{"id":1917538,"url":"https://alion.io/job/eos-hospitality-rooms-controller","title":"Rooms Controller","company":{"id":2040317,"name":"EOS Hospitality","domain":"eoshospitality.com","url":"https://alion.io/company/eoshospitality","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":{"grade":"B","score":75,"open_postings":40,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Marathon, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":2171},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T14:12:10Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-26T21:42:20Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"Reports directly to the Director of Rooms or, in his/her absence, reports to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following.\nConsistently provide courteous guest service, responding promptly to guest questions, complaints or requests with a friendly, genuinely hospitable and caring attitude.\nBe fully competent in the Reservation, Front Desk and Revenue Management department standard operating procedures covering all administrative and mechanical aspects of its operation.\nManage guest rooms assignments.\nAssign room according to guest requests and preferences whenever possible.\nConduct and review out of order room plans.\nStrategize a contingency plan in case out of order room affects in house or arriving guest.\nDaily, Weekly, and Monthly balance of hotel and villa rooms Inventory.\nCommunicate room availability and other information with appropriate departments.\nStrategize room plan to ensure maximum selling capacities and efficient check-in for guests.\nReview all group resumes & ensure all appropriate information is communicated to crew members.\nBe able to participate proficiently in functions outside one’s department when called upon.\nPerform Reservation Department/office posting and filing procedures as directed.\nReview and execute all internal reservation requests.\nAct as administrative support to Reservations Department.\nBecome fully familiar with the Resort's seasonal and various package rates.\nComplete projects in a timely manner as required by the Reservations Director.\nProvide accurate information to other departments such as house counts, room status or guest service requirements.\nResponsible for the integrity of house and guest accounts.\nEnsure compliance with all resort policies and regulations.\nProvide training duties as requested by the Reservations Director.\nProvide other services as requested by Reservations Management or other Management\nQUALIFICATIONS:\nMust be neat, clean, well-groomed, courteous, and possess a pleasing personality.\nMust have a good rapport with people and have a genuine concern for the guest's well-being.\nApplicants must have a high school diploma, preferably with some college or technical training.\nOne year's experience as a Front Desk/Reservations Supervisor, or at least two years’ experience as a\nFront Desk or Reservation Sales Agent to be considered.\nKnowledge of foreign languages (Spanish, German, and French) will be considered a definite plus.\nPHYSICAL REQUIREMENTS:\nOn a continuous basis, sitting or standing at a desk for long periods of time in front of a computer screen; intermittently twist to reach equipment or supplies surrounding desk; perform simple grasping and fine manipulation; use telephone and computer keyboard on a daily basis; occasionally lift and carry items weighing up to 50 pounds.\nHawks Cay Resort is an Equal Opportunity Employer. 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