{"id":1279616,"url":"https://alion.io/job/eos-it-solutions-data-center-network-operations-lead-rosemount-mn","title":"Data Center Network Operations Lead (Rosemount, MN)","company":{"id":1982620,"name":"EOS IT Solutions","domain":"eosits.com","url":"https://alion.io/company/eosits","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":29,"ghost_share":0,"stale_share":0.897,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Networking","role_family":"Networking","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Rosemount, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":91000,"max_usd":198000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":125},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Unix","optional":false},{"name":"Bash","optional":true},{"name":"Python","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-08-06T16:30:25Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-19T21:06:32Z","board_verified":true,"closed_at":null,"days_open":74,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":74},"description":"OUR COMPANY:\nEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.\nWe are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.\nWHAT YOU WILL DO:\nWe are seeking a highly skilled and hands-on Data Center Repair Lead (Breakfix) to oversee and support hardware repair and troubleshooting operations within our data center environments. This role requires deep technical expertise in diagnosing and resolving hardware and network issues, executing repairs, and leading a team of technicians in delivering high-quality, SLA-driven support. Reporting to the Service Manager, this role coordinates workload, manages escalations, supports staff development, and partners with site leadership and cross-functional teams. The ideal candidate will be proficient in using Command Line Interfaces (CLI) for diagnostics, managing escalations, and ensuring the consistent delivery of breakfix services across a range of server, storage, and network hardware platforms.\nThis position involves rotational shifts to support 24/7/365 operations.\nThis role may require up to 10% travel domestically and internationally.\nKEY RESPONSIBILITIES:\nDirectly manages technician team members at the assigned site, including regular 1:1 meetings, performance feedback, coaching, professional development, onboarding, training, and accountability.\nCoordinates daily support operations, including workload distribution, ticket queue oversight, staffing coverage, escalation triage, adherence to support processes, and service expectations.\nApprove timecards accurately and on time for error-free billing.\nLead breakfix operations across server, storage, and network hardware platforms, ensuring timely and effective resolution of hardware failures.\nPerform advanced diagnostics using CLI tools (e.g., Cisco IOS, NX-OS, Linux shell) to identify and resolve system and network issues.\nOversee physical hardware repair, including component-level replacements (e.g., drives, memory, NICs, PSUs, fans, motherboards).\nTroubleshoot Layer 1-3 network issues, including port failures, link flaps, and misconfigurations.\nCoordinate with OEM vendors for RMA processes, part replacements, and warranty claims.\nMaintain and update documentation for incident resolution, root cause analysis, and repair procedures.\nManage ticket queues and ensure SLA adherence through effective prioritization and escalation.\nProvide technical leadership and mentorship to junior technicians, ensuring adherence to best practices and safety protocols.\nCollaborate with cross-functional teams to support infrastructure upgrades, migrations, and maintenance windows.\nEnsure compliance with MOPs and CMOPs, and contribute to their development and continuous improvement.\nESSENTIAL CRITERIA:\nAssociate degree or higher in a technical discipline or equivalent hands-on experience in data center operations or IT support.\n5+ years of experience in breakfix support, hardware diagnostics, and repair in enterprise environments.\n2+ years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility. (Required)\nStrong proficiency with CLI-based tools and environments (e.g., Cisco CLI, Linux/Unix shell, iDRAC, iLO).\nDemonstrated experience in troubleshooting and repairing server, storage, and network hardware.\nFamiliarity with network protocols and tools (e.g., ping, traceroute, netstat, SNMP, syslog).\nExcellent problem-solving skills and ability to work under pressure in high-availability environments.\nStrong communication and leadership skills with a customer-focused mindset.\nValid driver’s license and ability to travel between data center sites as needed.\nDESIRABLE CRITERIA:\nExperience managing a technical support team in a multi-site environment. (Preferred)\nIndustry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials.\nExperience with ticketing systems (e.g., ServiceNow, Remedy) and asset management platforms.\nFamiliarity with scripting for automation (e.g., Bash, Python) is a plus.\nExperience working in a 24/7 operational environment with on-call responsibilities.\nPHYSICAL REQUIREMENTS:\nAbility to frequently exert force equivalent to lifting up to approximately 50 pounds and occasionally up to 100 pounds.\nClarity of vision at 20 inches or less and more than 20 inches, and ability to adjust focus.\nThree-dimensional vision, ability to judge distances and spatial relationships.\nAbility to identify colors and give and receive information through speaking and listening skills.\nRegular requirements to sit, use hands and fingers, handle objects, tools, or controls; and reach with hands and arms.\nFrequent need to stand and walk; occasional need to climb, balance, stoop, kneel, crouch, or bend.\nEOS BENEFITS:\nAt EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:\nHealth, Vision, and Dental Insurance starting the 1st of the month after your start date. \nMeals, snacks, drinks, and desserts provided\n 10 Days of Paid Time Off (PTO) annually\n12 Paid Holidays\n 6 Sick Days (available after 90 days of employment)\n 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment)\nThe EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. \nEOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. \n#LI-ONSITE\n#INDNAMER","description_format":"text","description_chars":6453,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Professional development","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Logistics","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-26T02:33:08Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.47,"p_room":0.28,"age_days":73,"expected_fill_days":32,"reasons":["conf:0","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/eos-it-solutions-data-center-network-operations-lead-rosemount-mn","json_url":"https://alion.io/job/eos-it-solutions-data-center-network-operations-lead-rosemount-mn.json","meta":{"generated_at":"2026-10-19T22:22:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1328,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1982620},"rest":"https://alion.io/mcp/rest/get_company?id=1982620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feos-it-solutions-data-center-network-operations-lead-rosemount-mn"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feos-it-solutions-data-center-network-operations-lead-rosemount-mn"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feos-it-solutions-data-center-network-operations-lead-rosemount-mn"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eos-it-solutions-data-center-network-operations-lead-rosemount-mn\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feos-it-solutions-data-center-network-operations-lead-rosemount-mn"}]}