{"id":1279550,"url":"https://alion.io/job/eos-it-solutions-data-center-operations-manager-mountain-region","title":"Data Center Operations Manager (Mountain Region)","company":{"id":1982620,"name":"EOS IT Solutions","domain":"eosits.com","url":"https://alion.io/company/eosits","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":80,"open_postings":32,"ghost_share":0,"stale_share":0.813,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Salt Lake City, United States","West Jordan, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":81000,"max_usd":151000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":4487},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-09-24T13:15:22Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-20T04:25:41Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"OUR COMPANY:\nEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. \nWe are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.\nPOSITION SUMMARY: \nThe Data Center Operations Manager is responsible for overseeing a designated Data Center region which includes up to three hyperscale data center campuses, supporting as many as 15 production buildings and a workforce of over 200 employees. Reporting to the Service Delivery Manager or Service Director (depending on pod size), this role provides operational leadership across multiple service lines while ensuring exceptional customer service, operational excellence, workforce development, and compliance with contractual SLA performance. You will serve as the primary operational contact for assigned clients and is accountable for service delivery, staffing, operational readiness, financial performance, safety, and KPI achievement across the assigned portfolio.\nThis position requires a proven leader capable of managing large-scale, mission-critical operations in a fast-paced 24x7 environment.\nKEY RESPONSIBILITIES\nOperational Leadership \nLead daily operations across multiple data center campuses, including Network Operations, Field Operations, Deployment Services, and Infrastructure Support. \nEnsure safe, reliable, and efficient 24x7 operations while meeting customer and contractual requirements. \nDrive operational readiness, incident management, risk mitigation, business continuity, and service quality. \nOversee staffing, workforce planning, scheduling, capacity management, and operational execution. \nClient Relationship Management \nServe as the primary operational contact for assigned customer stakeholders.\nBuild strong client relationships through consistent communication, transparency, and execution. \nLead operational reviews, executive business reviews, and quarterly business reviews (QBRs). \nPresent operational performance, SLA results, capacity planning, risks, and continuous improvement initiatives. \nResolve customer escalations and identify opportunities to enhance service delivery and customer satisfaction. \nLeadership & Talent Development \nLead and develop a team of Service Leads, Technical Leads, and Data Center Technicians. \nDrive employee engagement, coaching, mentoring, performance management, succession planning, and leadership development. \nPartner with Human Resources and Recruiting to support hiring, onboarding, and workforce growth. \nFoster a culture of accountability, teamwork, safety, customer service, and continuous improvement. \nOperational & Financial Performance \nManage operational budgets, labor forecasting, overtime, resource utilization, and productivity. \nMonitor operational performance using dashboards, KPIs, and scorecards. \nEnsure compliance with company policies, customer requirements, safety standards, and audit readiness. \nDrive Lean process improvements, automation, standardization, and operational efficiencies. \nPerformance Expectations \nSuccess in this role is measured through the following performance scorecard:\nSLA Performance (35%) - Contractual compliance, uptime, customer satisfaction, and service delivery. \nDelivery & Throughput (20%) - Productivity, labor utilization, work completed versus forecast, and operational output. \nQuality & Accuracy (15%) - First-time-right execution, QA/QC performance, audit compliance, and documentation accuracy. \nRepair & Responsiveness (15%) - Ticket response time, incident management, MTTR, backlog reduction, and escalation management. \nGovernance & Reporting (10%) - Weekly and monthly operational reporting, dashboard accuracy, compliance, and audit readiness. \nContinuous Improvement (5%) - Delivery of process improvements, automation opportunities, operational efficiencies, and a minimum of three improvement initiatives per quarter. \nMINIMUM QUALIFICATIONS\nBachelor’s degree in business, engineering, information technology, or a related field, or equivalent on-the-job experience. \n8+ years of leadership experience in data center operations, managed services, critical facilities, or mission-critical operations. \n5+ years managing multiple operational teams across geographically distributed sites. \nExperience leading organizations of 100+ employees; experience managing 200+ employees is preferred. \nDemonstrated success managing enterprise or hyperscale customer relationships. \nExperience leading 24x7 operations with accountability for safety, service delivery, and operational performance. \nStrong financial and business management skills, including budgeting, workforce planning, and operational forecasting.\nProven ability to lead organizational change and continuous improvement initiatives. \nPreferred Qualifications \nExperience supporting managed service, IT operations, and business operations. \nKnowledge of ITIL service management principles. \nLean Six Sigma, PMP, or other project management certifications. \nExperience with executive dashboards, KPI reporting, and business reviews. \nStrong understanding of mission-critical infrastructure and data center operations.\nEOS BENEFITS:\nAt EOS IT Solutions, we are committed to supporting the well-being and success of our team. Our comprehensive benefits package includes:\nHealth, Vision, and Dental Insurance starting the 1st of the month after your start date. \n 10 Days of Paid Time Off (PTO) annually\n12 Paid Holidays\n 6 Sick Days (available after 90 days of employment)\n 401(k) Retirement Plan with a $2,500 company match (available after 90 days of employment) \nThe EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. \nEOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.\n#INDNAMER\n#LI-ONSITE","description_format":"text","description_chars":6720,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Dental insurance","Equity","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Logistics","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-26T02:33:08Z"}],"visa":[],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.598,"p_room":0.75,"age_days":25,"expected_fill_days":33,"reasons":["conf:1","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/eos-it-solutions-data-center-operations-manager-mountain-region","json_url":"https://alion.io/job/eos-it-solutions-data-center-operations-manager-mountain-region.json","meta":{"generated_at":"2026-10-20T08:30:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9246,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1982620},"rest":"https://alion.io/mcp/rest/get_company?id=1982620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feos-it-solutions-data-center-operations-manager-mountain-region"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feos-it-solutions-data-center-operations-manager-mountain-region"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feos-it-solutions-data-center-operations-manager-mountain-region"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eos-it-solutions-data-center-operations-manager-mountain-region\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feos-it-solutions-data-center-operations-manager-mountain-region"}]}