{"id":1279679,"url":"https://alion.io/job/eos-it-solutions-data-centre-operations-manager-2","title":"Data Centre Operations Manager","company":{"id":1982620,"name":"EOS IT Solutions","domain":"eosits.com","url":"https://alion.io/company/eosits","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":17,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-28T05:45:00Z"}},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fredericia, Denmark"],"countries":["DK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":113000,"period":"year","method":null,"sample_n":8265},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false}],"status":"live","first_seen_at":"2026-09-03T15:36:48Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-09-28T18:15:38Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"Our Company\nEOS IT Solutions is a global technology and logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders. We deliver forward-thinking solutions built on multi-domain architecture, with customer satisfaction and service excellence at the heart of everything we do.\nAs a truly international IT provider, we are proud to deliver our services through global simplicity and trusted transparency. We are equally committed to investing in and supporting our employees, partners, and customers as we continue to grow and innovate worldwide.\nThe Opportunity\nWe are seeking a highly motivated Data Center Service Operations Manager to oversee and lead operations across our portfolio of UK and European Global Data Centres.\nThis role is critical in ensuring consistent service delivery, driving continuous improvement, and managing day-to-day operations across multiple sites. The successful candidate will be responsible for leading cross-functional meetings, managing action plans, overseeing project timelines, and ensuring deliverables are achieved to the satisfaction of both EOS and our clients.\nAs the Operations Manager, you will have the opportunity to influence the direction of our data centre services while maintaining responsibility for onsite operations across four locations.\nKey Responsibilities\nProject Leadership\nLead cross-functional teams in the planning, execution, and successful delivery of data centre and server operations initiatives.\nDrive performance against operational metrics, project objectives, and service goals.\nEnsure achievement of all client performance indicators and service requirements.\nTactical Planning\nDevelop and manage comprehensive project plans, including scope, timelines, budgets, resource allocation, and risk management strategies.\nDrive execution to ensure efficient delivery and high-quality outcomes.\nStakeholder Management\nBuild and maintain strong relationships with internal stakeholders, external vendors, and subcontractors.\nFacilitate effective communication and collaboration throughout the project lifecycle to support successful delivery.\nResource Management\nOversee the allocation of personnel, equipment, and materials across projects and operational activities.\nOptimise resource utilisation to improve efficiency and ensure timely delivery.\nQuality Assurance\nEstablish and maintain quality control measures to ensure compliance with project requirements, operational standards, and regulatory obligations.\nDrive consistent and successful service delivery across all locations.\nRisk Mitigation\nProactively identify operational risks, issues, and dependencies.\nDevelop mitigation strategies to minimise disruption and ensure all service level agreements (SLAs), metrics, and project deliverables are achieved within scope and schedule.\nReporting and Documentation\nPrepare and present regular status reports, project updates, and performance metrics for stakeholders.\nCommunicate progress, milestones, challenges, and key risks clearly to leadership teams and clients.\nContinuous Improvement\nLead post-project reviews and lessons learned sessions.\nIdentify opportunities for process improvement, operational efficiencies, and service innovation.\nPromote best practices that enhance future project and service performance.\nEssential Criteria\nExperience and Technical Expertise\nProven experience managing global technical teams supporting server deployments and operational environments.\nExperience driving process improvements and systems development, including the use of automation to streamline workflows.\nDemonstrated experience managing change control processes and conducting maintenance activities within production environments.\nCustomer Success and Service Management\nStrong background in service management and customer relationship management, with a focus on delivering exceptional service experiences.\nExperience developing customer success plans, defining key performance indicators (KPIs), and maintaining high levels of customer satisfaction.\nAbility to manage multiple priorities and deliver results within demanding timelines.\nLeadership and Communication Skills\nExcellent leadership and interpersonal skills, with the ability to foster collaboration across geographically dispersed teams.\nStrong communication skills with the ability to explain complex technical concepts to both technical and non-technical audiences.\nSelf-motivated, proactive, and capable of independently identifying and resolving challenges.\nOperational and Organisational Skills\nStrong organisational and time-management skills, including the ability to handle sensitive and confidential information.\nAbility to influence stakeholders, negotiate effectively, and make informed decisions in high-pressure environments.\nSolid understanding of service management principles and frameworks such as ITIL or equivalent methodologies.\nDesirable Criteria\nExperience supporting data centre operations and server deployment programmes.\nData-driven mindset with a strong focus on continuous improvement and service optimisation.\nExperience analysing operational metrics to identify trends and opportunities for enhanced service performance.\nBelonging at EOS\nEOS is committed to creating a diverse, equitable, and inclusive workplace where everyone feels valued, respected, and empowered to succeed. We believe that a variety of perspectives, experiences, and backgrounds strengthens our organisation and helps us deliver exceptional outcomes for our customers.\nWe are proud to be an equal opportunity employer and welcome applications from all qualified candidates, regardless of gender, gender identity or expression, age, race, ethnicity, nationality, religion or belief, sexual orientation, disability, marital or civil partnership status, or any other characteristic protected by applicable law.\n#INDEMEA #LI-Onsite","description_format":"text","description_chars":5930,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Transportation & Logistics","Logistics"],"lifecycle":[{"event":"open","at":"2026-09-26T02:33:08Z"}],"liveness":{"score":39,"band":"fade","label":"Fading","p_open":1,"p_active":0.515,"p_room":0.75,"age_days":24,"expected_fill_days":30,"reasons":["conf:2","stale_co","wave","velocity","win:late","comp:brand"],"computed_at":"2026-09-28T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/eos-it-solutions-data-centre-operations-manager-2","json_url":"https://alion.io/job/eos-it-solutions-data-centre-operations-manager-2.json","meta":{"generated_at":"2026-09-28T23:31:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1196,"day_limit":5000,"remaining_today":3804,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}