{"id":1279625,"url":"https://alion.io/job/eos-it-solutions-desktop-support-technician","title":"Desktop Support Technician","company":{"id":1982620,"name":"EOS IT Solutions","domain":"eosits.com","url":"https://alion.io/company/eosits","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":85,"open_postings":26,"ghost_share":0,"stale_share":0.615,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":51000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":23},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"closed","first_seen_at":"2026-07-03T05:05:51Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-12T09:29:31Z","board_verified":false,"closed_at":"2026-10-12T09:29:31Z","days_open":101,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":101},"description":"WHO WE ARE:\n EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.\nWe are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.\nPOSITION OVERVIEW: \nProvide Level 1 desktop and end-user support within a fast-paced banking and trading floor environment, ensuring high availability of user devices, applications, and collaboration tools. Responsible for troubleshooting, deployment, endpoint management, and incident resolution across desktop, virtual desktop, and mobile platforms. Partner closely with business users and technology teams to deliver a secure, stable, and seamless end-user computing experience.\nWHAT YOU’LL DO:\nDeliver Level 1 desktop support for end users, ensuring timely resolution of incidents and service requests.\nTroubleshoot and resolve user issues remotely and onsite, including engineer dispatch where required.\nInstall, configure, and support Windows operating systems on desktops, laptops, and virtual desktop environments.\nInstall, configure, and support approved business applications and Microsoft desktop applications.\nTroubleshoot Windows OS, Microsoft Office applications, Outlook, and messaging-related issues.\nPerform user profile, data, and drive migration activities.\nSupport endpoint patching and software upgrades using approved deployment tools.\nConfigure and support corporate mobile devices and BYOD devices.\nSupport virtual meeting and collaboration platforms.\nMonitor, prioritize, and manage incidents and requests through ServiceNow.\nInstall, configure, and troubleshoot desktop hardware and peripherals including monitors, keyboards, mice, webcams, speakers, printers, and scanners.\nSupport desktop rollouts, hardware replacements, software deployments, and upgrade activities.\nSupport desktop printing services and resolve printing-related issues.\nLiaise with business users, project teams, and other technology teams for deployments, upgrades, and ongoing support.\nProactively monitor desktop environment health and take appropriate action where required.\nEscalate issues promptly based on impact and severity.\nMaintain accurate incident records, reporting, and inventory management.\nWHAT YOU NEED TO SUCCEED:\nDiploma or Degree in Information Technology, Computer Science, or a related discipline.\nMinimum 3 years of experience in Desktop Support, End User Computing, or Technical Support roles.\nStrong hands-on experience supporting Windows desktops, laptops, and virtual desktop environments.\nExperience supporting Microsoft 365 applications, Outlook, and collaboration tools.\nExperience supporting mobile devices, printers, scanners, and desktop peripherals.\nFamiliarity with endpoint patching, software deployment, and desktop lifecycle management.\nExperience working with ServiceNow or similar ITSM ticketing tools.\nStrong troubleshooting and problem-solving skills.\nMeticulous with strong attention to detail and commitment to service quality.\nCustomer service-oriented with excellent user engagement and stakeholder management skills.\nStrong verbal and written communication skills.\nAbility to work independently and effectively in a fast-paced banking or trading floor environment.\nEOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. 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