{"id":1279545,"url":"https://alion.io/job/eos-it-solutions-executive-avvc-maintenance-support-technician","title":"Executive AV/VC Maintenance Support Technician","company":{"id":1982620,"name":"EOS IT Solutions","domain":"eosits.com","url":"https://alion.io/company/eosits","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":29,"ghost_share":0,"stale_share":0.897,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Menlo Park, United States","San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":true}],"status":"live","first_seen_at":"2026-09-24T21:11:40Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-20T00:53:10Z","board_verified":true,"closed_at":null,"days_open":25,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":25},"description":"OUR COMPANY:\nEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.\nWe are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.\nPOSITION OVERVIEW:\nJoin us as an Audio Visual (AV) Maintenance Technician - Tier 2 (CST-EXEC)! This dynamic on-site role is critical in supporting and maintaining video conferencing systems for our clients. You will provide white-glove support to executives and VPs, ensuring they have the best experience possible. The CST-EXEC Tech is responsible for delivering high-quality technical support, troubleshooting, and resolving issues related to in-room AV/VC (Audio Visual/Video Conferencing) technology, including equipment failures, physical malfunctions, and software configuration problems.\nKEY RESPONSIBILITIES:\nProvide ongoing technical support for video conferencing equipment and in-room AV technology.\nDiagnose and resolve hardware and software issues, ensuring minimal downtime for end users.\nPerform root cause analysis to identify recurring problems and implement solutions to prevent future incidents.\nAnalyze trends in AV/VC issues to proactively improve service quality and operational processes.\nDocument solutions and best practices to enhance team knowledge and efficiency.\nParticipate in the commissioning of AV systems for both retrofits and new builds.\nEnsure all installations meet company standards and client requirements.\nADDITIONAL DUTIES:\nCollaborate with cross-functional teams to deliver seamless AV experiences.\nMaintain accurate records of maintenance activities and service requests.\nIDEAL CANDIDATE:\nStrong technical background in AV/VC systems.\nExperience supporting executives and VPs is a plus.\nExcellent problem-solving and communication skills. \nHighly proficient with a wide range of AV technologies.\nWHAT YOU’LL DO:\nBe the primary on-site technician with the knowledge and skillset to fix 99% of issues in rooms. \nAct as the primary user-facing POC for all VC related issues. \nProvide exceptional client-level support to users, with a knack for de-escalating technical fails.\nPerform break-fix (user-reported incident) tasks within the target SLA response window.\nExecute maintenance and repair tasks on all VC gear to maintain 99% uptime and address all primary issues.\nKeep accurate tagging and data entry of all tasks, projects, and requests performed.\nForm strong XFN partnerships with local Helpdesk, Facilities, Events, Executive Support, and EAs of high-profile staff.\nDeliver white-glove VC technical support for C-suite and high-level management.\nProvide VC-focused support for high-profile events.\nHandle RCA reported network-related call escalation issues.\nActively monitor local and global VC Endpoints and related hardware.\nAssist, train, and advise Tier 1 technicians on signal flow and inspections best practices.\nInitiate Cisco TAC cases and vendor RMA’s for equipment.\nAdvise and QC integrators on client installation standards.\nPartner with OTD New Builds DPM’s to provision and deploy all VC and VIO related equipment in new office locations.\nTrack inventory of on-site supplies, consumables, and assets.\nMaintain up-to-date knowledge of relevant industry standard hardware as well as client proprietary tools.\nWHAT YOU NEED TO SUCCEED:\nBe self-motivated and accountable in a fast-paced, independent environment. \nThink creatively as well as methodically regarding technical issues.\nHave knowledge of Cisco, Crestron, Extron, Shure, Clearone, and other AV/VC related hardware and signal flow.\nPossess strong interpersonal, customer service, and conflict resolution skills.\nShow willingness to learn and adapt to client culture.\nWork both independently and collaboratively with a team.\nHandle physical tasks such as lifting large/heavy objects and physical integration/maintenance work.\nThe EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. \nEOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. \n#INDNAMER\n#LI-HH1\nPay Range\n$36—$37.50 USD","description_format":"text","description_chars":4994,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Logistics","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-26T02:33:08Z"}],"visa":[],"liveness":{"score":40,"band":"fade","label":"Fading","p_open":1,"p_active":0.532,"p_room":0.75,"age_days":24,"expected_fill_days":32,"reasons":["conf:0","stale_co","velocity","win:late","comp:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/eos-it-solutions-executive-avvc-maintenance-support-technician","json_url":"https://alion.io/job/eos-it-solutions-executive-avvc-maintenance-support-technician.json","meta":{"generated_at":"2026-10-20T03:21:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3595,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1982620},"rest":"https://alion.io/mcp/rest/get_company?id=1982620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feos-it-solutions-executive-avvc-maintenance-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feos-it-solutions-executive-avvc-maintenance-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feos-it-solutions-executive-avvc-maintenance-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eos-it-solutions-executive-avvc-maintenance-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feos-it-solutions-executive-avvc-maintenance-support-technician"}]}