{"id":2402543,"url":"https://alion.io/job/eos-it-solutions-it-operations-specialist-2","title":"IT Operations Specialist","company":{"id":1982620,"name":"EOS IT Solutions","domain":"eosits.com","url":"https://alion.io/company/eosits","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":38,"ghost_share":0,"stale_share":0.763,"repost_share":0.026,"time_to_fill_p50_days":33,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":63000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-25T13:16:09Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-28T23:34:14Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"IT Operations Specialist\nPosition Overview\nWe are seeking an IT Operations Specialist to support our client’s London office, acting as a key point of contact for employee technical support. Reporting to the Global IT Operations team, you will be responsible for ensuring seamless day-to-day IT operations across devices, applications, and systems.\nThis role supports both local and global IT infrastructure, automation initiatives, and workplace technology, helping to deliver an exceptional end-user experience. The successful candidate will be a proactive problem solver with strong technical expertise and a customer-focused mindset.\nYou will manage hardware provisioning, SaaS administration, and user lifecycle processes, while collaborating closely with global IT teams to ensure alignment with policies, workflows, and technology standards. This position plays a critical role in delivering a first-class IT experience that enables employees to work efficiently and securely.\nWhat You'll Do\nEnd User Support\nServe as a primary point of contact for employee IT support requests, providing timely and professional resolution of hardware, software, account, and access issues.\nDeliver an exceptional user experience throughout the employee lifecycle, including onboarding, day-to-day support, and offboarding.\nTroubleshoot and resolve issues across macOS, Windows, mobile devices, SaaS applications, and workplace technologies.\nEscalate complex technical issues when required, while maintaining ownership and clear communication throughout the resolution process.\nProvide a high-touch customer experience focused on responsiveness, communication, and user satisfaction.\nDevice Lifecycle Management\nLead the setup, provisioning, deployment, and recovery of end-user hardware, with a primary focus on Mac devices.\nManage asset tracking and hardware lifecycle processes, ensuring accurate inventory records and documentation.\nSupport device enrolment, configuration, and management through endpoint management platforms such as Jamf and Microsoft Intune.\nCoordinate hardware replacements, upgrades, and refresh programmes as required.\nSystems & User Administration\nAdminister user provisioning and deprovisioning across core business applications and SaaS platforms.\nSupport identity and access management through technologies such as Okta, Google Workspace, Microsoft 365, and related platforms.\nMaintain accurate support documentation, procedures, and knowledge base articles.\nPartner with global IT teams to drive operational improvements, standardisation initiatives, and service enhancements.\nWorkplace Technology & AV Support\nProvide first-line support for conference room technology and collaboration platforms.\nTroubleshoot Google Meet room systems, Logitech conferencing hardware, displays, peripherals, and connectivity issues.\nCoordinate with specialist AV support teams on complex incidents and escalations.\nAssist with event support, meeting preparation, and conference room readiness checks as required.\nWhat You Need to Succeed\nProven experience in IT support or IT operations, ideally within a fast-paced technology environment.\nAbility to work independently while supporting a broad range of technical and operational responsibilities.\nStrong troubleshooting skills across macOS, Windows, endpoint devices, SaaS applications, workplace technologies, and collaboration tools.\nHands-on experience with endpoint management, identity and access management, and IT service management platforms, including:\nJamf\nMicrosoft Intune\nKandji\nOkta\nGoogle Workspace\nMicrosoft 365\nJira\nZendesk\nServiceNow\nOr similar technologies\nAdvanced macOS support experience, including device provisioning, administration, enrolment, and end-user support.\nExcellent communication and customer service skills, with the ability to manage competing priorities and work effectively with minimal supervision.\nPreferred Certifications\nCompTIA A+\nCompTIA ITF+ (IT Fundamentals)\nGoogle IT Support Professional Certificate\nMicrosoft Certified: Endpoint Administrator Associate\nJamf Certified Associate\nOkta Certified Professional","description_format":"text","description_chars":4111,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Logistics","Managed IT Services 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