{"id":2402542,"url":"https://alion.io/job/eos-it-solutions-it-operations-specialist","title":"IT Operations Specialist","company":{"id":1982620,"name":"EOS IT Solutions","domain":"eosits.com","url":"https://alion.io/company/eosits","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":29,"ghost_share":0,"stale_share":0.862,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":74000,"period":"year","method":"role_country_seniority_unknown","sample_n":59},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"IAM","optional":false},{"name":"Jira","optional":false},{"name":"Okta","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-25T13:27:07Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-18T22:25:17Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"IT Operations Specialist - Key Responsibilities & Requirements\nPosition Overview\nAct as the primary IT support contact for employees in the Berlin office, ensuring a seamless end-user experience.\nSupport local and global IT infrastructure, workplace technologies, automation initiatives, and operational processes.\nManage hardware provisioning, SaaS administration, user lifecycle activities, and IT service delivery.\nCollaborate with global IT teams to align on policies, processes, tools, and best practices.\nDeliver a high-quality, customer-focused IT experience that enables employees to work efficiently and securely.\nEnd User Support\nProvide first and second-line IT support for hardware, software, accounts, access, and workplace technology issues.\nSupport employees throughout onboarding, day-to-day operations, and offboarding.\nTroubleshoot MacOS, Windows, mobile devices, SaaS applications, and collaboration tools.\nEscalate complex issues while maintaining ownership, communication, and follow-through.\nDeliver a responsive, customer-centric support experience with a focus on user satisfaction.\nDevice Lifecycle Management\nProvision, configure, deploy, and recover end-user devices, with a strong focus on Mac environments.\nManage IT asset inventories and maintain accurate lifecycle documentation.\nSupport device enrollment and management through Jamf, Microsoft Intune, and similar endpoint management platforms.\nCoordinate hardware upgrades, replacements, and refresh programmes.\nSystems & User Administration\nManage user provisioning and deprovisioning across business applications and SaaS platforms.\nSupport Identity & Access Management (IAM) processes using Okta, Google Workspace, Microsoft 365, and related technologies.\nMaintain and update IT documentation, procedures, and knowledge base articles.\nAssist with operational improvements, standardisation projects, and service enhancement initiatives.\nWorkplace Technology & AV Support\nProvide support for meeting room technology and collaboration platforms.\nTroubleshoot Google Meet rooms, Logitech conferencing equipment, displays, peripherals, and connectivity issues.\nEscalate advanced AV issues to specialist support teams when required.\nSupport events, meetings, and conference room readiness activities.\nCandidate Profile\nProven experience in IT Support, IT Operations, or Service Desk environments.\nStrong troubleshooting skills across MacOS, Windows, mobile devices, SaaS applications, and workplace technologies.\nHands-on experience with tools such as Jamf, Intune, Kandji, Okta, Google Workspace, Microsoft 365, Jira, Zendesk, and ServiceNow.\nAdvanced MacOS administration and end-user support experience.\nExcellent communication, customer service, and stakeholder management skills.\nAbility to work independently, prioritise workload, and manage multiple tasks in a fast-paced environment.\nPreferred Certifications\nCompTIA A+\nCompTIA ITF+ (IT Fundamentals)\nGoogle IT Support Professional Certificate\nMicrosoft Certified: Endpoint Administrator Associate\nJamf Certified Associate\nOkta Certified Professional\nWHO WE ARE:\n EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.\nWe are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.","description_format":"text","description_chars":3643,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Logistics","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-10-12T23:57:30Z"}],"visa":[],"liveness":{"score":48,"band":"ok","label":"Likely open","p_open":1,"p_active":0.531,"p_room":0.9,"age_days":21,"expected_fill_days":33,"reasons":["conf:0","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/eos-it-solutions-it-operations-specialist","json_url":"https://alion.io/job/eos-it-solutions-it-operations-specialist.json","meta":{"generated_at":"2026-10-19T01:24:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":721,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1982620},"rest":"https://alion.io/mcp/rest/get_company?id=1982620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feos-it-solutions-it-operations-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feos-it-solutions-it-operations-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feos-it-solutions-it-operations-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eos-it-solutions-it-operations-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feos-it-solutions-it-operations-specialist"}]}