{"id":1982312,"url":"https://alion.io/job/eos-it-solutions-it-support-engineer-helpdesk","title":"IT Support Engineer - Helpdesk","company":{"id":1982620,"name":"EOS IT Solutions","domain":"eosits.com","url":"https://alion.io/company/eosits","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":87,"open_postings":25,"ghost_share":0,"stale_share":0.52,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":343},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Microsoft Teams","optional":false},{"name":"Okta","optional":false},{"name":"ServiceNow","optional":false},{"name":"Slack","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-10-06T23:28:07Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T00:43:46Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"OUR COMPANY:\nEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.\nWe are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.\nWHAT YOU WILL DO: As an IT Support Engineer, you will provide hands-on support for client hardware and software on Windows and Mac, and support meetings and events across our offices. We're looking for someone who is technical, resourceful, and comfortable working in a distributed team whilecommunicating with a variety of users. You will report to the Sr. Manager, IT & AV Services.\nKEY RESPONSIBILITIES:\nProvide onsite and remote technical support across hardware,software, and account access requests via Slack, walk-ups, and ServiceNow tickets\nSupport hybrid meeting environments across conference rooms and event spaces,ensuring seamless experiences for both in-person and remote participants\nManage, maintain, and troubleshoot Windows, Mac, and mobile devices, along with general site equipment\nManage our ticket queue to ensure Service Level Agreements are met with excellent customer support etiquette\nManage the full employee device lifecycle such as provisioning, deployment, offboarding,and e-waste for Windows, Mac, and mobile devices\nAssist with user onboarding and offboarding processes\nAdminister and support core SaaS tools including Okta, Google Workspace and Slack\nFollow documented processes and standard operating procedures (SOPs) for all supporttasks\nUse asset tracking systems to manage device records, check-ins/outs, and stock levels\nPerform regular checks and basic troubleshooting of AV equipment (displays,microphones, cameras).\nSet up and tear down conference room tech for meetings or events\nCreate and maintain documentation including runbooks and SOPs in our knowledge base\nESSENTIAL CRITERIA:\n3+ years experience working in an IT Support role\nBroad knowledge of macOS and Windows devices in an enterprise environment, with the ability to perform advanced troubleshooting\nExperience with Google Workspace Administration\nAn understanding and awareness of Security standards\nAbility to work independently, manage competing prioritie\nHave an understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications\nExcellent interpersonal and communication skills\nStrong customer service orientation with proven ability to manage user expectations and deliver timely support\nFamiliarity with video conferencing platforms: Google Meet, Zoom, Microsoft Teams\nComfortable with physical work: lifting equipment, running cable, setting up and breaking down event spaces\nDESIRABLE CRITERIA:\nComptia A+ Certification\nAdvanced Windows, macOS administration skills/certification\nITIL Certification\nCertifications in AV (Q-sys Level 1+, CTS, CTS-I, CTS-D) and/or Networking (e.g., CCNA,CWNA)\n\nExperience with ServiceNow or similar ITSM platforms\nThe EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. \nEOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. \nPay Range\n$36.06—$38.46 USD","description_format":"text","description_chars":4050,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Technology","Transportation & Logistics","Logistics"],"lifecycle":[{"event":"open","at":"2026-10-07T00:24:24Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":3,"expected_fill_days":38,"reasons":["conf:2","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/eos-it-solutions-it-support-engineer-helpdesk","json_url":"https://alion.io/job/eos-it-solutions-it-support-engineer-helpdesk.json","meta":{"generated_at":"2026-10-12T03:13:09Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4937,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1982620},"rest":"https://alion.io/mcp/rest/get_company?id=1982620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feos-it-solutions-it-support-engineer-helpdesk"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feos-it-solutions-it-support-engineer-helpdesk"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feos-it-solutions-it-support-engineer-helpdesk"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eos-it-solutions-it-support-engineer-helpdesk\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feos-it-solutions-it-support-engineer-helpdesk"}]}