{"id":3539320,"url":"https://alion.io/job/eos-it-solutions-operations-manager","title":"Operations Manager","company":{"id":1982620,"name":"EOS IT Solutions","domain":"eosits.com","url":"https://alion.io/company/eosits","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":79,"open_postings":39,"ghost_share":0,"stale_share":0.795,"repost_share":0.051,"time_to_fill_p50_days":33,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":56000,"max_usd":95000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":40},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-30T17:38:13Z","employer_posted_date":"2026-10-30","last_verified_at":"2026-10-31T03:17:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Who We Are:\nEOS IT Solutions is a Global Technology and Logistics company, providing Smart Workspaces, Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on a multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.\nWe are looking for candidates to display three key qualities that are essential for the position.\nKey Qualities:\nManaging People: Passionate leader, experienced in developing individuals, motivating teams, and ensuring team engagement.\nManaging Stakeholders: High standards, build trust with customers, prioritize customer interests.\n Process Improvement: Hands-on manager, detail-oriented, continuously seeking service efficiency improvements.\nWhat you'll do:\nLead IT Logistics Operations, achieving KPIs and SLAs.\nEnsure exceptional performance in operations: inbound, outbound, shipping, break/fix, inventory management.\nManage stakeholder relationships and operational partnerships.\nMonitor and maintain systems, manage work queues.\nDevelop and share best practices, manage team performance.\nOversee staff hiring, training, development, and scheduling.\nImplement safety protocols, manage client SLAs, attend client meetings.\nCompile and report performance data.\nSupervise core service areas, assist with shipments, guide service leads.\nHandle additional projects assigned by management.\nWhat you need to succeed:\n5+ years in IT Logistics management.\nExperience in Lean methodologies and international service management.\nStrong communication, problem-solving, organizational, and interpersonal skills.\nProficiency in Google Workspace, MS Office, ServiceNow, Jira, Tableau.\nPreferred: Vendor management experience, degree or industry experience, Lean 6 Sigma and project management certifications.\nBelonging at EOS\nEOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. 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