{"id":1279607,"url":"https://alion.io/job/eos-it-solutions-service-delivery-manager-2","title":"Service Delivery Manager","company":{"id":1982620,"name":"EOS IT Solutions","domain":"eosits.com","url":"https://alion.io/company/eosits","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":34,"ghost_share":0,"stale_share":0.765,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cedar Rapids, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":135000,"max":145000,"currency":"USD","period":"year","gross":null,"usd_annual":145000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-09-15T19:34:27Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-25T08:10:16Z","board_verified":true,"closed_at":null,"days_open":39,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":39},"description":"OUR COMPANY:\nEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.\nWe are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.\nPOSITION OVERVIEW:\nThe Service Delivery Manager will be actively involved in all aspects of network operations from client program planning, development, and evaluation, driving meetings globally, assigning actionitems and establishing timelines.\nWHAT YOU WILL DO:\nOversee the daily operation of our service to the client to ensure the delivery of an effective quality Network Operational service in adherence to EOS standards and our contractual requirements of SLAs, KPIs and other Critical Success Factors. Ensure professional, effective and timely collaboration with all local and regional client stakeholders to ensure engagement on all client requests, drive service satisfaction and execute on additional service scope whilst ensuring we are working within the agreement of the current scope of work\nKEY RESPONSIBILITIES:\nDevelops and analyses operational trends, forecasts, and makes strategic data-driven business decisions.\nUses Ops Data and local EOS leadership insight to conduct and lead periodic service reviews with all stakeholders.\nEnsures proactive communication, performance management and ongoing development of employees to support achievement of EOS business objectives and culture.\nEngage in Service Improvement activities to monitor service efficiency to identify, recommend and manage agreed improvements for operational efficiency.\nEnsure the provision of mentoring and training to all staff members to support their development of service knowledge and professional development.\nStrong business acumen, with experience in financial and budgetary management to ensure service profitability.\nMonitoring and managing resource utilization and capacity to meet service level demand for current and future needs\nLead and manage a cross-functional team to successfully recruit and onboard new team members to the service to ensure a positive impact on the service within 60-days of starting.\nESSENTIAL CRITERIA:\nExperience managing a remote technical field team in a complex agile environment.\nUnderstanding of the principles of CSI, ITSM, Lean Six Sigma and 5S to support service delivery and development of strategy\nAnalytical thinking and problem-solving capability to effectively manage service issues and change.\nExcellent client relationship management skills with the ability to convey complex issues in a simplified manner to the customer.\nAbility to understand technical knowledge of routers, switches, routing protocols and circuit troubleshooting.\nExperience with risk management, service improvement, operational optimization and leveraging automation to streamline repetitive manual workflows.\nExcellent communication and presentation skills with the ability to work in a global team environment.\nAbility to develop service intelligence to provide operational insights, identify potential issues and provide recommendations.\nCoordinate and lead all Service Review Meetings, QBR's, SLA and escalation management.\nManage the customers’ expectations to deliver an exceptional customer experience in line with agreed SLAs.\nPrevious experience as an executive-level leader in a similar environment.\nExcellent prioritization and organizational skills to manage multiple EOS and Client requests.\nAbility to work on own or as part of a team with self-motivation, sense of ownership and attention to detail.\nStrong ability to manage conflict, negotiate and influence others in support of service objectives.\nProven track record in making sure that an efficient service delivered exceeds expected customer expectations.\nThe EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws. \nEOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor. \n#INDNAMER\n#LI-ONSITE\nPay Range\n$135,000—$145,000 USD","description_format":"text","description_chars":4902,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Infrastructure & Networking Services","Logistics","Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-26T02:33:08Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.575,"p_room":0.55,"age_days":39,"expected_fill_days":37,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":145000,"is_top_pay":false},"html_url":"https://alion.io/job/eos-it-solutions-service-delivery-manager-2","json_url":"https://alion.io/job/eos-it-solutions-service-delivery-manager-2.json","meta":{"generated_at":"2026-10-25T11:25:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16527,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1982620},"rest":"https://alion.io/mcp/rest/get_company?id=1982620"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Feos-it-solutions-service-delivery-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Feos-it-solutions-service-delivery-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Feos-it-solutions-service-delivery-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/eos-it-solutions-service-delivery-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Feos-it-solutions-service-delivery-manager-2"}]}