{"id":2908926,"url":"https://alion.io/job/eos-it-solutions-smart-hands-technician","title":"Smart Hands Technician","company":{"id":1982620,"name":"EOS IT Solutions","domain":"eosits.com","url":"https://alion.io/company/eosits","size_band":"201-500","is_staffing_agency":false,"employer_type":"staffing","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":81,"open_postings":34,"ghost_share":0,"stale_share":0.765,"repost_share":0,"time_to_fill_p50_days":37,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Dublin, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":31000,"max_usd":58000,"period":"year","method":"role_country_seniority_unknown","sample_n":99},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Service Desk","optional":false},{"name":"Jira","optional":true},{"name":"Linux","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-20T07:45:29Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T05:38:33Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"OUR COMPANY:\nEOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.\nWe are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.\nWHAT YOU’LL DO: \nWe are seeking a motivated, tech-savvy End User Support Technician to provide front-line support across AV conference room systems, network infrastructure, and service desk operations. This role is critical to ensuring smooth daily operations, responding to issues swiftly, and supporting our team’s collaborative efforts.\nKEY RESPONSIBILITIES:\nHelpdesk & End User Support\nAct as a primary contact for technical assistance, resolving software, hardware, and connectivity\nLog, track, and escalate tickets using our service desk tools.\nCommunicate clearly and professionally with users, focusing on a great support experience.\nAV Conference Room Support\nDiagnose and resolve AV and connectivity issues in conference rooms.\nSet up and support AV equipment for meetings, providing on-site assistance as needed.\nMaintain AV inventory and report missing or malfunctioning items.\nNetwork Infrastructure Support\nIdentify and troubleshoot basic wired and wireless connectivity\nSupport on-site users with common network needs and assist the Network Operations team with local checks.\nEscalate more complex network issues to Level 2 support for rapid resolution.\nESSENTIAL CRITERIA:\nWe encourage you to apply even if you don’t meet every “nice to have”. The essentials are:\nExperience:\n5+ years in IT Support (e.g. IT Support Technician, Helpdesk Analyst, Desktop Support, or similar).\nTechnical Skills:\nComfortable supporting Windows and/or macOS\nBasic understanding of networking and Wi -Fi (e.g. IP basics, connecting devices, simple troubleshooting).\nExperience using ticketing systems and working within SLAs (e.g. Jira Service Management or similar).\nCustomer Service & Problem-Solving:\nStrong interpersonal and communication skills, with a passion for helping users.\nAbility to prioritise, multitask, and think independently when troubleshooting.\nPREFERRED QUALIFICATIONS: \nThese are bonuses, not requirements. You can grow into them with us:\nFamiliarity with AV systems and conference room technologies.\nExperience supporting Mac / Apple environments in more depth.\nExposure to network infrastructure troubleshooting beyond basic connectivity.\nKnowledge of Cisco, Linux, or more advanced networking concepts.\nA proven track record of delivering outstanding customer service in an IT setting.\nEOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. 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