{"id":1411483,"url":"https://alion.io/job/eos-technical-specialist-eos-japan","title":"Technical Specialist - EOS Japan","company":{"id":1843760,"name":"EOS","domain":"eos.info","url":"https://alion.io/company/eos-info","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":12,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-03T05:45:00Z"}},"role":"Sales","role_family":"Sales","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Yokohama, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":44000,"max_usd":100000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":10},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-06-04T00:00:00Z","employer_posted_date":"2026-06-04","last_verified_at":"2026-10-03T23:32:49Z","board_verified":true,"closed_at":null,"days_open":122,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":121},"description":"Technical Specialist (m/f/d)\nWe, EOS - world market leader for industrial 3D printing, are looking for you to support our Operations in Japan.\nAt EOS, we're more than just a team; we're a community united by technology, where every action is a step towards meaningful change, and our independence is the cornerstone of our mission to make the world a better place for everyone.\nRole Overview\nWe are seeking a highly skilled and customer-focused Technical Specialist to support our EOS 3D printing solutions in Japan. This role serves as the primary technical interface for our distributor and customers, providing first-level service support while acting as a subject matter expert for advanced troubleshooting and escalation management.\nThe successful candidate will play a critical role in ensuring system uptime, enhancing customer satisfaction, and bridging technical communication between Japan and global EOS teams.\nYour Mission\n1. Technical Support & Field Service\nProvide first-level technical support for EOS 3D printing systems to distributors and end customers across Japan\nDiagnose and troubleshoot mechanical, electrical, and software-related issues both remotely and on-site\nSupport installation, commissioning, maintenance, and repair activities\nEnsure timely resolution of service requests to meet SLA commitments\n2. Distributor Support & Enablement\nAct as the primary technical advisor to the Japan distributor team\nProvide technical guidance, coaching, and hands-on support to improve distributor service capability\nSupport training programs and knowledge transfer to distributor engineers\nMonitor distributor service performance and identify improvement opportunities\n3. Escalation Management & Technical Expertise\nServe as the technical escalation interface between Japan operations and global EOS engineering/support teams\nLead root cause analysis (RCA) for complex technical issues\nCoordinate with internal engineering teams for advanced troubleshooting and resolution\nEnsure proper documentation and closure of escalated cases\n4. Customer Engagement & Satisfaction\nBuild strong relationships with key customers as a trusted technical expert\nSupport critical customer issues and ensure high system availability\nProvide technical consultation on system optimization and best practices\nGather customer feedback and relay insights for product/service improvement\n5. Continuous Improvement & Knowledge Management\nContribute to service process improvements and operational excellence initiatives\nMaintain accurate service documentation, reports, and technical records\nSupport implementation of global service standards, tools, and best practices\nDrive reliability and performance improvements for installed systems\nYour Talents\nBachelor’s degree in engineering (Mechanical, Electrical, Mechatronics, or related field)\n5-10 years of experience in technical service, field service, or engineering support for capital equipment\nExperience in additive manufacturing / 3D printing is highly preferred\nStrong troubleshooting skills across mechanical, electrical, and software systems\nExperience working with distributors or channel partners is an advantage\nProven experience in technical escalation handling and cross-functional coordination\nStrong analytical and problem-solving capabilities\nGood communication skills in Japanese and English (written and spoken)\nCustomer-focused mindset with strong stakeholder management skills\nAbility to work independently and manage multiple priorities\nWillingness to travel within Japan as required\nAre you in?\nWe are looking forward to your application via our online system! If you have any questions, feel free to contact Alisa via \nPlease understand that we cannot accept applications by e-mail\nOur Vision:\nOver 1000 sharp minds, about 60 nationalities, one goal: accelerating the world’s transition to Responsible Manufacturing.\nOur proven technology, industrial 3D printing, has been extending the boundaries of manufacturing for over 30 years.\nWe work globally networked and prefer to think outside the box - and we’re looking for people who want to shape the future with us.\nEOS welcomes individuals from all backgrounds, ensuring equal opportunities without regard to race, color, religion, national origin, gender identity, expression, sexual orientation, age, or disability. At EOS, equity and inclusion are fundamental principles, and we believe in creating a work environment that is built on empathy, respect, and fairness. We are ALL IN.","description_format":"text","description_chars":4518,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Hardware","3D Printers & Additive Manufacturing","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-09-28T19:17:35Z"}],"visa":[],"liveness":{"score":8,"band":"cold","label":"Long shot","p_open":1,"p_active":0.284,"p_room":0.28,"age_days":121,"expected_fill_days":46,"reasons":["conf:31","stale_co","win:tail","crowd:"],"computed_at":"2026-10-03T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/eos-technical-specialist-eos-japan","json_url":"https://alion.io/job/eos-technical-specialist-eos-japan.json","meta":{"generated_at":"2026-10-04T00:28:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":566,"day_limit":5000,"remaining_today":4434,"minute_limit":60,"resets_at":"2026-10-05T00:00:00Z"}}}