Microsoft 365 Support Engineer - Teams Voice & Messaging
First seen by Alion on Oct 22, 2026. EPAM Systems scores C on the Alion truth index.
Microsoft 365 Support Engineer - Teams Voice & Messaging
Experience Level : 5+ to 12 Years
Location : PAN India
Office Locations : Bangalore, Hyderabad, Pune, Gurugram, Chennai, Coimbatore
Work Mode : Hybrid - 2 - 3 Days Work from Office
Shift : Regular and Afternoon Shifts
Night Shifts : Not Required
Immediate Joiner or who can join within 15 to 30 days are preferred.
Must-Have Technical Skills :
- Advanced hands-on expertise in the designated technology track, with the ability to coordinate adjacent tracks.
- Advanced operational knowledge of Microsoft 365 and Office 365 services.
- Strong hands-on experience with Microsoft Teams and Microsoft Teams Voice.
- Advanced knowledge of Exchange Online mail-flow troubleshooting.
- Experience supporting SharePoint Online and OneDrive for Business.
- Strong understanding of Teams calling policies, dial plans, number management, call routing and voice configuration.
- Experience troubleshooting call-quality, PSTN connectivity and enterprise voice issues.
- Ability to analyse Microsoft 365 service health, message traces, logs and technical alerts.
- Experience leading complex incident restoration and technical problem investigations.
- Strong understanding of incident, request, problem, change and major-incident management.
Must have skills :
- Active Directory
- Azure Active Directory
- Exchange Online
- Microsoft Teams
- SharePoint Online, Intune
Skills
Active Directory, SharePoint Online, Technical Support, Troubleshooting, Entra ID, MS Intune, Office 365