{"id":1843048,"url":"https://alion.io/job/epam-systems-poland-genesys-cloud-cx-architect","title":"Genesys Cloud CX Architect","company":{"id":2612641,"name":"EPAM Systems Poland","domain":"epam-poland.pl","url":"https://alion.io/company/epam-poland","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":95000,"max_usd":207000,"period":"year","method":"global_role_seniority_cell","sample_n":479},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"NLP","optional":false},{"name":"Okta","optional":false},{"name":"Rest API","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Anthropic","optional":true},{"name":"GCP","optional":true},{"name":"JavaScript","optional":true},{"name":"Platform Engineering","optional":true},{"name":"PowerShell","optional":true},{"name":"Python","optional":true},{"name":"Sentiment Analysis","optional":true}],"status":"live","first_seen_at":"2026-10-04T18:10:36Z","employer_posted_date":null,"last_verified_at":"2026-10-04T18:10:36Z","board_verified":false,"closed_at":null,"days_open":16,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":16},"description":"We are seeking an experienced Genesys Cloud CX Architect to design, develop, configure and maintain customer experience and contact center solutions using the Genesys Cloud CX platform. This role involves building Architect flows, integrating systems, configuring routing strategies and ensuring optimal platform performance to support business objectives.\nResponsibilities\nDesign, develop and enhance IVR/IVA flows using Genesys Architect\nBuild and optimize call routing strategies, queues, skills, schedules and user configurations\nDevelopment of bots using Genesys Dialog Engine (NLU/NLP) for voice and digital channels\nCreation of automation workflows using Genesys Cloud APIs, web services and 3rd-party integrations\nConfigure telephony components including SIP trunks, DID routing, Edge settings and station setups\nEnable, configure and support digital channels such as chat, email, messaging and social media\nDeployment of new features, enhancements and platform updates as part of continuous improvement\nIntegration of Genesys Cloud CX with external systems such as CRM, ticketing and authentication systems\nUtilization of REST APIs, webhooks and event streams for custom use cases\nMonitor performance, call flows, interaction paths and platform health\nRoot-cause analysis of call failures, routing issues and telephony problems, providing L2/L3 technical support and collaborating with Genesys Care for escalations\nCreation of dashboards and custom reports using Genesys Analytics, analyzing KPIs such as SLA, AHT, abandon rate and agent performance\nManagement of user roles, permissions and access control while ensuring SSO, data privacy and compliance standards\nDocumentation of configurations, flows, integrations and release changes in collaboration with CX, IT, development, WFM and business teams\nRequirements\n10-12 years of experience in software development, with 3-6+ years in Genesys Cloud CX engineering or development\nExpertise in Architect flow design covering call flows, IVRs and bots\nProficiency in routing strategies including ACD, skills, preferred agent and bullseye\nKnowledge of telephony including SIP, trunks and call control\nSkills in digital channels such as chat, email and messaging\nBackground in REST APIs, JSON and web services\nFamiliarity with OAuth and SSO/IdP integrations such as Azure AD, Okta and Ping\nUnderstanding of cloud networking basics with AWS or Azure preferred\nStrong problem-solving and analytical thinking\nExcellent communication skills for technical and business audiences\nCapability to work in fast-paced, agile environments\nGenesys Cloud CX Certified Professional (GCX-P)\nGenesys Cloud Architect Certification\nITIL Foundation\nAdvanced proficiency in English (C1+)\nNice to have\nExperience with AI-powered bots, sentiment analysis and speech analytics\nExperience with contact center migrations such as Avaya, Cisco and Genesys Engage to Cloud CX\nFamiliarity with scripting such as Python, PowerShell and JavaScript\nWe offer\nWe gather like-minded people:\nTop tech minds driving innovation in AI, cloud and digital platform modernization\nSupportive team and agile, startup-like culture\nHybrid by design mode and opportunity to work remotely within Poland\nChance to work abroad for up to 60 days annually\nBusiness-driven relocation opportunities\n\nWe provide growth opportunities:\nCareer development programs\nThought leadership, mentoring, soft skills and well-being programs\nCertification (Anthropic, Gemini, GCP, Azure, AWS)\nEnglish classes\n\nWe cover it all:\nStable pay\nParticipation in the Employee Stock Purchase Plan with a 15% discount\nBenefits package (health insurance, multisport, shopping vouchers)\nReferral bonuses up to $2,000\nOffices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more\nCorporate, social and well-being events\n\nPlease, note:\nBenefits listed above are available to employees only\nWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually\nWe will reach out to selected candidates exclusively\n\nEPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.","description_format":"text","description_chars":4421,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Health insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T19:00:55Z"}],"visa":[],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.667,"p_room":0.55,"age_days":16,"expected_fill_days":12,"reasons":["seen:16","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/epam-systems-poland-genesys-cloud-cx-architect","json_url":"https://alion.io/job/epam-systems-poland-genesys-cloud-cx-architect.json","meta":{"generated_at":"2026-10-21T10:50:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":15321,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2612641},"rest":"https://alion.io/mcp/rest/get_company?id=2612641"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepam-systems-poland-genesys-cloud-cx-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepam-systems-poland-genesys-cloud-cx-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepam-systems-poland-genesys-cloud-cx-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epam-systems-poland-genesys-cloud-cx-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepam-systems-poland-genesys-cloud-cx-architect"}]}