{"id":1842503,"url":"https://alion.io/job/epam-systems-poland-lead-servicenow-developer-itsm","title":"Lead ServiceNow Developer (ITSM)","company":{"id":2612641,"name":"EPAM Systems Poland","domain":"epam-poland.pl","url":"https://alion.io/company/epam-poland","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["PL"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"Anthropic","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"GCP","optional":true},{"name":"Platform Engineering","optional":true}],"status":"live","first_seen_at":"2026-10-04T18:00:16Z","employer_posted_date":null,"last_verified_at":"2026-10-04T18:00:16Z","board_verified":false,"closed_at":null,"days_open":21,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":21},"description":"We are looking for an experienced Lead ServiceNow Developer (ITSM) to lead the design, implementation, enhancement, and support of IT Service Management solutions. The ideal candidate will possess strong functional and technical expertise across ITSM processes, provide leadership to delivery teams, and act as a trusted advisor to business and IT stakeholders.\nResponsibilities\nLead the implementation and optimization of core ITSM modules, including Incident Management, Problem Management, and Change Management\nExtend leadership to Request Management, Knowledge Management, Service Catalog, CMDB & Asset Management, and Major Incident Management\nDrive ITIL-aligned process improvements and service management best practices\nCollaborate with business and IT stakeholders to identify opportunities for process automation and operational excellence\nEstablish governance and operational standards for ITSM processes\nLead end-to-end ITSM implementations, enhancements, and platform upgrades\nGather requirements, conduct workshops, and translate business needs into scalable solutions\nDesign and configure applications, workflows, forms, UI policies, business rules, and integrations\nOversee platform health, performance, and ongoing support activities\nManage production incidents, root cause analysis, and service improvement initiatives\nLead and mentor developers, administrators, and analysts, while acting as the primary point of contact for business stakeholders and leadership teams\nDrive continuous improvement initiatives and adoption of new capabilities, including AI-powered features\nRequirements\n6+ years of ServiceNow experience with at least 3+ years leading ITSM implementations\nExpertise in Incident Management, Problem Management, Change Management, Request Fulfillment, Knowledge Management, Service Catalog, and CMDB\nUnderstanding of ITIL processes and service management frameworks\nExperience configuring and customizing ServiceNow applications and workflows\nHands-on experience with Flow Designer, Integration Hub, and Business Rules\nHands-on experience with Client Scripts, UI Policies, Service Catalog, and CMDB\nExperience with REST and SOAP integrations\nKnowledge of ServiceNow platform architecture and best practices\nStrong stakeholder management and consulting skills\nProven ability to lead cross-functional teams and large-scale implementations\nExcellent problem-solving and decision-making capabilities\nStrong written and verbal communication skills, with a customer-centric mindset focused on service excellence\nProficiency in English at a B2+ level\nNice to have\nExperience implementing AI-driven service management capabilities such as Now Assist for ITSM, Virtual Agent, predictive intelligence, and workflow automation\nExperience defining ITSM KPIs, SLAs, OLAs, and operational dashboards for executive reporting\nExposure to enterprise-scale transformation programs and platform governance\nWe offer\nWe gather like-minded people:\nTop tech minds driving innovation in AI, cloud and digital platform modernization\nSupportive team and agile, startup-like culture\nHybrid by design mode and opportunity to work remotely within Poland\nChance to work abroad for up to 60 days annually\nBusiness-driven relocation opportunities\n\nWe provide growth opportunities:\nCareer development programs\nThought leadership, mentoring, soft skills and well-being programs\nCertification (Anthropic, Gemini, GCP, Azure, AWS)\nEnglish classes\n\nWe cover it all:\nStable pay\nParticipation in the Employee Stock Purchase Plan with a 15% discount\nBenefits package (health insurance, multisport, shopping vouchers)\nReferral bonuses up to $2,000\nOffices featuring entertainment and relaxation zones, table tennis and football, free snacks, coffee and more\nCorporate, social and well-being events\n\nPlease, note:\nBenefits listed above are available to employees only\nWe are open for working with Contractors. Terms of B2B cooperation agreements are agreed individually\nWe will reach out to selected candidates exclusively\n\nEPAM is global leader in AI transformation engineering and integrated consulting, serving Forbes Global 2000 companies and ambitious startups. With over thirty years of expertise in custom software, product and platform engineering, we empower our clients to become AI-Native enterprises, driving measurable value from innovation and digital investments.","description_format":"text","description_chars":4369,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Growth opportunities","Health insurance"],"hiring_locations":[{"name":"Poland","iso":"PL","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-04T18:20:46Z"}],"visa":[],"liveness":{"score":29,"band":"fade","label":"Fading","p_open":0.85,"p_active":0.747,"p_room":0.45,"age_days":21,"expected_fill_days":12,"reasons":["seen:21","velocity","win:tail","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/epam-systems-poland-lead-servicenow-developer-itsm","json_url":"https://alion.io/job/epam-systems-poland-lead-servicenow-developer-itsm.json","meta":{"generated_at":"2026-10-26T06:46:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9121,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2612641},"rest":"https://alion.io/mcp/rest/get_company?id=2612641"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepam-systems-poland-lead-servicenow-developer-itsm"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepam-systems-poland-lead-servicenow-developer-itsm"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepam-systems-poland-lead-servicenow-developer-itsm"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epam-systems-poland-lead-servicenow-developer-itsm\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepam-systems-poland-lead-servicenow-developer-itsm"}]}