{"id":3395493,"url":"https://alion.io/job/epam-systems-senior-dynamics-crm-developer-voc","title":"Senior Dynamics CRM Developer (VoC)","company":{"id":92,"name":"EPAM Systems","domain":"epam.com","url":"https://alion.io/company/epam-systems","size_band":"5000+","is_staffing_agency":false,"employer_type":"services","is_intermediary":false,"listed_via":null,"ats_vendor":"HeadHunter","truth_index":{"grade":"D","score":52,"open_postings":67,"ghost_share":0.776,"stale_share":0,"repost_share":0.09,"time_to_fill_p50_days":46,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["BY","KZ","KG","UZ","AM","GE"],"hiring_countries_total":6,"salary":null,"salary_estimate":{"min_usd":61000,"max_usd":142000,"period":"year","method":"global_role_seniority_cell","sample_n":1665},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Copilot Studio","optional":false},{"name":"Service Desk","optional":false},{"name":"ITIL","optional":true},{"name":"Scrum","optional":true}],"status":"live","first_seen_at":"2026-10-06T03:09:50Z","employer_posted_date":null,"last_verified_at":"2026-10-06T03:09:50Z","board_verified":false,"closed_at":null,"days_open":23,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":23},"description":"Headquarters: Belarus, Georgia, Uzbekistan, Kazakhstan, Kyrgyzstan, Armenia\n\nURL: http://epam.com\n\nWe are seeking a Senior Dynamics CRM Developer (VoC) to join our team and lead the implementation and enhancement of the Voice of Customer (VoC) module within Microsoft Dynamics 365. This role focuses on capturing, analyzing and acting on customer feedback to improve utility service deliveries across water and electricity distribution, while serving as the key liaison between client business teams and IT departments.\nWith us, you can:\nWork on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine\nReceive the necessary equipment to perform your work tasks\nChange projects and technology stacks within EPAM\nGain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Traveling, Media, Artificial Intelligence, and more)\nRelocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations\nParticipate in volunteer, charity programs and communities (both technical and interest-based)\nWe focus on your professional growth:\nYou can plan your individual career path together with your manager\nReceive regular feedback from colleagues\nImprove your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)\nGet the opportunity to undergo free training and certification in MS Dynamics, AI, Power Platform, Azure and many others\nUse the internal E-learn training program (18,200+ specialized training and mentoring programs)\nAccess corporate accounts on LinkedIn Learning, Get Abstract and other partner resources\nStudy Engineering Excellence and AI Productivity training\nStudy at EPAM Solution Architecture School with the instructors who are practicing architects\nDevelop as a leader, join the Delivery Management, Resource Management, Leadership Essentials school and more\nParticipate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually), including Power Platform and Copilot Studio communities\nResponsibilitiesDevelop and maintain the Voice of Customer (VoC) module within Microsoft Dynamics 365 to capture, analyze and act on customer feedback\nEnhance utility service deliveries across water and electricity distribution through tailored CRM solutions\nImplement various feedback mechanisms including surveys, focus groups and direct customer interaction\nGather and translate deep understanding of customer needs, preferences and pain points into actionable system improvements\nSupport the utility provider in making informed decisions that align with customer expectations\nAct as the front person for client business team communication, including Customer Services, Water and Electricity department representatives\nCollaborate closely with the IT department, including Service Desk, to ensure smooth delivery and operational support\nProvide technical guidance and recommendations to align CRM capabilities with business goals\nRequirements3+ years of experience as a Dynamics CRM Developer\nExpertise in the Voice of Customer (VoC) module within Microsoft Dynamics 365\nProficiency in Microsoft Power Platform\nSkills in customer communications and stakeholder engagement\nCapability to act as a liaison between business and IT teams in a utility services environment\nEnglish proficiency at B2 level or higher\nNice to haveFamiliarity with ITIL Operational Support and Analysis\nKnowledge of Scrum\n\nTo apply: https://weworkremotely.com/remote-jobs/epam-systems-senior-dynamics-crm-developer-voc","description_format":"text","description_chars":3636,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Mentoring programs"],"hiring_locations":[{"name":"Belarus","iso":"BY","kind":"country"},{"name":"Kazakhstan","iso":"KZ","kind":"country"},{"name":"Kyrgyzstan","iso":"KG","kind":"country"},{"name":"Uzbekistan","iso":"UZ","kind":"country"},{"name":"Armenia","iso":"AM","kind":"country"},{"name":"Georgia","iso":"GE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","IT Outsourcing & Dedicated Teams","Custom Software Development"],"lifecycle":[{"event":"open","at":"2026-10-28T12:18:00Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 101 · green card filings: 132","filings_12m":101,"filings_prev_12m":141,"green_card_filings_12m":132,"median_offered_wage_usd":124667,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":83}],"liveness":{"score":47,"band":"ok","label":"Likely open","p_open":0.85,"p_active":0.608,"p_room":0.9,"age_days":23,"expected_fill_days":46,"reasons":["seen:23","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/epam-systems-senior-dynamics-crm-developer-voc","json_url":"https://alion.io/job/epam-systems-senior-dynamics-crm-developer-voc.json","meta":{"generated_at":"2026-10-29T21:17:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31533,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":92},"rest":"https://alion.io/mcp/rest/get_company?id=92"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepam-systems-senior-dynamics-crm-developer-voc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepam-systems-senior-dynamics-crm-developer-voc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepam-systems-senior-dynamics-crm-developer-voc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epam-systems-senior-dynamics-crm-developer-voc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepam-systems-senior-dynamics-crm-developer-voc"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3395493}},{"tool":"search_jobs","arguments":{"company":"epam.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3395493},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}