{"id":779449,"url":"https://alion.io/job/epic-it-system-administrator","title":"Level 3 System Administrator","company":{"id":674365,"name":"Epic IT Solutions","domain":"epic-it.com","url":"https://alion.io/company/epic-it-2","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Rippling","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":35,"computed_at":"2026-10-30T05:48:23Z"}},"role":"DevOps","role_family":"DevOps","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Brisbane, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":true},{"name":"AWS","optional":true},{"name":"Azure","optional":true},{"name":"ITIL","optional":true},{"name":"Service Desk","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2025-06-23T06:55:35Z","employer_posted_date":"2025-06-23","last_verified_at":"2026-10-31T04:08:47Z","board_verified":true,"closed_at":null,"days_open":494,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":492},"description":"Elevate Your Career with Epic IT: Where Innovation Meets Opportunity\nAt Epic IT, we're more than just an Managed Service Provider - we're a dynamic team of IT professionals committed to driving technological excellence. Since 2006, we've been transforming Perth's IT landscape by putting our core values of enablement, leadership, and success at the heart of everything we do. Recognized as a CRN FAST 50 finalist in 2013, 2018 & 2024; we've consistently proven our ability to grow, innovate, and deliver exceptional IT solutions.\nWe believe in empowering our team to reach new heights. Our unique internal culture cultivates talent, encourages leadership, and celebrates success. When you join Epic IT, you're not just taking a job - you're embarking on a career journey with a company that's passionate about technology, committed to our people, and dedicated to making a real impact in the IT industry.\nLooking to be part of a forward-thinking team that's reshaping IT solutions in Perth? Epic IT is your destination for professional growth, cutting-edge technology, and meaningful work.\nAbout the Role\nAre you a highly experienced and technically astute System Administrator with a passion for solving complex IT challenges and a knack for high-level problem resolution? Do you have the drive to make a significant impact on diverse client environments?\nAs a leading Managed Service Provider (MSP) based in North Perth, we're seeking a dedicated and technically proficient Level 3 System Administrator to join our growing team. This pivotal role requires deep technical expertise to tackle high-severity infrastructure and system issues, ensuring optimal performance and reliability for our valued clients.\nIf you thrive in a fast-paced environment, possess an unwavering commitment to rapid issue resolution, and are looking for a role where your advanced skills are truly leveraged, we want to hear from you! While this is primarily a hands-on technical role, preferred experience will include team lead or mentorship responsibilities.\nWhat You'll Do\nAdvanced Troubleshooting & Escalation Management: Serve as a primary point of contact for complex, high-severity technical issues and escalations, ensuring swift and efficient resolution.\nRoot Cause Analyst: Conduct thorough analyses of recurring problems to identify root causes and implement effective preventive solutions across client systems.\nClient Communication Champion: Collaborate directly with clients on critical escalations, providing clear, timely updates, technical explanations, and actionable next steps.\nSystem Administration Expertise: Provide expert-level support for intricate infrastructure issues across servers, networking, security, and cloud services (Microsoft 365, Azure, AWS).\nTier 2/3 Escalation Handling: Ensure timely resolution of tickets escalated from Level 2 or junior team members, adhering to ITIL best practices and SLAs.\nProactive System Monitoring: Utilize RMM tools to monitor client infrastructure, identify potential issues, and prevent downtime before it impacts clients.\nSolutions-Service Bridge: Act as a vital liaison between our solutions and service desk teams, ensuring seamless project handovers and providing feedback for continuous improvement.\nDocumentation Custodian: Maintain precise and up-to-date technical documentation for troubleshooting guides, client infrastructure configurations, and service workflows.\nProcess Improvement Contributor: Proactively identify opportunities to enhance service delivery processes and team efficiency, contributing to continual improvements.\nRequired Qualifications & Skills\nExtensive Technical Expertise:\nInfrastructure & Network Management: In-depth experience with server management, network configurations, and troubleshooting across various environments (e.g., Windows Server, Active Directory, firewalls, switches).\nCloud & Security Knowledge: Strong understanding of Microsoft 365, Azure, and cybersecurity best practices, including firewall management, VPNs, and threat protection.\n\nProblem-Solving & Service Focus:\nOutstanding analytical and problem-solving skills, with a focus on rapid issue resolution and meticulous root cause identification.\nA keen eye for identifying and implementing service improvements to optimize processes and elevate overall service performance.\n\nCommunication & Collaboration:\nExceptional verbal and written communication skills, with the ability to clearly explain complex technical issues to both technical and non-technical stakeholders.\nAbility to handle high-pressure client situations with professionalism and diplomacy.\n\nPreferred Qualifications & Skills\nPrior experience in a team lead, mentorship, or supervisory role within an IT service environment\nBenefits and Perks:\nFantastic renumeration package with opportunity to progress salary and earn more.\nBreak-out career opportunity to be on the front lines of cyber security, cloud and ICT infrastructure delivering and designing quality solutions to quality customers.\nThe opportunity to be responsible for clients and their systems, and be an active decision maker in their ICT direction.\nAbundance of support and opportunity for personal development and progression though company funded study schedules, exams plus mentoring.\nOngoing development through study and certification opportunities, including Microsoft Certs and well many more well known industry certifications.\nWork from home opportunities and schedules.\nBe part of a talented Senior Solutions Development Team along with other passionate, fun and motivated team members to help you develop further and grow.","description_format":"text","description_chars":5624,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Managed IT Services (MSP)"],"lifecycle":[{"event":"open","at":"2026-09-12T00:11:56Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.194,"p_room":0.28,"age_days":493,"expected_fill_days":35,"reasons":["conf:3","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/epic-it-system-administrator","json_url":"https://alion.io/job/epic-it-system-administrator.json","meta":{"generated_at":"2026-10-31T04:39:28Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6400,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":674365},"rest":"https://alion.io/mcp/rest/get_company?id=674365"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepic-it-system-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepic-it-system-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepic-it-system-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epic-it-system-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepic-it-system-administrator"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":779449}},{"tool":"search_jobs","arguments":{"company":"epic-it.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":779449},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}