{"id":1282737,"url":"https://alion.io/job/epicenter-customer-service-representative-india-non-voice","title":"Customer Service Representative (India, Non-voice)","company":{"id":2623575,"name":"Epic Enter","domain":"epicenter.tech","url":"https://alion.io/company/epicenter-tech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"C","score":64,"open_postings":10,"ghost_share":0.6,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-02-04T12:10:38Z","employer_posted_date":"2026-02-05","last_verified_at":"2026-11-04T20:55:47Z","board_verified":true,"closed_at":null,"days_open":273,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":272},"description":"About Epicenter\n\nFor 25 years, Epicenter has been at the forefront of the Technology & Business Process Management industry, driven by a single belief: happy employees deliver exceptional results. Here you'll find a career built on innovation, led by seasoned experts with over two decades of experience. Our commitment to our team is the secret behind our lasting success and the reason we're trusted by global clients.\nReady to be part of a team where your happiness is a priority and your work truly makes an impact? Join Epicenter.\n\nAbout the Job\n\nWe're seeking detail-oriented and articulate individuals to join our customer service team in a non-voice capacity. In this role, you'll handle customer queries through chat, social media, and email channels, providing timely and accurate solutions. This is an ideal opportunity for freshers and experienced professionals who excel at written communication and enjoy helping customers through digital channels.\n\nLocation/Hours\n\nLocation: Mumbai\nShift: 24x7 Rotational shifts (Should be comfortable working in all shifts)\n\nJob Responsibilities / Expectations\n\nHandle customer queries via chat, social media platforms, and email \n\nProvide accurate information and effective solutions through written communication \n\nEnsure customer satisfaction by delivering quality service on every interaction \n\nMaintain accurate records of all customer conversations and resolutions \n\nFollow standard operating procedures and response templates while maintaining a personalized approach \n\nMeet individual and team performance targets including response time and customer satisfaction metrics \n\nMonitor multiple chat windows and email threads simultaneously \n\nIdentify customer needs and provide appropriate solutions or escalate complex issues when required \n\nHandle customer complaints professionally with empathy and problem-solving approach \n\nStay updated on product information, services, policies, and social media guidelines \n\nCollaborate with team members and share best practices \n\nDemonstrate excellent English written communication skills with proper grammar and tone \n\nAdapt communication style to suit different customer personalities and situations \n\nMaintain professionalism and brand voice across all digital channels \n\nParticipate in training sessions and continuous skill development programs\n\nMinimum Qualifications\n\nAge: 18 years to 35 years \n\nHigh school diploma or equivalent (minimum requirement) \n\nGood English written communication skills with proper grammar and punctuation \n\nTyping speed of at least 30-35 words per minute \n\nBasic computer knowledge and familiarity with email, chat, and social media platforms \n\nComfortable working in 24x7 rotational shifts \n\nAbility to join immediately with all documents ready for background verification \n\nAttention to detail and accuracy \n\nPositive attitude and customer-centric mindset \n\nFreshers are welcome to apply\n\nDesired Qualifications\n\nGraduate degree \n\nPrevious experience in non-voice customer service, chat support, or email support \n\nFamiliarity with CRM systems, ticketing tools, or customer management platforms \n\nExperience with social media management or community management \n\nStrong multitasking abilities and time management skills \n\nKnowledge of Microsoft Office Suite (Word, Excel, Outlook) \n\nAbility to work independently with minimal supervision \n\nUnderstanding of digital etiquette and online customer service best practices\n\nWhy Join Epicenter?\n\nWe believe in investing in our people. At Epicenter, you'll have the opportunity to make a global impact with a company consistently ranked among the Top 20 BPOs in India. We’re also the proud recipient of the “Best Customer Service Provider” award for nine consecutive years.\nOur commitment to your future is our priority. We offer ongoing training, mentorship, and upskilling opportunities to ensure you stay at the forefront of the industry.","description_format":"text","description_chars":3917,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Health Care"],"lifecycle":[{"event":"open","at":"2026-09-26T03:34:46Z"}],"visa":[],"liveness":{"score":2,"band":"cold","label":"Long shot","p_open":1,"p_active":0.076,"p_room":0.28,"age_days":272,"expected_fill_days":23,"reasons":["conf:2","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/epicenter-customer-service-representative-india-non-voice","json_url":"https://alion.io/job/epicenter-customer-service-representative-india-non-voice.json","meta":{"generated_at":"2026-11-04T23:29:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":664,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2623575},"rest":"https://alion.io/mcp/rest/get_company?id=2623575"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepicenter-customer-service-representative-india-non-voice"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepicenter-customer-service-representative-india-non-voice"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepicenter-customer-service-representative-india-non-voice"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epicenter-customer-service-representative-india-non-voice\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepicenter-customer-service-representative-india-non-voice"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1282737}},{"tool":"search_jobs","arguments":{"company":"epicenter.tech","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1282737},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}