{"id":1282736,"url":"https://alion.io/job/epicenter-customer-service-representative-india-voice","title":"Customer Service Representative (India, Voice)","company":{"id":2623575,"name":"Epic Enter","domain":"epicenter.tech","url":"https://alion.io/company/epicenter-tech","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Schema","truth_index":{"grade":"C","score":64,"open_postings":10,"ghost_share":0.6,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-02-04T12:20:09Z","employer_posted_date":"2026-02-05","last_verified_at":"2026-10-20T06:06:39Z","board_verified":true,"closed_at":null,"days_open":257,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":257},"description":"About Epicenter\n\nFor 25 years, Epicenter has been at the forefront of the Technology & Business Process Management industry, driven by a single belief: happy employees deliver exceptional results. Here you'll find a career built on innovation, led by seasoned experts with over two decades of experience. Our commitment to our team is the secret behind our lasting success and the reason we're trusted by global clients.\nReady to be part of a team where your happiness is a priority and your work truly makes an impact? Join Epicenter.\n\nAbout the Job\n\nWe're looking for enthusiastic individuals to join our customer service team as Voice-based Customer Service Representatives. This is an excellent opportunity for freshers and experienced professionals to start or grow their career in the BPO industry. You'll handle customer queries via phone calls, provide solutions, and ensure customer satisfaction while developing valuable communication and problem-solving skills.\n\nLocation/Hours\n\nLocation: Mumbai\nShift: 24x7 Rotational shifts (Should be comfortable working in all shifts)\n\nJob Responsibilities / Expectations\n\nHandle customer queries via phone calls in a professional and courteous manner \n\nProvide accurate information and effective solutions to customer inquiries \n\nEnsure customer satisfaction by delivering quality service on every call \n\nMaintain accurate records of all customer interactions and resolutions \n\nFollow standard operating procedures and company guidelines \n\nMeet individual and team performance targets including call quality metrics \n\nIdentify customer needs and provide appropriate solutions or escalate issues when required \n\nHandle customer complaints with patience and empathy \n\nStay updated on product information, services, and policies \n\nCollaborate with team members to achieve departmental goals \n\nDemonstrate good English vocal communication skills \n\nAdapt to different customer personalities and situations \n\nMaintain a positive and professional demeanor throughout the shift \n\nParticipate in training sessions and continuous learning opportunities\n\nMinimum Qualifications\n\nAge: 18 years to 35 years \n\nHigh school diploma or equivalent (minimum requirement) \n\nGood English vocal communication skills \n\nWillingness to learn and adapt in a fast-paced environment \n\nBasic computer knowledge and typing skills \n\nComfortable working in 24x7 rotational shifts \n\nAbility to join immediately with all documents ready for background verification \n\nPositive attitude and customer-centric approach \n\nFreshers are welcome to apply\n\nDesired Qualifications\n\nGraduate degree \n\nPrevious experience in customer service or BPO environment \n\nMultilingual capabilities (English + Hindi or regional languages) \n\nFamiliarity with CRM systems or customer management tools \n\nStrong interpersonal and listening skills \n\nAbility to work under pressure and handle difficult situations \n\nTime management and organizational skills\n\nWhy Join Epicenter?\n\nWe believe in investing in our people. At Epicenter, you'll have the opportunity to make a global impact with a company consistently ranked among the Top 20 BPOs in India. We’re also the proud recipient of the “Best Customer Service Provider” award for nine consecutive years.\nOur commitment to your future is our priority. 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