{"id":1755375,"url":"https://alion.io/job/epicor-financial-services-specialist","title":"Collections Specialist","company":{"id":179428,"name":"Epicor","domain":"epicor.com","url":"https://alion.io/company/epicor-software","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":14,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Finance","role_family":"Finance","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-21T23:16:35Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":20},"description":"The Financial Services Specialist is focused on resolution of past due accounts within the parameters of existing credit and collections policies as well as decision making and judgment regarding accounts receivable and account reconciliation.\nWhat you will be doing:\nManage portfolio of accounts receivable for assigned territory.\n\nContact customers to obtain promises to pay and follow up on status of payments or determine reasons for customer's non-payment and escalate if necessary.\n\nServe as liaison between customer and field sales and service to resolve disputes and initiate credit memos as needed.\n\nContact customers to resolve past due balances prior to release.\n\nSecure Purchase Orders from customers when required.\n\nAR/Collections reporting and analysis.\n\nEnter electronic invoicing for customer accounts.\n\nAccount reconciliation: provide back-up detail; submit tie-offs and refund requests as needed to clean up account balances.\n\nReview current account status, get payment commitment and document all relevant information in internal account systems\n\nWhat you will likely bring:\nAttention to detail, excellent analytical and problem-solving skills\n\nProficient in data entry\n\nExcellent costumer orientation\n\nWork independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness\n\nAbility to work and communicate with all levels of the organization\n\nAdaptability and willingness to learn new skills/tasks\n\nComfortable working with targets\n\nSpeaks English fluently, advanced written English\n\n2+ years applicable experience\n\nHigh school diploma preferred\n\n#LI-EG1 #LI-HYBRID\nAbout Epicor\nAt Epicor, we’retruly a team. Join 5,000talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.\nWe’reProactive, Proud, Partners.\nWhatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses-the hardworking companies who make, move, and sell the things the world needs.\nCompetitive Pay & Benefits\nHealth and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.\n\nInternal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.\n\nCareer Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.\n\nEducation Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.\n\nInclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.\n\nWork-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.\n\nGlobal Mobility: Comprehensive support for international relocations and permanent residency processes.\n\nEqual Opportunities and Accommodations Statement\nEpicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that’swho we’reinterested in. If you have interest in this or any role- but your experience doesn’tmatch every qualification of the job description, that’sokay- consider applying regardless.\nWe are an equal-opportunity employer.\nRecruiter:\nElizabeth Garcia","description_format":"text","description_chars":3911,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-03T10:34:50Z"}],"visa":[],"liveness":{"score":33,"band":"fade","label":"Fading","p_open":1,"p_active":0.605,"p_room":0.55,"age_days":20,"expected_fill_days":14,"reasons":["conf:6","velocity","win:tail","comp:junior"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/epicor-financial-services-specialist","json_url":"https://alion.io/job/epicor-financial-services-specialist.json","meta":{"generated_at":"2026-10-22T12:31:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":11044,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179428},"rest":"https://alion.io/mcp/rest/get_company?id=179428"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepicor-financial-services-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepicor-financial-services-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepicor-financial-services-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epicor-financial-services-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepicor-financial-services-specialist"}]}