{"id":2510256,"url":"https://alion.io/job/epicor-mgr-professional-services","title":"Mgr, Professional Services","company":{"id":179428,"name":"Epicor","domain":"epicor.com","url":"https://alion.io/company/epicor-software","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":7,"ghost_share":0,"stale_share":0.571,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-14T06:34:16Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia","Sydney, Australia","Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":99000,"max_usd":269000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":86},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-10-13T00:00:00Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T13:15:26Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Duties & Responsibilities\nLead and oversee the work of consulting teams to ensure successful project execution.\nEnsure best practices are applied in shaping the vision, strategy, and implementation of Epicor’s professional services.\nEvaluate the profitability and risks of each engagement, recommending solutions that meet client needs while maximizing profitability and minimizing project risks.\nTrack and communicate key business metrics, including utilization, revenue generation, client responsiveness, satisfaction (Net Promoter Score), and employee development.\nAct as the primary escalation point for professional services and implementation issues at a senior level.\nCollaborate within Epicor to ensure professional services operations are in alignment with company objectives and client expectations.\nGuide and mentor team members to ensure on-time, on-budget project delivery, while maintaining the team's chargeability.\nParticipate in high-level status meetings at client sites, including Stage Reviews and Kickoffs.\nInfluence pre-sales activities such as presentations, services planning, proposal preparation, and work planning.\nCreate and manage career development plans for consultants, tracking their progress and completion.\nKnowledge, Skills & Abilities\nAbility to present effectively in sales meetings, both in-person and remotely.\nStrong communication skills to engage with customers, field consultants, executives, and peers.\nExceptional organizational, project management, and time management abilities.\nSkilled in analyzing client issues and providing actionable recommendations for improvement.\nWillingness and ability to travel up to 50% based on business needs\nQualifications\n10+ years of progressive experience with a proven track record of success.\n5+ years of experience in managing and developing employees.\n4+ years of experience in product support or consulting preferred.\nOngoing technical certifications to stay current with industry advancements.\nBachelor’s degree or equivalent experience.\nAbout Epicor\nAt Epicor, we’retruly a team. Join 5,000talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.\nWe’reProactive, Proud, Partners.\nWhatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses-the hardworking companies who make, move, and sell the things the world needs.\nCompetitive Pay & Benefits\nHealth and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.\n\nInternal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.\n\nCareer Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.\n\nEducation Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.\n\nInclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.\n\nWork-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.\n\nGlobal Mobility: Comprehensive support for international relocations and permanent residency processes.\n\nEqual Opportunities and Accommodations Statement\nEpicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that’swho we’reinterested in. If you have interest in this or any role- but your experience doesn’tmatch every qualification of the job description, that’sokay- consider applying regardless.\nWe are an equal-opportunity employer.\nRecruiter:\nKai Lewis","description_format":"text","description_chars":4295,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-14T08:47:05Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":14,"reasons":["conf:4","win:early"],"computed_at":"2026-10-14T17:45:30Z"},"pay":null,"html_url":"https://alion.io/job/epicor-mgr-professional-services","json_url":"https://alion.io/job/epicor-mgr-professional-services.json","meta":{"generated_at":"2026-10-14T17:45:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22747,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179428},"rest":"https://alion.io/mcp/rest/get_company?id=179428"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepicor-mgr-professional-services"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepicor-mgr-professional-services"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepicor-mgr-professional-services"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epicor-mgr-professional-services\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepicor-mgr-professional-services"}]}