{"id":2782279,"url":"https://alion.io/job/epicor-senior-account-manager-retail","title":"Senior Account Manager | Retail","company":{"id":179428,"name":"Epicor","domain":"epicor.com","url":"https://alion.io/company/epicor-software","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":11,"ghost_share":0,"stale_share":0.182,"repost_share":0.091,"time_to_fill_p50_days":23,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":151000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":151000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Salesforce","optional":false},{"name":"LinkedIn","optional":true}],"status":"closed","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-11-05T12:32:45Z","board_verified":false,"closed_at":"2026-11-05T12:32:45Z","days_open":20,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":20},"description":"*An internal or pre-identified candidate is currently under consideration, but all qualified candidates are encouraged to apply.\nSenior Account Manager | Retail\nJoin Epicor as an Account Manager! The National Account Manager owns the strategy, relationship, and commercial performance of a portfolio of large, multi-location, or strategically significant retail customers. This senior individual-contributor role builds executive-level partnerships with retailers, buying groups, and channel partners; develops account and growth plans; positions Epicor retail ERP and related software solutions against customer priorities; and orchestrates internal teams to deliver measurable customer value. The role is accountable for profitable revenue growth, forecast discipline, renewals, expansion, and sustained customer engagement across the full account lifecycle. Experience serving thrift, sporting goods, pet, lawn and garden, hardware, specialty retail, or pharmacy organizations is especially relevant.\nWhat you will be doing:\nOwn the full sales and account-management lifecycle for a portfolio of national, enterprise, or otherwise high-value retail customers, including account planning, opportunity development, renewal, and expansion.\nBuild trusted relationships with executive sponsors, retail buyers, category and merchandising leaders, IT and operations stakeholders, buying groups, and regional or local operating team.\nDevelop and execute customer-specific annual and multi-year account plans that identify growth priorities, whitespace, product adoption opportunities, competitive risks, and measurable business outcomes.\nTranslate retail operating objectives into compelling, value-based Epicor solutions, including ERP, point of sale, inventory, merchandising, purchasing, pricing, distribution, e-commerce, CRM, analytics, and integration capabilities.\nLead complex opportunity and deal strategy, including discovery, solution positioning, competitive differentiation, business cases, ROI analysis, pricing and commercial structure, negotiation, and coordination with legal, finance, product, services, and delivery stakeholders. \nDrive profitable multi-product upsell, cross-sell, SaaS conversion, and expansion motions while protecting customer value, commercial discipline, contract compliance, and long-term account health.\nMaintain accurate pipeline, forecast, activity, and account data in Salesforce or the designated CRM; analyze sales performance, retail trends, customer signals, and market intelligence to prioritize actions and manage risk proactively.\nOrchestrate cross-functional teams across sales, solution consulting, customer success, services, product, marketing, finance, legal, and support to resolve issues, deliver commitments, conduct executive business reviews, and improve the customer experience.\nWhat you will likely bring:\nAdvanced strategic account management, consultative selling, value-based solution positioning, and complex software sales skills, with the ability to connect retail customer priorities to measurable business outcomes.\nWorking knowledge of retail ERP software and the operating processes it supports, including multi-location retail, point of sale, inventory and replenishment, merchandising, purchasing, pricing, distribution, e-commerce, analytics, and system integrations.\nStrong executive communication, presentation, negotiation, and storytelling skills; able to influence stakeholders across customer organizations and internal functions without direct authority.\nStrong commercial and financial acumen, including revenue planning, pricing and margin considerations, contract terms, ROI analysis, forecasting, pipeline analytics, and performance reporting.\nProficient use of CRM and sales productivity tools, preferably Salesforce, with disciplined documentation, data quality, opportunity management, and forecast practices; proactive ownership, sound judgment, organization, resilience, and problem-solving ability. \nWhat could set you apart:\n5+ years of applicable sales or account-management experience with demonstrated success selling or managing complex B2B software, technology, SaaS, or enterprise solutions.\n2+ years of specialized experience managing large, national, enterprise, strategic, or multi-location retail accounts and leading complex sales, renewal, or expansion motions.\nRequired: demonstrated experience with ERP software in retail or another multi-location operating environment. Experience selling, supporting, implementing, or managing retail ERP solutions is strongly preferred.\nRequired or strongly preferred: experience with one or more of the following retail channels: thrift, sporting goods, pet, lawn and garden, hardware, specialty retail, or pharmacy. Experience with buying groups, dealer networks, franchise or affiliate models, and multi-banner retail is a plus.\nBachelor's degree in business, marketing, technology, or a related field, or equivalent combination of education and relevant experience.\nDemonstrated history of meeting or exceeding revenue, retention, expansion, or other commercial objectives in a quota-carrying or commercially accountable role.\nExperience coordinating cross-functional teams and engaging executive stakeholders in account planning, customer business reviews, negotiations, or issue resolution; willingness and ability to travel as needed.\nExperience with Epicor Eagle or other retail ERP products is strongly preferred.\n#LI-KT1 #LI-REMOTE\nAbout Epicor\nAt Epicor, we’retruly a team. Join 5,000talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.\nWe’reProactive, Proud, Partners.\nWhatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses-the hardworking companies who make, move, and sell the things the world needs.\nCompetitive Pay & Benefits\nHealth and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.\n\nInternal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.\n\nCareer Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.\n\nInclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.\n\nWork-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.\n\nGlobal Mobility: Comprehensive support for international relocations and permanent residency processes.\n\nEqual Opportunities and Accommodations Statement\nEpicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that’swho we’reinterested in. If you have interest in this or any role- but your experience doesn’tmatch every qualification of the job description, that’sokay- consider applying regardless.\nWe are an equal-opportunity employer.\nRange:\nMinimum: $94,000 USD Maximum: $151,000 USDThe salary range provided reflects the national average for this job title and does not represent compensation specific to Epicor Software Corporation. Actual compensation will vary based on experience, qualifications, and market factors relevant to the position.\nRecruiter:\nKevin Towers","description_format":"text","description_chars":7916,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","ERP & Business Management Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-17T13:18:16Z"},{"event":"close","at":"2026-11-05T12:32:45Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":151000,"is_top_pay":true},"html_url":"https://alion.io/job/epicor-senior-account-manager-retail","json_url":"https://alion.io/job/epicor-senior-account-manager-retail.json","meta":{"generated_at":"2026-11-06T05:16:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9212,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179428},"rest":"https://alion.io/mcp/rest/get_company?id=179428"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepicor-senior-account-manager-retail"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepicor-senior-account-manager-retail"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepicor-senior-account-manager-retail"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epicor-senior-account-manager-retail\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepicor-senior-account-manager-retail"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2782279}},{"tool":"search_jobs","arguments":{"company":"epicor.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2782279},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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