Cloud R Analyst

Duties & Responsibilities

• Triage issues across different areas of the organization and manage ServiceNow Tasks.
• Manage production infrastructure and provide SME support to teams outside IT.
• Support automation of web application deployments.
• Follow defined escalation paths and SLAs for effective issue resolution.
• Troubleshoot and maintain software applications and investigate complex technical issues.
• Work collaboratively to achieve departmental goals while managing multiple priorities.
• Supports occasional scheduled weekend activities, including deployments, upgrades, maintenance, and customer go-lives.

Required Skills & Abilities

• Strong technical aptitude in modern IT infrastructure, cloud technologies, and enterprise applications.
• Hands-on experience with Microsoft Azure, including Azure Kubernetes Service (AKS).
• Knowledge of Microsoft Windows Server and Active Directory administration.
• Familiarity with Microsoft SQL Server and SQL/database administration concepts.
• Experience creating or maintaining PowerShell scripts and other automation tools is preferred
• Exposure to Kubernetes, containerized environments, and automation technologies is a plus.
• Experience with GitHub Actions is an added advantage.
• AWS exposure is an added advantage.
• Strong analytical, troubleshooting, problem-solving, and decision-making skills.
• Ability to learn quickly and adapt to changing technologies and customer environments.
• Strong organizational, customer-service, and issue-resolution skills.
• Reliable, detail-oriented, proactive, and effective in a collaborative team environment.
• Enthusiasm for continuous learning and professional development

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About Epicor

At Epicor, we’retruly a team. Join 5,000talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.

We’reProactive, Proud, Partners.

Whatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses-the hardworking companies who make, move, and sell the things the world needs.

Competitive Pay & Benefits

• Health and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.

• Internal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.

• Career Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.

• Education Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.

• Inclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.

• Work-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.

• Global Mobility: Comprehensive support for international relocations and permanent residency processes.

Equal Opportunities and Accommodations Statement

Epicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that’swho we’reinterested in. If you have interest in this or any role- but your experience doesn’tmatch every qualification of the job description, that’sokay- consider applying regardless.

We are an equal-opportunity employer.

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