{"id":1259627,"url":"https://alion.io/job/epicor-software-cloud-r-analyst","title":"Cloud R Analyst","company":{"id":179428,"name":"Epicor","domain":"epicor.com","url":"https://alion.io/company/epicor-software","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":32000,"max_usd":81000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":848},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Active Directory","optional":true},{"name":"Hyper-V","optional":true},{"name":"Kubernetes","optional":true},{"name":"MS SQL","optional":true},{"name":"PowerShell","optional":true},{"name":"Rest API","optional":true},{"name":"VMWare","optional":true},{"name":"Windows Server","optional":true}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-09-30T20:07:44Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"As a Cloud Reliability Analyst, you will be part of Epicor’s Global Cloud Services team, delivering world-class support to customers utilizing Epicor cloud-hosted solutions. You will investigate, troubleshoot, and resolve technical issues while ensuring compliance with service level agreements (SLAs), maintaining high customer satisfaction, and supporting the ongoing operation of critical cloud infrastructure and services. What You Will Be Doing\nInvestigate, analyze, and resolve customer-reported technical issues, incidents, and service requests within established SLAs\nCommunicate regularly with customers throughout the lifecycle of an issue, ensuring timely updates and clear expectations\nRecommend and implement solutions in accordance with standard operating procedures and customer-specific system designs\nTest approved solutions, scripts, and fixes while coordinating activities with internal teams and stakeholders\nCreate and maintain technical documentation related to services, processes, and customer environments\nCoordinate with customers to implement solutions and activities that require execution at customer sites or within customer-managed environments\nPrepare and provide detailed execution instructions for customers and end users when required\nEscalate issues related to non-supported software or technologies to the appropriate teams\nDeliver end-user training and guidance as needed\nProduce reports and supporting documentation in accordance with established guidelines\nMaintain detailed audit trails and documentation of troubleshooting steps, testing activities, and issue resolution within ticketing systems\nCollaborate with internal and external subject matter experts to resolve complex technical issues\nSupport a variety of managed cloud services, including hosting, system management, server and database backups, database administration, application maintenance, user provisioning, printer management, capacity management, availability management, and disaster recovery\nWhat You Will Need to Succeed\nStrong technical aptitude and understanding of modern IT infrastructure, cloud technologies, and enterprise applications\nExperience working with Microsoft Azure, Amazon Web Services (AWS), Google Cloud Platform (GCP), or similar cloud platforms is highly desirable\nKnowledge of Microsoft Windows Server and Active Directory administration\nFamiliarity with Microsoft SQL Server and database administration concepts\nExperience with virtualization technologies such as VMware and Hyper-V\nExposure to Kubernetes, containerized environments, and automation technologies is a plus\nExperience creating or maintaining PowerShell scripts and other automation tools is preferred\nExcellent verbal and written communication skills\nFluent English, both spoken and written\nStrong analytical, troubleshooting, and problem-solving skills with the ability to investigate complex technical issues\nAbility to learn quickly and adapt to changing technologies and customer environments\nStrong organizational skills with the ability to manage multiple priorities simultaneously\nProactive mindset with a strong focus on customer service and issue resolution\nReliable, detail-oriented, and able to work effectively in a collaborative team environment\nEnthusiasm for continuous learning and professional development\nPrevious consulting, technical support, managed services, cloud operations, or systems administration experience preferred\nQualifications\n2+ years of experience in technical support, cloud operations, systems administration, infrastructure support, or a related field preferred\nExperience supporting enterprise applications, cloud-hosted environments, or managed services environments is a plus\nRelevant technical certifications are desirable but not required\nEquivalent combination of education, training, and experience will be considered\n#LI-JI1 #LI-HYBRID\nAbout Epicor\nAt Epicor, we’retruly a team. Join 5,000talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.\nWe’reProactive, Proud, Partners.\nWhatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses-the hardworking companies who make, move, and sell the things the world needs.\nCompetitive Pay & Benefits\nHealth and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.\n\nInternal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.\n\nCareer Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.\n\nEducation Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.\n\nInclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.\n\nWork-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.\n\nGlobal Mobility: Comprehensive support for international relocations and permanent residency processes.\n\nEqual Opportunities and Accommodations Statement\nEpicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that’swho we’reinterested in. If you have interest in this or any role- but your experience doesn’tmatch every qualification of the job description, that’sokay- consider applying regardless.\nWe are an equal-opportunity employer.\nRecruiter:\nAntonio Ibarra Bustillos","description_format":"text","description_chars":6170,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["BI & Dashboard Software"],"lifecycle":[{"event":"open","at":"2026-09-25T20:00:29Z"}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.548,"p_room":0.55,"age_days":21,"expected_fill_days":17,"reasons":["conf:4","velocity","win:tail","comp:junior"],"computed_at":"2026-09-30T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/epicor-software-cloud-r-analyst","json_url":"https://alion.io/job/epicor-software-cloud-r-analyst.json","meta":{"generated_at":"2026-10-01T04:18:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":3601,"day_limit":5000,"remaining_today":1399,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}