{"id":1259635,"url":"https://alion.io/job/epicor-software-customer-operations-manager","title":"Customer Operations Manager","company":{"id":179428,"name":"Epicor","domain":"epicor.com","url":"https://alion.io/company/epicor-software","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United 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application logic, governance, support models, training curriculum, analyzing performance and efficiency, solving highly sensitive or escalated problems, in the quote-to-order areas.\nWhat you'll be doing\nProvide specialist expertise to other members of the team\n\nRecommend, implement, and support continuous improvement within the department to improve employee performance, quality control, productivity, efficiency, and cost reduction\n\nAllocate and prioritize work/project assignments, track, and follow-up to ensure deadlines, or effective performance\n\nInitiate analysis of data from CRM, CPQ, ERP, order management, service, and licensing systems to recommend improvements\n\nPropose reporting improvements, identify, and implements tracking metrics\n\nImprove reporting, data analysis, dashboards, report automation for CRM, CPQ, service, ERP, licensing tools\n\nTake lead role in managing system changes, enhancements, new functionalities, and projects\n\nIdentify, and implement tool and process improvements\n\nWork with leadership teams to achieve strategic goals\n\nCollect and analyze requirements, involve stakeholders in change management, design solutions to fit those requirements, write business requirement specifications, user stories, workflow diagrams, project documents, track, and report status of changes\n\nDevelop test scripts, knowledgebase, trainings, including both prerecorded and live trainings\n\nWork with external partners, product development, and IT on internal CRM, CPQ, licensing system development project as CRM, CPQ, licensing SME, provide business and technical requirement specifications, database descriptions, to migrate legacy CRM, CPQ, licensing tools into new corporate tool (specifically licensing and entitlement tool)\n\nDesigning license control mechanisms with product management and development for new functionalities, versions and products, shepherd existing licensing models and concepts active at current customer base\n\nWhat you'll likely bring\nExcellent communication, interpersonal and presentation skills\n\nExcellent customer service skills\n\nSolid organizational and time management skills\n\nStrong problem-solving skills\n\nExcellent analytical skills\n\nQuick learning of new software to super-user level (office, project, CRM, CPQ, ERP, service, licensing, reporting and analytics)\n\nExercise own judgment in making decisions on-the-fly when encountering situations outside of defined processes or policies\n\nExperiences in CRM (Salesforce), CPQ (Salesforce CPQ, Apttus CPQ), ERP, service management (ITSM, ServiceNow), change management, scripting (MS SQL), project management (JIRA, MS Project), reporting\n\n(Crystal Reports, MS SSRS, MS Power BI) applications, and in application documentation development, workflow, diagram and training delivery, and video editing software preferred\n\nAmple knowledge of the quote-to-cash process\n\nIntermediate to advanced skills in Excel, PowerPoint, Word, Project and Visio (or similar project and workflow tools)\n\nReady to travel occasionally, sometimes unsupervised, to satellite offices to gather business requirements, gather data, perform user surveys, or deliver user training\n\nReady to occasionally act as project lead for special projects or assignments and lead a team of peers\n\nWhat can set you apart\n5+ years applicable experience and demonstrated success/knowledge\n\n3+ years of specialized/industry experience\n\nBachelor’s degree (or equivalent experience)\n\n#LI-CM1 #HYBRID\nAbout Epicor\nAt Epicor, we’retruly a team. Join 5,000talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.\nWe’reProactive, Proud, Partners.\nWhatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses-the hardworking companies who make, move, and sell the things the world needs.\nCompetitive Pay & Benefits\nHealth and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.\n\nInternal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.\n\nCareer Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.\n\nEducation Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.\n\nInclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.\n\nWork-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.\n\nGlobal Mobility: Comprehensive support for international relocations and permanent residency processes.\n\nEqual Opportunities and Accommodations Statement\nEpicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that’swho we’reinterested in. If you have interest in this or any role- but your experience doesn’tmatch every qualification of the job description, that’sokay- consider applying regardless.\nWe are an equal-opportunity employer.\nRecruiter:\nChristi McCall","description_format":"text","description_chars":5974,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["BI & Dashboard Software"],"lifecycle":[{"event":"open","at":"2026-09-25T20:00:29Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.53,"p_room":0.35,"age_days":38,"expected_fill_days":13,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/epicor-software-customer-operations-manager","json_url":"https://alion.io/job/epicor-software-customer-operations-manager.json","meta":{"generated_at":"2026-10-11T02:48:31Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":4498,"day_limit":5000,"remaining_today":502,"minute_limit":60,"resets_at":"2026-10-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179428},"rest":"https://alion.io/mcp/rest/get_company?id=179428"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepicor-software-customer-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepicor-software-customer-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepicor-software-customer-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epicor-software-customer-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepicor-software-customer-operations-manager"}]}