{"id":1259597,"url":"https://alion.io/job/epicor-software-quote-to-cash-analyst","title":"Quote to Cash Analyst","company":{"id":179428,"name":"Epicor","domain":"epicor.com","url":"https://alion.io/company/epicor-software","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":98,"open_postings":14,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Finance","role_family":"Finance","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Monterrey, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":25000,"max_usd":75000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2932},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ServiceNow","optional":false},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-09-23T00:00:00Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-20T15:42:51Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"The Quote to Cash Analyst is responsible for managing the various areas of the quote-to-order workflow, from CRM, CPQ, order management, to licensing and entitlement tools, data administration in the tools, providing user and tool support, responding to internal and external customer inquiries related to the processes, transactions, and data in the quote-to-order workflow.\nWhat you will be doing:\nServe as the primary point of contact for internal billing support by responding to and resolving billing-related tickets within established service level agreements.\nResearch and resolve complex billing discrepancies by analyzing customer accounts, invoices, contracts, payment history, and supporting documentation.\nProcess billing adjustments including credits, rebills, invoice corrections, and other account maintenance activities while ensuring compliance with company policies.\nPerform customer account reconciliations to identify discrepancies, validate balances, and ensure billing accuracy.\nPartner with Collections, Customer Success, Sales, Order Management, Finance, and other cross-functional teams to resolve customer account issues efficiently.\nMaintain accurate documentation of research, resolutions, and billing transactions within ticketing and billing systems.\nIdentify recurring billing issues and recommend process improvements that enhance operational efficiency and customer satisfaction.\nSupport month-end close activities and other operational initiatives by ensuring billing tasks are completed accurately and on time.\nWhat you will likely bring:\nStrong analytical and problem-solving skills with the ability to research, interpret, and resolve complex account issues.\nExcellent customer service and communication skills with the ability to manage internal stakeholders professionally and effectively.\nSolid organizational and time management skills\nAbility to deliver quality results while under time constraints\nAmple knowledge of the quote-to-cash process\nExperience working with CRM and ticketing platforms; Salesforce (SFDC) and ServiceNow experience preferred.\nWorking knowledge of billing operations, invoicing, account reconciliations, credits, rebills, and customer account management\n3+ years of applicable experience and demonstrated success/knowledge\nBachelor’s degree in Business, Finance, Accounting, or related fields (or equivalent experience)\nPreferred experience with Salesforce CPQ, Salesforce Billing, ServiceNow, and Enterprise ERP or billing systems.\nProficiency with Microsoft Excel, including data analysis, reconciliations, and reporting\n#LI-EG1 #LI-HYBRID\nAbout Epicor\nAt Epicor, we’retruly a team. Join 5,000talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.\nWe’reProactive, Proud, Partners.\nWhatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses-the hardworking companies who make, move, and sell the things the world needs.\nCompetitive Pay & Benefits\nHealth and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.\n\nInternal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.\n\nCareer Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.\n\nEducation Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.\n\nInclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.\n\nWork-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.\n\nGlobal Mobility: Comprehensive support for international relocations and permanent residency processes.\n\nEqual Opportunities and Accommodations Statement\nEpicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that’swho we’reinterested in. If you have interest in this or any role- but your experience doesn’tmatch every qualification of the job description, that’sokay- consider applying regardless.\nWe are an equal-opportunity employer.\nRecruiter:\nElizabeth Garcia","description_format":"text","description_chars":4885,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Mexico","iso":"MX","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["BI & Dashboard Software"],"lifecycle":[{"event":"open","at":"2026-09-25T20:00:29Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.536,"p_room":0.45,"age_days":27,"expected_fill_days":14,"reasons":["conf:3","velocity","win:tail"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/epicor-software-quote-to-cash-analyst","json_url":"https://alion.io/job/epicor-software-quote-to-cash-analyst.json","meta":{"generated_at":"2026-10-20T16:23:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18732,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179428},"rest":"https://alion.io/mcp/rest/get_company?id=179428"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepicor-software-quote-to-cash-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepicor-software-quote-to-cash-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepicor-software-quote-to-cash-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epicor-software-quote-to-cash-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepicor-software-quote-to-cash-analyst"}]}