{"id":1662893,"url":"https://alion.io/job/epicor-technical-application-specialist","title":"Technical Application Specialist","company":{"id":179428,"name":"Epicor","domain":"epicor.com","url":"https://alion.io/company/epicor-software","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-08T05:49:30Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United Kingdom"],"countries":["GB"],"hiring_countries":["GB"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":137000,"period":"year","method":"role_country_seniority_unknown","sample_n":336},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"MS SQL","optional":false},{"name":"SQL","optional":false}],"status":"live","first_seen_at":"2026-10-01T00:00:00Z","employer_posted_date":"2026-10-01","last_verified_at":"2026-10-09T01:38:39Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Duties & Responsibilities\nConfer with customers by phone, email, or chat to diagnose technical, application, system, and finance-related issues; troubleshoot, test, and document solutions; and escalate issues when necessary.\nFollow established procedures to troubleshoot client-server software application issues involving Microsoft SQL, web servers, credit card payment terminals, network printers, and Android/iOS devices.\nInvestigate issues involving ERP financial functionality, accounting processes, data flows, and integrations between ERP systems and finance packages such as Sage, Microsoft Dynamics NAV, Microsoft Dynamics GP, and Epicor Kinetic.\nRespond to complex or non-routine issues where standard procedures have not isolated or resolved system or software failures.\nApply technical product knowledge and customer-focused communication to explain issues, recommend solutions, and support effective resolution.\nMaintain current knowledge of software releases, product updates, ERP functionality, finance applications, and related integration changes.\nAssist with system setup, configuration, and the use of programming and integration tools that support product customization, extension, and integration.\nAddress technical concerns raised by Customer Experience, Sales, and other internal departments.\nContribute to knowledge base articles, FAQs, troubleshooting documentation, and continuous improvement of support processes.\nAssist with mentoring and knowledge transfer for other team members.\nKnowledge, Skills & Abilities\nStrong verbal and written communication skills, with the ability to explain technical and finance-related concepts to customers and internal stakeholders.\nStrong problem-solving, analytical, troubleshooting, and issue-resolution skills.\nKnowledge of software applications, ERP fundamentals, accounting or financial business processes, and system integrations.\nAbility to work effectively in a high-volume support environment while managing multiple priorities.\nCustomer-focused approach with the ability to collaborate across technical, customer experience, sales, and other functional teams.\nQualifications\nThree or more years of applicable technical support, application support, or related experience, with demonstrated knowledge and success.\nExperience supporting or troubleshooting at least one finance or accounting package is required.\nExperience with Sage, Microsoft Dynamics NAV, Microsoft Dynamics GP, Epicor Kinetic, or a comparable finance application is preferred.\nERP knowledge or experience is preferred.\nSaaS, e-commerce, client-server application, SQL, or systems integration experience is preferred.\nRelevant industry knowledge or experience.\nAbout Epicor\nAt Epicor, we’retruly a team. Join 5,000talented professionals in creating a world of better business through data, AI, and cognitive ERP. We help businesses stay future-ready by connecting people, processes, and technology. From software engineers who command the latest AI technology to business development reps who help us seize new opportunities, the work we do matters. Together, Epicor employees are creating a more resilient global supply chain.\nWe’reProactive, Proud, Partners.\nWhatever your career journey, we’ll help you find the right path. Through our training courses, mentorship, and continuous support, you’ll get everything you need to thrive. At Epicor, your success is our success. And that success really matters, because we’re the essential partners for the world’s most essential businesses-the hardworking companies who make, move, and sell the things the world needs.\nCompetitive Pay & Benefits\nHealth and Wellness: Comprehensive health and wellness benefits designed to support your overall well-being.\n\nInternal Mobility: Opportunities for mentorship, continuing education, and focused career goal setting, with 25% of positions filled internally.\n\nCareer Development: Free LinkedIn Learning licenses for everyone, along with our Mentoring Program to boost your personal development.\n\nEducation Support: Geographically specific programs to balance the cost of education with the benefits of continued learning and personal development.\n\nInclusive Workplace: Collaborate with a diverse team in an inclusive, global workplace that fosters innovation and celebrates partnership.\n\nWork-Life Balance: Policies built on mutual trust and support, encouraging time off to rest, recharge, and reconnect.\n\nGlobal Mobility: Comprehensive support for international relocations and permanent residency processes.\n\nEqual Opportunities and Accommodations Statement\nEpicor is committed to creating a workplace and global community where inclusion is valued; where you bring the whole and real you-that’swho we’reinterested in. If you have interest in this or any role- but your experience doesn’tmatch every qualification of the job description, that’sokay- consider applying regardless.\nWe are an equal-opportunity employer.\nRecruiter:\nAfsha Sikka, Nadia Niazi","description_format":"text","description_chars":4985,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["ERP & Business Management Software","Manufacturing & Industrial Software"],"lifecycle":[{"event":"open","at":"2026-10-02T04:39:26Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.884,"p_room":0.945,"age_days":7,"expected_fill_days":13,"reasons":["conf:5","velocity","win:mid"],"computed_at":"2026-10-08T05:49:30Z"},"pay":null,"html_url":"https://alion.io/job/epicor-technical-application-specialist","json_url":"https://alion.io/job/epicor-technical-application-specialist.json","meta":{"generated_at":"2026-10-09T02:31:12Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":537,"day_limit":5000,"remaining_today":4463,"minute_limit":60,"resets_at":"2026-10-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":179428},"rest":"https://alion.io/mcp/rest/get_company?id=179428"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepicor-technical-application-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepicor-technical-application-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepicor-technical-application-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epicor-technical-application-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepicor-technical-application-specialist"}]}