{"id":2168814,"url":"https://alion.io/job/epignosis-customer-support-engineer","title":"Customer Support Engineer","company":{"id":55614,"name":"Epignosis","domain":"epignosishq.com","url":"https://alion.io/company/epignosis","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":null},"role":"HR","role_family":"HR","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"JavaScript","optional":false}],"status":"live","first_seen_at":"2026-10-09T11:10:15Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T03:41:21Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Epignosis our mission is simple yet bold: To make learning technologies accessible to every business, regardless of geography, sector, or company size. And we've been doing just that for more than two decades, empowering millions of people to grow, learn, and thrive through technology that's both powerful and affordable.\nWe're rapidly becoming one of Greece's largest SaaS companies, serving 12,000+ companies and 22+ million learners worldwide with solutions like TalentLMS (an award-winning cloud LMS built for simplicity), eFront (an enterprise LMS), TalentCards (a mobile app for deskless training), and TalentHR (a lightweight HRIS for people operations).\nOur success is built on a team that believes that work should matter - not only to you, but to the world around you. We're looking for people who light up when solving hard problems, who care deeply about their craft, and who want to build something that genuinely helps people grow.\nThat’s where you come in! We’re looking for a Customer Support Engineer to join our Customer Support team to provide enterprise level technical support to our customers via web, email, chat and other support channels.\nResponsibilities\nAs a Customer Support Engineer, you will:\nTake ownership of customer issues and see problems through to resolution.\nResearch, diagnose, troubleshoot and identify solutions to resolve customer issues.\nFollow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.\nProvide prompt and accurate feedback to customers.\nEnsure proper recording and closure of all issues.\nPrepare accurate and timely reports.\nDocument knowledge in the form of knowledge base tech notes and articles.\nRequirements\nTo be successful in this role as a Customer Support Engineer, you should have:\n You have a good grasp of HTML, CSS and JavaScript- bonus points if you have knowledge of working with APIs.\n You have proven experience in enterprise tech support.\n You are fluent in English.\n Your background is in Information Technology, Computer Science or equivalent.\n You're a born problem solver, and helping customers gives you joy.\n Benefits\nWe've built a workplace where people can do the best work of their careers. Here's how we support that:\nCompetitive salary and bonuses. Strong base pay plus performance rewards at personal, team, and company levels.\nStock options for everyone. Build software that empowers millions of learners worldwide, and own a piece of what you're creating. All team members can become shareholders, and these options have already changed lives.\nYour health is covered in more ways than one. Private health coverage for every team member, access to a nutritionist, and our in-house blood bank - all part of our health and wellness support.\nComprehensive family support. We’re proud of our progressive family policy, one of the most generous in Greece.\nDaily meals and food allowance. Breakfast and catered lunch at our offices, plus a monthly meal allowance you control.\nCommute covered. OASA transport card or parking space near the office, whichever works for your commute.\nHybrid work. Work from home and from our modern office in the heart of Athens.\nLearning budget for your growth. Coaching sessions, conferences, university degrees, creative pursuits - we fund it. Continuous learning is our mission and that includes you.\n Part of the Starttech Ventures ecosystem. Access to learning and collaboration across a portfolio of SaaS companies, with resources that support long-term growth.\nReady to grow your career while helping millions of people learn? 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