{"id":4023418,"url":"https://alion.io/job/epikast-customer-success-manager","title":"Customer Success Manager","company":{"id":3822946,"name":"EPIKAST","domain":"epikast.com","url":"https://alion.io/company/epikast","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":3,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Athens, Greece"],"countries":["GR"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Machine Learning","optional":false}],"status":"live","first_seen_at":"2026-11-10T16:05:22Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T16:05:22Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Epikast, our mission is to redefine how biopharmaceutical companies engage with their most important stakeholders: patients, caregivers, and physicians.\nWe are an American company that partners with pharmaceutical companies based in the US, in order to inform physicians of the latest scientific trends and help patients appropriately manage their disease. The AI and Machine Learning we develop, enables us to offer best-in-class virtual services.\nAs our client portfolio grows, we are looking for a Customer Success Managerto help turn new partnerships into successful delivery and shape how our Customer Success function operates as we scale.\nThe role\nWorking closely with the VP of Customer Success, you will own the planning and execution of client onboarding and delivery projects, coordinate work across internal teams, and help build the processes that support consistent, high-quality execution.\nThis is a hands-on role for someone who combines strong project management with sound judgment and relationship-building skills. You will be comfortable bringing structure to evolving situations, driving work forward across teams, and engaging confidently with clients. You will lead specific project workstreams and client project updates, working in partnership with the VP of Customer Success, on overall account strategy.\nKey responsibilities\nLead client onboarding and project delivery\nTranslate agreed client commitments into clear delivery plans, with defined milestones, responsibilities, dependencies and measures of success.\nCoordinate onboarding and ongoing client projects across Operations, IT/Engineering, HR, Business Development and other relevant teams, ensuring readiness for launch and effective handovers.\nDrive progress against plans, manage dependencies and hold teams accountable for agreed actions and timelines.\nAnticipate bottlenecks and resolve delivery issues with the relevant teams, escalating to the VP of Customer Success when decisions or additional support are needed.\nMaintain a clear view of project status, risks and outstanding decisions across client projects, keeping internal stakeholders and clients informed.\nHelp build a scalable Customer Success function\nWork with the VP of Customer Success to develop and improve practical processes for onboarding, account management, reporting, client reviews and issue resolution.\nCreate reusable tools, templates and documentation that improve consistency and make it easier to manage a growing client portfolio.\nEstablish clear handovers and ways of working across teams so that client commitments have accountable owners and timely follow-through. Identify recurring delivery challenges and use lessons from individual projects to improve these processes.\nContribute to client relationships and demonstrate value\nPrepare clear client presentations and review materials that communicate progress, performance and recommended next steps.\nPrepare and lead client project updates and specific workstream discussions, ensuring clear communication, agreed next steps and follow-through.\nWork with internal teams to monitor performance against agreed KPIs, interpret results and recommend actions to improve delivery and client value.\nDevelop a strong understanding of Epikast’s services and clients’ objectives to support relevant, well-informed communication.\nContribute to internal presentations and leadership updates on client progress and delivery.\nWhat we are looking for\nAt least 5 years of experience in management consulting, client services, or a commercial role within the pharmaceutical industry.\nA track record of managing projects involving multiple teams, competing priorities and external stakeholders.\nStrong organisational skills, attention to detail and the ability to translate broad objectives into practical plans.\nInitiative and ownership: you identify what needs to happen, bring the right people together and follow through, exercising sound judgment on when to seek guidance or escalate.\nExperience creating or improving processes, with a practical approach suited to a growing business.\nClear, confident communication, with the ability to lead project discussions, manage delivery expectations and handle challenges professionally.\nConfidence working with performance data and translating findings into clear recommendations, reports and presentations.\nA collaborative approach and comfort with ambiguity, changing priorities and taking on a varied role in a growing team.\nWe celebrate unconventional ideas and approaches, a patient-centric mindset, and a culture of excellence and continuous improvement. If that sounds like something you’d like to be a part of, please consider joining our team!","description_format":"text","description_chars":4712,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Healthcare & Life Sciences Consulting"],"lifecycle":[{"event":"open","at":"2026-11-10T16:05:22Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":25,"reasons":["conf:2","win:early"],"computed_at":"2026-11-10T18:18:35Z"},"pay":null,"html_url":"https://alion.io/job/epikast-customer-success-manager","json_url":"https://alion.io/job/epikast-customer-success-manager.json","meta":{"generated_at":"2026-11-10T18:18:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8041,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3822946},"rest":"https://alion.io/mcp/rest/get_company?id=3822946"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepikast-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepikast-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepikast-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epikast-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepikast-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4023418}},{"tool":"search_jobs","arguments":{"company":"epikast.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4023418},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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