{"id":3241848,"url":"https://alion.io/job/epiq-associate-client-services-manager","title":"Associate Client Services Manager","company":{"id":4815,"name":"Epiq","domain":"epiqglobal.com","url":"https://alion.io/company/epiq","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":16,"ghost_share":0,"stale_share":0.625,"repost_share":0.063,"time_to_fill_p50_days":18,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Overland Park, United States","New York, United States","Chicago, United States","Seattle, United States","Tampa, United States","Atlanta, United States","Washington, United States","Phoenix, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":36000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":289},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-26T01:53:43Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values-driven community where integrity guides decisions, relentless service sets the bar, and wethrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.\nJob Description:\nAssociate Client Services Manager\nJob Description Details:\nThe Associate Client Services Manager functions as a key operational leader supporting the Client Services Manager in the successful management of an assigned client relationship. This role leads a client-dedicated sub-team of Project Managers and Technical Analysts and works closely with the Client Services Manager and Senior Project Manager to coordinate project execution, maintain service quality, and support client satisfaction. Successful candidates must have strong team leadership, project management, and electronic discovery experience, with the ability to manage multiple priorities, coordinate cross-functional resources, and deliver consistently high-quality service in a fast-paced environment.\nPrincipal Job Responsibilities:\nLead, coach, develop, and manage a client-dedicated sub-team of Project Managers and Technical Analysts.\nReport to and partner closely with the Client Services Manager to execute the account strategy, operating model, service standards, and client priorities.\nCollaborate with the Senior Project Manager to coordinate project assignments, resource capacity, schedules, dependencies, risks, and delivery requirements across the client portfolio.\nProvide day-to-day operational oversight of assigned matters and ensure the sub-team delivers work accurately, efficiently, and in accordance with client expectations and established procedures.\nServe as a consistent point of coordination for the client-dedicated team, internal operational groups, and other stakeholders involved in project delivery.\nSupport the Client Services Manager in maintaining strong relationships with client contacts through proactive communication, dependable follow-through, and timely status reporting.\nMonitor project health, workloads, deadlines, deliverables, and service levels; identify risks early and coordinate corrective action with the Client Services Manager and Senior Project Manager.\nEscalate client concerns, delivery risks, resource constraints, and complex technical or operational issues promptly, with clear context and recommended next steps.\nEnsure client and project requirements are understood, documented, communicated, and executed with a high degree of quality and accuracy.\nCoordinate work across operational and technical departments to resolve issues, improve workflows, and enhance service quality for the assigned client.\nEstablish clear performance expectations, provide regular feedback, and promote accountability, collaboration, and professional development within the client-dedicated sub-team.\nSupport onboarding and training for Project Managers and Technical Analysts, including client-specific procedures, tools, workflows, and communication standards.\nDevelop and maintain subject matter expertise in the assigned client's environment, including client-specific tools, software, protocols, preferences, and business requirements.\nParticipate in project planning, process-improvement initiatives, quality reviews, and the preparation of regular status updates for internal and client stakeholders.\nAssist with client business reviews by helping coordinate agendas, performance data, meeting materials, action items, and follow-up activities.\nSupport project financial management by monitoring scope, effort, budget considerations, and other financial indicators, and by providing timely information to the Client Services Manager.\nAct as an escalation point for the assigned client relationship and provide coverage for the Client Services Manager or Senior Project Manager when appropriate.\nDemonstrate professional leadership and sound judgment while balancing client needs, team capacity, quality standards, and business objectives.\nQualifications & Characteristics:\nStrong understanding of eDiscovery and litigation support, typically developed through at least 3-5 years of relevant experience with a law firm, corporate legal department, or eDiscovery service provider.\nDemonstrated experience leading, mentoring, or supervising project management or technical service professionals.\nProven ability to manage multiple simultaneous projects, competing deadlines, and changing client priorities.\nStrong collaboration skills and the ability to work effectively within a shared leadership model involving the Client Services Manager and Senior Project Manager.\nExcellent oral and written communication skills, including the ability to communicate clearly with clients, team members, technical resources, and senior stakeholders.\nStrong critical-thinking, organizational, and problem-solving skills, with the ability to gather relevant information, assess risk, and coordinate timely resolution.\nClient relationship skills, including the ability to manage expectations, recognize client needs, and align team execution with client requirements.\nAbility to establish accountability, provide constructive feedback, support employee development, and foster a collaborative, service-oriented team culture.\nWorking knowledge of the Electronic Discovery Reference Model, database design and management, data processing, productions, and legal document review workflows.\nSound judgment and composure when managing escalations, delivery risks, resource constraints, and sensitive client matters.\nEducation & Certifications:\nBachelor's (BA or BS) degree or equivalent relevant professional experience.\nA graduate degree, such as a Juris Doctor (JD) or Master of Business Administration (MBA), is a plus.\nRelevant eDiscovery or project management certifications are preferred.\nRelativity certifications are preferred.\nThe Compensation range for this role is $115,,000 -$130,000 USD annually and may be eligible for an annual bonus.\n#1100 Epiq eDiscovery Solutions, Inc.\nYour specific salary will be determined based on several factors:\nLocation-based market rate for the role\n\nYour abilities in relation to the job specification\n\nPerformance during screening and interview\n\nPay parity with the wider team in the considered location\n\nFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.\nClick here to learn about Epiq's Benefits.\nEpiq Leadership Compass\nBuilds Talented Teams\nBuilds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.\nFocus on employee engagement\n\nBuild a strong talent pipeline\n\nFosters Relationships & Collaboration\nBuilds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.\nBuild trust-based partnerships\n\nNurture long-term relationships\n\nRemove collaboration barriers\n\nCelebrate cross-team success\n\nEngages & Influences\nInspires action and alignment through clear communication, purposeful influence, and a compelling vision.\nUse storytelling to build buy-in\n\nAlign communication with organizational goals\n\nGuild alignment through strong engagement\n\nMaximizes Performance\nSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.\nUse data to identify improvement opportunities\n\nMake informed decisions\n\nAlign team goals with boarder strategy\n\nEmpower teams to manage their own goals\n\nTranslate vision into clear priorities\n\nPrepare for disruptions with strong change management\n\nAchieves Operational Success\nDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.\nImprove workflows for team efficiency\n\nUse clear documentation and expectations\n\nResolve issues quickly using data and feedback\n\nIt is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.","description_format":"text","description_chars":9394,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services","Legal Software"],"lifecycle":[{"event":"open","at":"2026-10-25T16:41:32Z"}],"visa":[],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.62,"p_room":1,"age_days":3,"expected_fill_days":18,"reasons":["conf:4","stale_co","velocity","win:early","comp:junior"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/epiq-associate-client-services-manager","json_url":"https://alion.io/job/epiq-associate-client-services-manager.json","meta":{"generated_at":"2026-10-26T17:42:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23737,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4815},"rest":"https://alion.io/mcp/rest/get_company?id=4815"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepiq-associate-client-services-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepiq-associate-client-services-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepiq-associate-client-services-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epiq-associate-client-services-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepiq-associate-client-services-manager"}]}