{"id":1204084,"url":"https://alion.io/job/epiq-bilingual-contact-center-agent-4","title":"Bilingual Contact Center Agent","company":{"id":4815,"name":"Epiq","domain":"epiqglobal.com","url":"https://alion.io/company/epiq","size_band":"5000+","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"part_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Baltimore, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":85000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":138},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T22:44:17Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T22:44:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values-driven community where integrity guides decisions, relentless service sets the bar, and wethrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.\nJob Description:\nJob Summary\nThe Bilingual Contact Center Agent provides customer service and support in multiple languages, ensuring high-quality customer interactions and satisfaction. This role involves handling customer inquiries, problem resolution, and maintaining professional etiquette.\nEssential Job Responsibilities\nProvide customer service and support in multiple languages.\n\nHandle customer inquiries and ensure customer satisfaction.\n\nResolve customer issues and provide accurate information.\n\nMaintain professional etiquette and effective communication.\n\nCollaborate with team members to ensure efficient operations.\n\nQualifications & Requirements\nEducation:\nHigh school diploma or equivalent required; bachelor's degree preferred.\n\nExperience:\nMinimum of 2 years in customer service or a related field.\n\nSkills:\nCommunication\n\nContact Center Services\n\nCustomer Inquiries\n\nCustomer Satisfaction\n\nCustomer Service\n\nDetail-Oriented\n\nListening Effectively\n\nMultilingual Communications\n\nProfessional Etiquette\n\nWritten Communication\n\nCertifications:\nRequired: None\n\nPreferred: Telecommunications Management Professional (TMP)\n\nPhysical Requirements:\nAbility to work in an office environment and perform tasks that may require sitting, standing, and using office equipment.\n\nYour specific salary will be determined based on several factors:\nLocation-based market rate for the role\n\nYour abilities in relation to the job specification\n\nPerformance during screening and interview\n\nPay parity with the wider team in the considered location\n\nFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.\nClick here to learn about Epiq's Benefits.\nEpiq Leadership Compass\nFosters Relationships & Collaboration\nBuilds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.\nBuild trust-based partnerships\n\nNurture long-term relationships\n\nRemove collaboration barriers\n\nCelebrate cross-team success\n\nEngages & Influences\nInspires action and alignment through clear communication, purposeful influence, and a compelling vision.\nUse storytelling to build buy-in\n\nAlign communication with organizational goals\n\nGuild alignment through strong engagement\n\nMaximizes Performance\nSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.\nUse data to identify improvement opportunities\n\nMake informed decisions\n\nAlign team goals with boarder strategy\n\nEmpower teams to manage their own goals\n\nTranslate vision into clear priorities\n\nPrepare for disruptions with strong change management\n\nAchieves Operational Success\nDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.\nImprove workflows for team efficiency\n\nUse clear documentation and expectations\n\nResolve issues quickly using data and feedback\n\nIt is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.","description_format":"text","description_chars":4672,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Legal Services"],"lifecycle":[{"event":"open","at":"2026-09-24T22:44:17Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":13,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-09-25T00:27:23Z"},"pay":null,"html_url":"https://alion.io/job/epiq-bilingual-contact-center-agent-4","json_url":"https://alion.io/job/epiq-bilingual-contact-center-agent-4.json","meta":{"generated_at":"2026-09-25T00:27:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":434,"day_limit":5000,"remaining_today":4566,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}