{"id":3241851,"url":"https://alion.io/job/epiq-client-services-project-manager-contractor-australia","title":"Client Services Project Manager - Contractor (Australia)","company":{"id":4815,"name":"Epiq","domain":"epiqglobal.com","url":"https://alion.io/company/epiq","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":18,"ghost_share":0,"stale_share":0.5,"repost_share":0.111,"time_to_fill_p50_days":19,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Australia"],"countries":["AU"],"hiring_countries":["AU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":72000,"max_usd":128000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T00:00:00Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-30T02:31:28Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values-driven community where integrity guides decisions, relentless service sets the bar, and wethrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.\nJob Description:\nJob Summary:\nWe are seeking an experienced Client Services Project Manager (six-month contractor) to support a growing portfolio of Australian matters including regulatory, investigation, litigation, and eDiscovery engagements. This role will be exclusively focused on Australian clients and projects, serving as the primary operational lead responsible for project delivery, client communication, and coordination across internal technical and operational teams.\nA successful candidate will:\nDeliver Australian client projects on time and within budget.\nMaintain high client satisfaction and retention.\nSuccessfully manage multiple concurrent matters with minimal escalation.\nDrive operational excellence and strong performance.\nBuild trusted relationships with key Australian clients and stakeholders.\nEssential Job Responsibilities\nClient Relationship Management\nServe as the primary day-to-day contact for assigned Australian clients and matters.\nBuild strong, trusted relationships with law firms, corporate legal teams, government agencies, and consulting partners.\nLead project kickoff meetings and provide ongoing client communications throughout the project lifecycle.\nProactively manage client expectations, risks, escalations, and changing requirements.\nProject Delivery\nManage multiple concurrent Australian projects, including investigations, regulatory reviews, litigation, arbitration, and data management engagements.\nCoordinate workflows across processing, hosting, review, productions, analytics, and technology teams.\nDevelop and maintain project plans, timelines, status reports, and risk registers.\nMonitor project progress and ensure adherence to agreed service levels and deadlines.\nDrive successful completion of project milestones and deliverables.\neDiscovery & Data Management\nWork closely with technical teams on data collections, processing, hosting, review workflows, productions, and project closeout activities.\nUnderstand eDiscovery best practices and assist clients with workflow recommendations.\nReview project specifications and ensure deliverables meet client requirements.\nAssist clients with platform usage, reporting, and workflow optimization.\nStakeholder Coordination\nWork closely with Operations, Review Management, Technical Services, and Account Management teams.\nParticipate in client service reviews and post-project lessons learned sessions.\nSupport weekend and after-hours coverage requirements when necessary for critical Australian matters.\nRisk & Escalation Management\nIdentify project risks early and implement mitigation plans.\nEscalate issues appropriately while driving ownership toward resolution.\nMaintain high standards of quality control and client satisfaction.\nRequired Qualifications & Characteristics\n5+ years of project management, client services, legal technology, eDiscovery, litigation support, or professional services experience.\nDemonstrated experience managing complex client-facing projects.\nStrong stakeholder management and communication skills.\nAbility to manage multiple priorities in a fast-paced environment.\nExperience working with legal, regulatory, investigation, or government-related matters.\nExcellent written and verbal communication skills.\nKnowledge of eDiscovery workflows and industry best practices and working across global teams\nExperience with platforms such as Relativity, RelativityOne, Nuix, or similar technologies.\nPreferred Qualification - Experience supporting Australian regulatory, investigation or public enquiry matters.\nEpiq Leadership Compass\nBuilds Talented Teams\nBuilds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.\nFocus on employee engagement\n\nBuild a strong talent pipeline\n\nFosters Relationships & Collaboration\nBuilds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.\nBuild trust-based partnerships\n\nNurture long-term relationships\n\nRemove collaboration barriers\n\nCelebrate cross-team success\n\nEngages & Influences\nInspires action and alignment through clear communication, purposeful influence, and a compelling vision.\nUse storytelling to build buy-in\n\nAlign communication with organizational goals\n\nGuild alignment through strong engagement\n\nMaximizes Performance\nSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.\nUse data to identify improvement opportunities\n\nMake informed decisions\n\nAlign team goals with boarder strategy\n\nEmpower teams to manage their own goals\n\nTranslate vision into clear priorities\n\nPrepare for disruptions with strong change management\n\nAchieves Operational Success\nDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.\nImprove workflows for team efficiency\n\nUse clear documentation and expectations\n\nResolve issues quickly using data and feedback\n\nIt is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. 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