{"id":3427490,"url":"https://alion.io/job/epiq-client-services-senior-project-manager-3","title":"Client Services Senior Project Manager","company":{"id":4815,"name":"Epiq","domain":"epiqglobal.com","url":"https://alion.io/company/epiq","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":92,"open_postings":16,"ghost_share":0,"stale_share":0.5,"repost_share":0.063,"time_to_fill_p50_days":20,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Atlanta, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":120000,"max":135000,"currency":"USD","period":"year","gross":null,"usd_annual":135000},"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-28T23:03:16Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-10-30T20:34:50Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values-driven community where integrity guides decisions, relentless service sets the bar, and wethrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.\n Job Description:\nJob Summary:\nThe Senior Client Services Project Manager (SPM) leads high-impact, client-facing projects and oversees strategic client relationships. This role is responsible for managing complex project portfolios, mentoring project teams, and driving operational and process excellence. The Senior PM requires advanced leadership, cross-functional collaboration, and deep expertise in legal operations and project delivery.\nEssential Job Responsibilities\nProject Leadership & Execution:\nLead the full project lifecycle-from strategic planning through delivery-ensuring alignment with client objectives, internal standards, and resource optimization.\nTranslate complex client and court requirements into scalable project plans, applying advanced problem-solving to deliver sustainable outcomes.\nClient Relationship Management:\nOwn the service delivery relationship for strategic client accounts, ensuring proactive communication, issue resolution, and sustained satisfaction.\nRepresent Client Services in high-level consultative discussions with clients and internal stakeholders to influence decisions and align on evolving needs.\nTeam Leadership & Mentorship:\nProvide direct supervision, coaching, performance management, and professional development for assigned Project Managers and team members.\nConduct performance evaluations, provide ongoing feedback, and address employee performance concerns in accordance with company policies.\nChampion collaboration across departments such as data, legal, analytics, and operations to ensure seamless execution and integrated service delivery.\nParticipate in enterprise-wide strategic initiatives and contribute to the development of global best practices.\nProcess Improvement:\nOversee quality assurance outcomes and departmental processes to ensure accuracy, SLA compliance, and stakeholder satisfaction.\nLead root cause analysis and enterprise-level process improvement initiatives, contributing to the evolution of best practices and SOPs.\nFinancial Oversight:\nDrive project forecasting, financial stewardship, and resource planning to ensure operational efficiency and fiscal accountability.\nOversee data workflows, reporting, and billing accuracy while leveraging tools and technologies to promote innovation and adaptability.\nQualifications & Characteristics\nRequired Qualifications\n7+ years of project management experience.\no For External Candidates - At least 3+ years of legal admin, paralegal, compliance, settlement experience preferred.\nBachelor’s or advanced degree in Legal Studies, Business Administration, or a related field (or equivalent experience) preferred.\nProven success leading complex, multi-stakeholder projects and managing strategic client relationships.\nProficiency in Microsoft Office and project management platforms.\nExperience mentoring and developing project teams.\nExpertise in data workflows, document review processes, and legal technology \nThe Compensation range for this role is $120,000.00 to $135,000.00 USD annually and may be eligible for an annual bonus.\n#1100 Epiq eDiscovery Solutions, Inc.\nYour specific salary will be determined based on several factors:\nLocation-based market rate for the role\n\nYour abilities in relation to the job specification\n\nPerformance during screening and interview\n\nPay parity with the wider team in the considered location\n\nFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.\nClick here to learn about Epiq's Benefits.\nEpiq Leadership Compass\nBuilds Talented Teams\nBuilds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.\nFocus on employee engagement\n\nBuild a strong talent pipeline\n\nFosters Relationships & Collaboration\nBuilds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.\nBuild trust-based partnerships\n\nNurture long-term relationships\n\nRemove collaboration barriers\n\nCelebrate cross-team success\n\nEngages & Influences\nInspires action and alignment through clear communication, purposeful influence, and a compelling vision.\nUse storytelling to build buy-in\n\nAlign communication with organizational goals\n\nGuild alignment through strong engagement\n\nMaximizes Performance\nSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.\nUse data to identify improvement opportunities\n\nMake informed decisions\n\nAlign team goals with boarder strategy\n\nEmpower teams to manage their own goals\n\nTranslate vision into clear priorities\n\nPrepare for disruptions with strong change management\n\nAchieves Operational Success\nDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.\nImprove workflows for team efficiency\n\nUse clear documentation and expectations\n\nResolve issues quickly using data and feedback\n\nIt is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. 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