{"id":3315643,"url":"https://alion.io/job/epiq-customer-enablement-specialist","title":"Customer Enablement Specialist","company":{"id":4815,"name":"Epiq","domain":"epiqglobal.com","url":"https://alion.io/company/epiq","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":19,"ghost_share":0,"stale_share":0.526,"repost_share":0.105,"time_to_fill_p50_days":19,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":140000,"max":175000,"currency":"USD","period":"year","gross":null,"usd_annual":175000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-26T00:00:00Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-11-05T01:45:51Z","board_verified":true,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values-driven community where integrity guides decisions, relentless service sets the bar, and wethrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.\nJob Description:\nAbout Epiq AI Labs\nEpiq AI Labs, established by Epiq in 2025, brings together builders, researchers, academics, legal professionals, and industry leaders to advance AI for complex legal and corporate challenges. Its work includes foundational AI research, large-scale data analysis, collaborative development of practical solutions, and AI education. Alongside research, the Labs leads the development of Epiq’s flagship AI platform-the foundation for AI-powered workflows across litigation, compliance, antitrust, and other complex legal and corporate matters.\nAbout the Role\nAs our Customer Enablement Specialist, you’ll make sure everyone who explains or uses our platform can do it well. You’ll create training, documentation, messaging, and demo scripts for Epiq Global teams and our clients, keep them current with every release, and build AI agents and automations that take routine work off the team.\nYou’ll split your time between building AI tools and teaching people to use the platform well. You’ll work closely with our Legal Engineers, Customer Success Managers, Product, and Epiq Global teams. You won’t own client accounts; your work makes everyone who does faster. You don’t need to be a lawyer. You’ll work from our New York office and serve clients in every region, including EMEA and APAC.\nWhat You’ll Do\nTraining Curricula: Build training curricula, materials, and documentation for Epiq Global teams and clients.\nRelease Readiness: Prepare Epiq Global teams and clients for each release, so everyone knows what’s changing and how to use it.\nInternal Sales Training: Lead internal sales training with our Customer Success Managers, and update it as the platform changes.\nMessaging and Positioning: Maintain messaging, positioning, and demo scripts so Epiq Global teams explain the platform clearly and consistently.\nClient Materials: Create materials clients’ lawyers can use after go-live, working with Customer Success Managers.\nAI Agents and Automation: Build AI agents and automations for the team’s routine work, and connect the tools the team uses so they work together.\nPower Users: Identify power users at each client and give them what they need to teach their colleagues.\nScaled Onboarding: Build materials that move more onboarding into the product as the client base grows.\nMeasurement: Track whether training works, and use the results to improve it.\nWhat You Bring\n4+ years in enablement, solutions, or technical training roles, ideally in B2B SaaS.\nHands-on experience building AI agents or automations that other people rely on.\nDaily use of AI in your own work, with things you’ve built that you can walk through in interviews.\nA record of turning complex workflows and expert knowledge into training people actually use.\nClear writing and presenting for both legal and non-legal audiences.\nStrong organization across many assets and releases.\nNice to Have\nLegal-tech or eDiscovery experience.\nExperience with scripting or APIs.\nExperience building certification or onboarding programs.\nWhat Success Looks Like\nEpiq Global teams and clients get up to speed quickly on each release.\nEvery release has training ready before it reaches clients.\nAgents and automations you build take routine work off the team.\n#LI-KS1 #1100 Epiq eDiscovery Solutions, Inc.\nThe Compensation range for this role is $140,000 - $175,000 USD annually and may be eligible for an annual bonus.\nIn compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.\nMust be authorized to work in the United States for any employer.\nYour specific salary will be determined based on several factors:\nLocation-based market rate for the role\n\nYour abilities in relation to the job specification\n\nPerformance during screening and interview\n\nPay parity with the wider team in the considered location\n\nFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.\nClick here to learn about Epiq's Benefits.\nEpiq Leadership Compass\nFosters Relationships & Collaboration\nBuilds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.\nBuild trust-based partnerships\n\nNurture long-term relationships\n\nRemove collaboration barriers\n\nCelebrate cross-team success\n\nEngages & Influences\nInspires action and alignment through clear communication, purposeful influence, and a compelling vision.\nUse storytelling to build buy-in\n\nAlign communication with organizational goals\n\nGuild alignment through strong engagement\n\nMaximizes Performance\nSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.\nUse data to identify improvement opportunities\n\nMake informed decisions\n\nAlign team goals with boarder strategy\n\nEmpower teams to manage their own goals\n\nTranslate vision into clear priorities\n\nPrepare for disruptions with strong change management\n\nAchieves Operational Success\nDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.\nImprove workflows for team efficiency\n\nUse clear documentation and expectations\n\nResolve issues quickly using data and feedback\n\nIt is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. 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