{"id":1119292,"url":"https://alion.io/job/epiq-ediscovery-client-services-manager","title":"eDiscovery Client Services Manager","company":{"id":4815,"name":"Epiq","domain":"epiqglobal.com","url":"https://alion.io/company/epiq","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":43,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States","Chicago, United States","Beaverton, United States","Seattle, United States","Kansas City, United States","Tampa, United States","Atlanta, United States","Washington, United States","Phoenix, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":130000,"max":145000,"currency":"USD","period":"year","gross":null,"usd_annual":145000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-07-01T00:00:00Z","employer_posted_date":"2026-07-01","last_verified_at":"2026-09-27T00:13:06Z","board_verified":true,"closed_at":null,"days_open":88,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":88},"description":"At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values-driven community where integrity guides decisions, relentless service sets the bar, and wethrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.\nJob Description:\nJob Description Details:\nThe Client Services Manager functions as a key leader in successfully managing the Client Services team and assigned client relationships through effective project management coordination and execution. Successful candidates must have the team leadership and professional background in the electronic discovery industry to successfully manage multiple projects, coordinate efforts from various resources, and ensure consistently superior service for client relationships in a fast-paced environment.\nPrincipal Job Responsibilities:\nResponsible for the hiring, training, development, and management of the assigned Client Services Team\nAccountable for the overall success of the Client Services team and customer satisfaction\nServes as the primary liaison with key client representatives and owns the service delivery relationship for assigned projects\nServes as the internal and external point of contact for projects and issue resolution across company functions\nDrive overall client satisfaction through effective coordination and communication of client deliverables\nPartnership with clients to establish best practices to meet specific needs and addresses prioritization issues that may arise\nAdvise and execute on complex issue resolution through internal remediation processes to drive client satisfaction \nParticipates in the planning and execution of project initiatives, drive process-improvement, and coordination of continual status updates on project objectives\nEnsures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners\nManages and reports to clients on project budget, revenue forecasting, and financial status\nDemonstrates leadership to both clients and internal partner to deliver project objectives professionally and with superior quality\nWork with Operational departments to customize and continually enhance service quality\nIn partnership with internal stakeholders, participate in the coordination, agenda, execution, and action items stemming from cadenced client business reviews\nDevelopment of subject matter expertise relating to client-specific tools and software\nDevelop and maintain client relationships with key client contacts and act as an escalation point for client concerns and partnership on client initiatives.\nDesired Qualifications and Skills:\nA deep understanding of eDiscovery and litigation support which is typically the result of at least 5-7 years in relevant positions with law firms, corporate legal departments, or eDiscovery service providers\nProven leadership and staff development skills which help to motivate personnel and provide professional growth allowing them to assume additional responsibilities\nDemonstrated success in the management of multiple simultaneous projects.\nOral and written communication skills to effectively provide confident leadership\nStrong critical thinking skills with the ability to efficiently gather and process information required for problem solving and resolution in response to client inquiries, deadlines, and project management\nPrevious client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt company capabilities to consistently meet client requirements.\nA solid understanding of the Electronic Discovery Reference Model, database design and management, data processing activities, and legal document review requirements.\nEducation & Certifications:\nBachelor's (BA) Degree\nA graduate degree such as a Juris Doctorate (JD) degree or Masters of Business Administration (MBA) a plus\nRelevant eDiscovery or Project Management certifications preferred\nRelativity Certified Administrators strongly preferred\nWork Conditions: Able and willing to work for extended periods of time including evenings and weekends\n#LI-TP1 #Remote\nThe Compensation range for this role is $130,000.00 to $145,000.00 USD annually and may be eligible for an annual bonus.\nYour specific salary will be determined based on several factors:\nLocation-based market rate for the role\n\nYour abilities in relation to the job specification\n\nPerformance during screening and interview\n\nPay parity with the wider team in the considered location\n\nFurther details about the package will be provided during the initial screening call with the Talent Acquisition Team.\nClick here to learn about Epiq's Benefits.\nEpiq Leadership Compass\nBuilds Talented Teams\nBuilds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.\nFocus on employee engagement\n\nBuild a strong talent pipeline\n\nFosters Relationships & Collaboration\nBuilds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.\nBuild trust-based partnerships\n\nNurture long-term relationships\n\nRemove collaboration barriers\n\nCelebrate cross-team success\n\nEngages & Influences\nInspires action and alignment through clear communication, purposeful influence, and a compelling vision.\nUse storytelling to build buy-in\n\nAlign communication with organizational goals\n\nGuild alignment through strong engagement\n\nMaximizes Performance\nSets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.\nUse data to identify improvement opportunities\n\nMake informed decisions\n\nAlign team goals with boarder strategy\n\nEmpower teams to manage their own goals\n\nTranslate vision into clear priorities\n\nPrepare for disruptions with strong change management\n\nAchieves Operational Success\nDrives continuous improvement and operational excellence through smart processes, data insights, and quality execution.\nImprove workflows for team efficiency\n\nUse clear documentation and expectations\n\nResolve issues quickly using data and feedback\n\nIt is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.","description_format":"text","description_chars":7670,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Legal Services"],"lifecycle":[{"event":"open","at":"2026-09-22T18:03:54Z"}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.641,"p_room":0.28,"age_days":87,"expected_fill_days":43,"reasons":["conf:0","velocity","win:tail","crowd:"],"computed_at":"2026-09-26T05:45:00Z"},"pay":{"stated_usd_annual":145000,"is_top_pay":true},"html_url":"https://alion.io/job/epiq-ediscovery-client-services-manager","json_url":"https://alion.io/job/epiq-ediscovery-client-services-manager.json","meta":{"generated_at":"2026-09-27T03:13:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2983,"day_limit":5000,"remaining_today":2017,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}