Technical Project Analyst

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values-driven community where integrity guides decisions, relentless service sets the bar, and wethrive on big challenges together. We invest in your growth with enterprise-wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Technical Project Analyst

Job Description Details:

The Technical Project Analyst is a hybrid role that combines client-facing service delivery with hands-on technical expertise in eDiscovery data workflows. This individual is responsible for tracking, organizing, and processing client supplied data and executing client workflows. Duties will include serving as the primary keeper of project reporting on client projects, a daily point of contact for client requests, and queue manager of client priorities.

Principal Job Responsibilities:

• Serve as the primary day-to-day point of contact for requests from multiple client and internal stakeholders across assigned matters, resolving issues independently when possible and escalating to senior team members as necessary.
• Obtain, examine, and prepare client data for processing, and perform data processing through the Relativity Processing application.
• Provide troubleshooting and routine support for Relativity Processing, workspaces, data workflows, and client deliverables.
• Utilize downtime to assist CS department in routine client requests.
• Interpret client needs and instructions in order to accurately and efficiently execute work.
• Investigate and resolve issues involving delivered or hosted data, clearly communicating impact, status, and next steps to relevant stakeholders.
• Monitor and report on the progress of client projects through the multiple departments at Epiq.
• Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.
• Drive client satisfaction through proactive communication, effective coordination, accurate deliverables, and dependable follow-through.
• Consistently deliver proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates.
• Work effectively within cross-functional project teams and coordinate handoffs among project management, operations, and technical groups.
• Represent Epiq professionally and instill client confidence in the quality, consistency, and responsiveness of its service delivery.

Qualifications & Characteristics:

• Strong understanding of eDiscovery and the litigation support industry, typically developed through at least 2years of relevant experience with a law firm, corporate legal department, or eDiscovery service provider.
• Strong technical aptitude with database programs, text editors, processing tools, and review platforms.
• Working knowledge of Relativity, including Fields, Choices, Views, Layouts, RDC Import/Export, searching, STRs, Imaging/OCR Sets, and related workspace functions.
• Working knowledge of Relativity Processing a plus
• Highly organized and able to oversee multiple concurrent workflows while maintaining accurate records of progress, risks, decisions, and deliverables.
• Strong client service, interpersonal, written communication, and verbal communication skills.
• Ability to exercise sound judgment, manage competing priorities, resolve issues, and escalate appropriately with strong follow-through and attention to detail.
• Proven ability to work independently and collaborate effectively in a team-based environment.
• Available to work a Sunday-Thursday schedule
• Availability to work extended hours as needed when client project loads increase
• Education & Certifications: Associate’s degree or equivalent relevant professional experience.Relevant eDiscovery or project management certifications are preferred.Relativity certifications are preferred.

The Compensation range for this role is $70,000 -$80,000 USD annually and may be eligible for an annual bonus.

##1100 Epiq eDiscovery Solutions, Inc.

#Remote

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

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Epiq Leadership Compass

Builds Talented Teams

Builds and develops inclusive, high-performing teams aligned to strategic goals for exceptional talent and business results.

• Focus on employee engagement

• Build a strong talent pipeline

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.