{"id":3300581,"url":"https://alion.io/job/epiroc-engineer-tis","title":"Engineer - TIS","company":{"id":2043890,"name":"Epiroc","domain":"epirocgroup.com","url":"https://alion.io/company/epirocgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":15,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":14,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Nashik, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Statistical Process Control","optional":false}],"status":"live","first_seen_at":"2026-10-26T23:31:59Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-29T19:06:31Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Job Role Engineer/ Senior Engineer TIS\nPosition Summary\nThe Technical Information Service Engineer (TIS) serves as the primary interface between EITC and key stakeholders across PSD, URE, SRD, Customer Centres, and Global Product Teams. The role is responsible for planning, coordinating, prioritizing, and monitoring technical documentation delivery for projects and manufacturing orders while ensuring timely delivery, quality, and alignment with business objectives.\nThe position requires strong project coordination capabilities, stakeholder management skills, and a solid understanding of technical documentation processes within the mining and capital equipment industry.\nJob Responsibility:\nProject & Order Planning Act as the primary point of contact for PSD, URE, SRD, and other key stakeholders for technical documentation.\nCoordinate and plan TIS - workload, priorities, and assignments to ensure efficient delivery time.\nDefine and identify documentation deliverables impacted by Capital changes and New NPDs in collaboration with Product Teams and Subject Matter Experts.\nRegister new projects and orders in planning systems (JIRA) and establish delivery schedules aligned with project milestones and manufacturing orders.\nDevelop and maintain project plans, timelines, and resource forecasts.\nCommunicate workload constraints, capacity issues, and priority conflicts to stakeholders and management. \nTrack project progress and provide regular status updates to stakeholders. \nTechnical Documentation Management Support development and maintenance of: \nSpare Parts Catalogues (SPC) \nInstruction Books (AIB) \nOperation & Maintenance Manuals \nStandard Operating Procedures (SOP) \nChange Removal Instructions (CRI) \nOther technical publications and documentation \nDrive continuous updates and improvements to technical documentation for delivered products. \nEnsure documentation complies with quality standards, business requirements, and customer expectations. \nChange & Issue Management Coordinate documentation updates resulting from:\nProduct modifications -Engineering Change Notices \nContinuous Product Improvements (CPI) \nField feedback \nACIGN Cases \nTechnical Service News Bulletin (TSNB) \nManage and coordinate complex documentation changes with multiple stakeholders. \nEnsure all documentation updates are planned, executed, and communicated effectively with Epiroc Quality Standards.\nACIGN & Customer Center Support Actively support Customer Center (CC) technical documentation requests and field problem investigations through the ACIGN system.\nEnsure ACIGN issues related to Nashik-based products and parts are claimed, tracked, and closed within established targets. \nCollaborate with global TIS teams to improve ACIGN response efficiency and performance. \n\nCapital Equipment & PSD Project TIS Support\nContribute to Capital Equipment and PSD new project development TIS activities. \nSupport process improvements and system enhancements related to technical information service. \nAssist CES technical documentation activities on time with required technical documentation. \n\nCross-Functional & Global Collaboration\nCollaborate with EITC, Engineering, Technical Service, Sourcing, Marketing and Customer Centre (CC) for securing TIS deliverables.\nLead and facilitate weekly team pulse meetings in coordination with EITC and other stakeholders.\nMonitor team activities, work efficiency, and delivery performance.\nSupport process standardization, continuous improvement initiatives, and knowledge sharing.\nDrive completion and closure of assigned tasks and projects within systems.\nSupport global TIS initiatives and performance objectives through cross-regional cooperation.\nPromote effective collaboration across global hubs to achieve consistency, efficiency, and customer satisfaction\nMission:\nAs a member of the PSD Engineer TIS, you will proactively ensure that technical documentation deliverables are planned, developed, and delivered on time with the highest standards of quality and customer satisfaction.\nYou will:\nSecure timely delivery of all TIS documentation commitments.\nEstablish effective collaboration across Engineering, Technical Service, Marketing, Sourcing, Customer Centers, and Product Teams.\nEnsure project communication brief for requirements needs to adhere and fulfilled, including: Project briefing\nReview plans\nContact lists\nEITC planning\nMaintain strong delivery performance, Quality standards and achieve departmental KPIs.\nDrive transparency in project progress, priorities, and allocation.\nSupport global coordination efforts and contribute to overall TIS operational excellence.\nRequest clear prioritization from stakeholders (E.g. Project managers and Marketing) in case of delays and resource issues.\nManaging changes coming from Capital Equipment and PSD - and aligning/informing the teams with exception of CN’s.\nRegister new project/order. Create rough estimated plan and work packages in planning system.\nStating due date (According to MO/Project)\nExperience requirements:\n4-7-year experience in Engineering / Technical Documentation Project & Order Co-ordination.\nExperience in the mining, construction, heavy equipment, or industrial machinery industry is preferred.\nGood understanding with technical documentation development and maintenance processes with TIS-related systems and digital tools is an advantage.\nKnowledge requirements:\nTechnical Strong understanding of:\n Technical documentation processes\nService operations\nSpare parts information management\nEngineering change management\nAbility to read and interpret:\nEngineering drawings\nAssembly drawings\nSchematics \nBills of Materials (BOM) \nSystems & Software Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)\nERP Systems (M3 preferred)\nPLM Systems (Teamcenter preferred)\nCreo View or similar CAD viewing applications\nSchema ST4, Cortona 3D Rapid Author and Isodraw\nProject planning and task management tools\nEducational requirements:\nBachelor’s Degree/Diploma in Mechanical Engg with 4-7 years of relevant experience.\nAdditional certifications in Project Management, Technical Documentation, or Product Lifecycle Management will be considered an advantage\nBehavioural Competencies:\nStrong communication and stakeholder management skills. \nExcellent planning, coordination, and organizational abilities. \nAnalytical thinking and structured problem-solving approach. \nHigh attention to detail and quality orientation. \nSelf-motivated, proactive, and accountable. \nPositive attitude with a collaborative mindset. \nAbility to work effectively in a global and multicultural environment. \nStrong learning agility and adaptability. \nAbility to motivate, support, and collaborate with team members \nKey Performance Indicators (KPIs):\nOn-time delivery of technical documentation projects.\nDocumentation quality and accuracy.\nACIGN response and closure performance.\nResource utilization and workload planning efficiency.\nStakeholder satisfaction.\nProject/task closure compliance.\nCross-functional collaboration effectiveness. \nContinuous improvement and process compliance. \n\nIt all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.\nAll new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com","description_format":"text","description_chars":8026,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-26T23:31:59Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":14,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/epiroc-engineer-tis","json_url":"https://alion.io/job/epiroc-engineer-tis.json","meta":{"generated_at":"2026-10-29T22:38:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33489,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2043890},"rest":"https://alion.io/mcp/rest/get_company?id=2043890"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepiroc-engineer-tis"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepiroc-engineer-tis"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepiroc-engineer-tis"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epiroc-engineer-tis\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepiroc-engineer-tis"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3300581}},{"tool":"search_jobs","arguments":{"company":"epirocgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3300581},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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