{"id":4009777,"url":"https://alion.io/job/epiroc-field-service-representative","title":"Field Service Representative","company":{"id":2043890,"name":"Epiroc","domain":"epirocgroup.com","url":"https://alion.io/company/epirocgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":98,"open_postings":25,"ghost_share":0,"stale_share":0.28,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Chingola, Zambia"],"countries":["ZM"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-10T09:24:10Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T15:40:12Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Field Service Representative\nJoin Epiroc as a Field Service Representative (FSR) and play a vital role in supporting our customers in the mining sector by delivering exceptional technical expertise, strategic account management, and fostering strong customer partnerships. Located onsite in Chingola, Zambia, this position is part of our Parts & Services Division EMEA under the Equipment & Service business area within ATD Sales & Marketing.\nMission of the role:\nThe Field Service Representative supports customer sites by ensuring effective usage and lifecycle enhancement of Epiroc products. This position strengthens relationships with key customers to drive sustainable growth by promoting safe, efficient operations and aligning solutions with customer productivity strategies. Through regular site visits, technical support, and detailed reporting, you will contribute to operational excellence and business strategy development across multiple locations.\nYour Mission:\nManage and support allocated mine sites within the region through routine inspections, comprehensive data recording, and generation of detailed reports with actionable customer insights.\nRecommend maintenance improvements and asset lifecycle enhancement based on thorough monitoring and analysis.\nConduct wear consumption analyses and develop stock management strategies to optimize inventory and operational readiness.\nProvide expert technical support including root cause analysis and formulation of rectification plans collaboratively with customers and internal stakeholders.\nEnsure compliance with all legal and company SHEQ policies by actively communicating and participating in safety initiatives both internally and externally.\nCoordinate device installations and commissioning activities with third-party fabricators and manufacturers, ensuring accurate and updated documentation is delivered to customers.\nSupport product development, engineering, and supply chain functions to contribute towards market-leading products and services with clear competitive advantages.\nBuild and maintain strong relationships with key stakeholders at mine sites, including personnel involved in innovation, maintenance, production, and safety to enhance customer engagement and trust.\nCollaborate closely with Key Account Managers and Business Development Managers to align field operations with sales strategies and contribute to account sales plans and operational agendas.\nIdentify and pursue new sales opportunities for all customer-related products and services within allocated accounts and sites.\nPerformance Metrics:\nSubmission of high-quality inspection reports and recommendations in a timely manner.\nRegular and accurate updates in CRM and CRM Fleet databases reflecting customer information, operational reporting, and forecasting.\nPrompt resolution and clear communication of technical issues meeting expected response times.\nCommitment to zero safety incidents, continuously driving a culture of zero harm in all activities.\nActive participation and contribution in product development forums and successful deployment of new devices into operation.\nGrowth in customer satisfaction and development of new business opportunities within assigned accounts.\nYour Profile:\nTrade or diploma qualification in business, engineering, or related fields.\nMinimum of 10 years general business experience with broad exposure to sales and marketing, preferably within the mining industry.\nProven expertise in relationship building and management, strategic planning, key account management, and sales processes.\nTechnical knowledge in metal trades and solid business and commercial acumen.\nLocation: Chingola, Zambia\nLast Date to Apply: 17 November 2026\n\nIt all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.\nAll new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com","description_format":"text","description_chars":4656,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Zambia","iso":"ZM","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining Tech","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-10T09:24:10Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:5","win:early","comp:brand"],"computed_at":"2026-11-10T20:48:49Z"},"pay":null,"html_url":"https://alion.io/job/epiroc-field-service-representative","json_url":"https://alion.io/job/epiroc-field-service-representative.json","meta":{"generated_at":"2026-11-10T20:48:49Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13691,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2043890},"rest":"https://alion.io/mcp/rest/get_company?id=2043890"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepiroc-field-service-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepiroc-field-service-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepiroc-field-service-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epiroc-field-service-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepiroc-field-service-representative"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4009777}},{"tool":"search_jobs","arguments":{"company":"epirocgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4009777},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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