{"id":3984463,"url":"https://alion.io/job/epiroc-field-service-supervisor-2","title":"Field Service Supervisor","company":{"id":2043890,"name":"Epiroc","domain":"epirocgroup.com","url":"https://alion.io/company/epirocgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":98,"open_postings":25,"ghost_share":0,"stale_share":0.28,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Thunder Bay, Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":103175,"max":135602,"currency":"CAD","period":"year","gross":null,"usd_annual":95972},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":true,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-09T21:06:48Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T21:06:48Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.\nWe succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.\nEpiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:\nCompetitive wages and annual employee bonus and incentives as applicable to certain positions.\nFamily-friendly benefits package.\nCompany matching group retirement savings plan.\nPaid vacation and sick time.\nFleet vehicles and travel allowances (as applicable).\nSupport for relocations.\nEmployee perks and discounts.\nTrades apprenticeships.\nSupport for growth, training and education.\nProgressive flexible work arrangements as applicable to certain positions.\nEmployee social engagement activities and Company-sponsored events including fundraising, family, and community involvement.\nJoin Our Team as a Field Service Supervisor at Epiroc!\nThe Field Supervisor will work within the Field Service department to assist the Service Manager with supervision duties in the field.\nWork Type: Onsite\nResponsibilities:\nAssist with monthly safety meeting presentations, daily safety card inspections and safety talks. \nEnsure new hires complete HR/H&S orientation.\nConduct regular site visits with technicians.\nConduct field shop inspections including job/toolbox audits.\nPerform machine audits.\nConduct Epiroc’s service fleet truck inspections.\nProvide support and coverage for the field planner when required.\nWork closely with the planner for scheduling technician availability.\nEnsure compliance with safety and PPE inspections.\nEstablish effective working relationships with and effectively mentor junior technicians.\nEnsure strong working relationships with customers.\nCreate and manage Service Request Forms (SRFs).\nWork closely with account managers and on-site product support technicians.\nProvide technical support as required.\nDaily reporting to the Service Manager outlining the technician's activities for the day and bring forward matters that need to be addressed.\nAssist Field Service Manager with employee corrective actions.\nWork within and promote a supportive and innovative team culture.\nSome travel may be required.\nAfter hours and some weekend work may be required.\nActively participate in continuous improvement initiatives.\nPerform other relevant tasks and duties as assigned by the manager.\nKnowledge/Education:\nMinimum five (5) years of relevant experience in the service sector of the mining industry.\nEpiroc SDE, LHD and TME experience is an asset.\nCollege trade diploma or equivalent experience.\nRed Seal trade certification.\nPossess a valid vehicle driver’s licence.\nSolid knowledge of the repair and maintenance practices of surface and underground Epiroc mining equipment.\nSkills and Abilities:\nStrong computer skills including Lotus Notes, Excel, PowerPoint, Microsoft office, Adobe, etc.\nSelf-motivated and driven to achieve client satisfaction targets.\nAbility to create and manage own schedule and be self-sufficient.\nExcellent communication skills both verbal and written.\nAbility to work independently with little direction while still being part of the team.\nDemonstrated organizational, time management, and interpersonal skills.\nDemonstrated team-player with focus on customer service.\nWillingness to travel and to go on site.\nWillingness to help grow and develop the team.\nFluent in both English and French is an asset.\nThis job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.\nExpected compensation range: 103,175.00$ - 135,602.00$\nWe believe all persons are entitled to equal opportunity. We encourage applications from all qualified persons, including women, visible minorities, Indigenous Peoples, and persons with disabilities. We also welcome applications from non-Canadians who are eligible to work in Canada.\nWe want you to take part in our journey. Accommodation is always available on request for candidates taking part in all aspects of the selection process. If contacted regarding your application, please advise your Human Resources representative should you require accommodation to attend an interview or participate in the selection process.\nUnited. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.\nIt all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.\nAll new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com","description_format":"text","description_chars":6507,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Growth opportunities","Retirement plans"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining Tech","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-09T21:06:48Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":16,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-11-10T02:02:23Z"},"pay":{"stated_usd_annual":95972,"is_top_pay":true},"html_url":"https://alion.io/job/epiroc-field-service-supervisor-2","json_url":"https://alion.io/job/epiroc-field-service-supervisor-2.json","meta":{"generated_at":"2026-11-10T02:02:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4782,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2043890},"rest":"https://alion.io/mcp/rest/get_company?id=2043890"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepiroc-field-service-supervisor-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepiroc-field-service-supervisor-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepiroc-field-service-supervisor-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epiroc-field-service-supervisor-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepiroc-field-service-supervisor-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3984463}},{"tool":"search_jobs","arguments":{"company":"epirocgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3984463},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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