{"id":3300577,"url":"https://alion.io/job/epiroc-field-service-supervisor","title":"Field Service Supervisor","company":{"id":2043890,"name":"Epiroc","domain":"epirocgroup.com","url":"https://alion.io/company/epirocgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":15,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Muswellbrook, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":75000,"period":"year","method":"role_country_seniority_unknown","sample_n":178},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-26T23:31:59Z","employer_posted_date":"2026-10-26","last_verified_at":"2026-10-31T01:53:04Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Expression of Interest - Field Service Supervisor\nNewcastle and the Hunter Region, NSW\nReady to take the next step in your career? Lead from the front, champion safety and deliver outstanding service with Epiroc.\nAbout the Opportunity\nEpiroc is seeking expressions of interest from motivated and experienced individuals for the position of Field Service Supervisor, based in Newcastle and supporting the wider Hunter Region.\nReporting to the Regional Service Manager - East, this is an opportunity to take on a hands-on leadership role, overseeing day-to-day service operations and Epiroc resources across Muswellbrook, Eastern NSW and the Brisbane region.\nThe successful candidate will play an important role in leading and developing trades personnel, strengthening customer relationships and ensuring service activities are delivered safely, efficiently and to a high standard.\nKey Responsibilities\nChampion safety and ensure compliance with Epiroc and customer requirements.\n\nLead, mentor and develop trades personnel.\n\nCoordinate field service and workshop activities, scheduling and resource allocation.\n\nMaintain strong customer relationships and deliver excellent service outcomes.\n\nOversee parts and service planning, forecasting and operational reporting.\n\nMonitor service quality, productivity and performance.\n\nDrive continuous improvement and foster a positive team culture.\n\nProvide hands-on technical support with field service repairs and equipment maintenance across the region.\n\nAbout You\nWe are looking for a practical, customer-focused leader with strong technical knowledge and a commitment to safety and service excellence.\nIdeally, you will have:\nSupervisory experience within an OEM or heavy equipment environment.\n\nExperience with surface drills and heavy equipment maintenance.\n\nDemonstrated ability to lead, mentor and develop trades personnel.\n\nStrong knowledge of field service and maintenance operations.\n\nExcellent communication, planning and customer service skills.\n\nA proactive approach to safety, quality and continuous improvement.\n\nWhy Consider This Opportunity?\nEpiroc is committed to supporting employee development and providing opportunities to grow within a global organisation.\nBenefits include:\nCompany-supplied vehicle.\n\nOngoing training and career development.\n\nSalary continuance insurance.\n\nNovated leasing options.\n\nPaid parental leave.\n\nEducation assistance.\n\nEmployee Assistance Program for you and your family.\n\nThe opportunity to work with a supportive team and a globally recognised brand.\n\nHow to Express Your Interest\nIf you're ready to take the next step in your career and have the skills and experience to succeed in this role, we encourage you to express your interest.\nWe look forward to hearing from employees interested in taking on this exciting leadership opportunity with Epiroc.\nApply now and build your career with Epiroc!\n\nIt all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.\nAll new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com","description_format":"text","description_chars":3822,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Education assistance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-26T23:31:59Z"}],"visa":[],"liveness":{"score":89,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.895,"p_room":1,"age_days":4,"expected_fill_days":15,"reasons":["conf:4","velocity","win:early","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/epiroc-field-service-supervisor","json_url":"https://alion.io/job/epiroc-field-service-supervisor.json","meta":{"generated_at":"2026-11-01T02:04:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3094,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2043890},"rest":"https://alion.io/mcp/rest/get_company?id=2043890"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepiroc-field-service-supervisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepiroc-field-service-supervisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepiroc-field-service-supervisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epiroc-field-service-supervisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepiroc-field-service-supervisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3300577}},{"tool":"search_jobs","arguments":{"company":"epirocgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3300577},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}