{"id":3967728,"url":"https://alion.io/job/epiroc-general-manager-customer-center","title":"General Manager - Customer Center","company":{"id":2043890,"name":"Epiroc","domain":"epirocgroup.com","url":"https://alion.io/company/epirocgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":98,"open_postings":25,"ghost_share":0,"stale_share":0.28,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T00:00:00Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-09T21:06:48Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"GENERAL MANAGER CUSTOMER CENTER INDIA\nAre you a proactive leader passionate about driving profitable growth, customer centricity, and innovation? Do you thrive in a dynamic environment, building high-performing teams and leading strategic transformation?\n\nWe are seeking a General Manager to lead and develop our Epiroc India business towards ambitious growth, operational excellence, and sustainability targets.\nAbout the Role\nAs General Manager, your mission is to expand and realize our market potential for all divisions in India. You will have full responsibility for consolidated operations, driving the business with a focus on passionate people and collaborating teams, growth, profitability, and building business synergies. You will ensure that CC India continuously gains market share, is recognized as a market leader, and operates with the profitability expected by the Epiroc Group.\nYour focus will include growing customer share, strengthening our aftermarket (service and consumables), and re-inventing operational processes in alignment with the India Mining and Construction Charter.\nYou will foster an agile, efficient, and high-performing organization, creating a safe and positive working environment with motivated employees, optimum flexibility, gender diversity, and a positive attitude.\nThis position is a key leadership role with a direct reporting line to the President Epiroc India.\nKey responsibilities\nDrive profitable organic growth by understanding the customer base and market potential, managing key accounts, and expanding market and customer share.\nEnsure financial transparency and predictability, focusing on price management, cost efficiencies, and operational excellence.\nLead digital transformation and innovation, including automation, digitalization, and electrification, to maintain market leadership in new technology.\nFoster a high-performing, value-based organization where safety, sustainability, and minimal environmental impact are integral to the culture.\nDevelop and execute long-term sustainability roadmaps in line with Epiroc 2030 targets, integrating sustainability into business offerings.\nPromote gender diversity and an inclusive mindset in recruitment with visible improvements year by year.\nImplement clear mission, vision, and strategy for the India CC, ensuring all employees and Business partners have tangible goals and KPIs, and drive high employee engagement.\nExpand the customer base, improve customer satisfaction year on year, and develop a customer-focused aftermarket organization.\nStrengthening Supply Chain to boost internal efficiency and customer satisfaction, ensuring compliance with all processes and policies.\nExperience and requirements\nAt least 10 years’ experience in similar roles and potentially in highly complex matrix organizations. \nStrong and inclusive leadership with track record of developing the next generation of talents\nProven experience managing and nurturing diverse teams \nExperience of compliance, regulatory and legal implications in a business-to-business environment\nPrevious experience in similar industries is a strong plus. \nDegree in Engineering or relevant fields. \nFluent spoken and written English is required, an additional local language is a strong plus.\nLocation\nPune, India\nRecruitment Process\nPlease send your application through our recruitment system as soon as possible but no later than 2026.11.20. Applications will be reviewed on a rolling basis. Please note that, due to the current regulations, we will only consider applications received through our system and not via email or social media.\nEpiroc provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, marital status, pregnancy, parental status, national origin, ethnic background, age, disability, political opinion, social status, veteran status, union membership or genetics.\n\nEpiroc complies with applicable country, state, and all local laws governing nondiscrimination in employment in every location across the world in which the company has facilities. In addition, Epiroc supports the UN Guiding Principles for Business and Human Rights and the United Nations Global Compact.\n\nIt all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.\nAll new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com","description_format":"text","description_chars":5192,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining Tech","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-09T14:55:19Z"}],"visa":[],"liveness":{"score":77,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":0.9,"age_days":8,"expected_fill_days":16,"reasons":["conf:6","win:mid","comp:brand"],"computed_at":"2026-11-10T03:15:59Z"},"pay":null,"html_url":"https://alion.io/job/epiroc-general-manager-customer-center","json_url":"https://alion.io/job/epiroc-general-manager-customer-center.json","meta":{"generated_at":"2026-11-10T03:15:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7598,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2043890},"rest":"https://alion.io/mcp/rest/get_company?id=2043890"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepiroc-general-manager-customer-center"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepiroc-general-manager-customer-center"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepiroc-general-manager-customer-center"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epiroc-general-manager-customer-center\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepiroc-general-manager-customer-center"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3967728}},{"tool":"search_jobs","arguments":{"company":"epirocgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3967728},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}