{"id":3187604,"url":"https://alion.io/job/epiroc-global-product-support-specialist","title":"Global Product Support Specialist","company":{"id":2043890,"name":"Epiroc","domain":"epirocgroup.com","url":"https://alion.io/company/epirocgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":96,"open_postings":11,"ghost_share":0,"stale_share":0.364,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Garland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-24T00:32:34Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-27T09:49:50Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.\nWe succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.\nEpiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:\nBenefits eligibility begins the 1st of the month after start date \nHealth care eligibility - including medical, dental, vision, prescription and telemedicine \nWellness program \nEmployee discounts \nShort and long-term disability insurance \nLife and AD&D insurance \nFlexible Spending Accounts (FSAs) and Health Savings Account (HSA) \nEmployee Assistance Program \n401(k) plan \nDirect deposit \nTuition reimbursement program \nPaid Vacation \nPaid Sick Time\nJoin Our Team as a Global Product Support Specialist at Epiroc!\nSupport continuous product portfolio development on Rotary, DTH, and Raisebore products, by providing technical product support in the field towards R&D projects testing new and improved products, ensuring a product performance database is kept and maintained. Support product management team with product knowledge, provide field support for proof of concept activities, provide feedback on market trends and competitor product development. Support the technical competence development within Customer Centers and Divisional Teams. Provide and support technical training material and conduct trainings on mine sites towards end users, Customer Centers and other sales channels and towards Divisional Teams throughout Epiroc.\nResponsibilities:\nTechnical Product Support for Internal customers, such as PCs, R&D, Product Managers and other divisional teams and cross divisional teams. 2nd line support for external customers, such as End Customers and sales channels.\nArea responsibility for certain geographical area, region or application. The area/region, application is a decision of the manager. Area/application responsibilities include:Assist in developing a plan to grow technical product competence and product knowledge throughout the Epiroc organization, to ensure product is supported to a high standard and result in a high customer satisfaction.\nAssist in Developing and executing training the product/application of responsibility.\nRegular visits related to the area/region responsible. Expected travelling days based on needs, up to 75% of your available time\nPresenting detailed reports after each trip within 5 (five) working days after return.\n\nContribute to development and regular updating of training material based on general and specific needs from market/s. Work actively on developing presentation material and other training tools.\nWarranty claims handling:Responsible for conducting the claim review in proper timing (as soon as claim is placed in the system by customer center) and providing feedback to all involved functions.\nTake decision (denied/approved/partly approved) for the claim, once claim report from R&D is issued. This action needs to be done as soon as R&D report is placed in claim system. The R&D report needs to be modified by the Product Specialist (all confidential information like tolerances, to be removed) before submitting it to customer center.\nBe fully aware of all customer product complaints about DTS tools from the responsible area/application and will support in solving these problems and keeping the Epiroc brand reputation.\n\nKnowledge/Education:\nBachelor’s degree in mining engineering (required)\nAnticipated graduation date of Fall 2026 or May 2027\nGPA 3.0 or higher (preferred)\nSkills and Abilities:\nInterest in surface or underground mining methods, drilling technologies, and mining equipment applications\nAbility to collect, organize, and analyze technical or operational data\nStrong written and verbal communication skills\nAbility to work effectively in both independent and team environments\nCustomer-focused mindset\nOperate with a high level of sense of urgency\nWillingness to travel to mine sites and customer locations as needed\nKnowledge of Epiroc drilling equipment, ability to operate drill rigs a plus\nTeam player mindset, willing to cross collaborate between different teams, organizations and divisions\nSponsorship\nThis opportunity isNOT approved for Visa sponsorship and only candidates who currently have the right to work in the United States of America will be considered.\nThis job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.\nAny background check conducted will be evaluated through an individualized assessment, taking into account the job’s specific requirements and the candidate’s circumstances.\nEmployment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.\nEpiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.\nUnited. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.\nIt all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.\nAll new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com\nThe work environment reflects typical conditions encountered while performing the essential functions of this role in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The noise level is generally low to moderate.\nThis job posting will remain open until the position is filled.","description_format":"text","description_chars":8164,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Sweden","iso":"SE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-24T00:32:34Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.9,"p_room":1,"age_days":3,"expected_fill_days":15,"reasons":["conf:1","velocity","win:early","comp:brand"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/epiroc-global-product-support-specialist","json_url":"https://alion.io/job/epiroc-global-product-support-specialist.json","meta":{"generated_at":"2026-10-27T10:38:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12323,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2043890},"rest":"https://alion.io/mcp/rest/get_company?id=2043890"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepiroc-global-product-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepiroc-global-product-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepiroc-global-product-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epiroc-global-product-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepiroc-global-product-support-specialist"}]}