{"id":3854028,"url":"https://alion.io/job/epiroc-global-technical-service-engineer-electrification","title":"Global Technical Service Engineer Electrification","company":{"id":2043890,"name":"Epiroc","domain":"epirocgroup.com","url":"https://alion.io/company/epirocgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":99,"open_postings":24,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Nanjing, China"],"countries":["CN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T00:00:00Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-08T04:54:08Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"About the Role\nWe are seeking a dedicated Global Technical Service Engineer Electrification to join the Equipment & Service Business Area within the Underground Division of Epiroc (Nanjing) Construction & Mining Equipment Ltd. This role is central to enhancing product reliability, machine availability, and user experience by upskilling and supporting Epiroc Service technicians globally.\nAs a crucial member of the new and growing team focused on electrification, you will have the unique opportunity to work with cutting-edge technologies that are revolutionizing the mining industry. Your work will span from product development phases through to driving customer success, contributing to exciting advancements in sustainable mining solutions.\nKey Responsibilities\nProvide expert technical support across multiple communication channels to resolve complex issues and ensure timely service delivery.\nConduct comprehensive technical training sessions designed to upskill technicians and internal teams, enhancing the overall competence of the service network.\nLead and participate in First on Market start-ups (FoM) and installations, ensuring seamless machine commissioning and customer satisfaction.\nEngage proactively in Product Safety initiatives and continuous improvement projects (CPI) to uphold and exceed safety and quality standards.\nCoordinate and conduct thorough machine testing and verification processes to ensure optimal functionality and compliance.\nServe as a subject matter expert and reliable project contributor in various technical and development projects.\nHandle warranty processes efficiently where applicable, maintaining effective communication with stakeholders.\nCreate, review, and maintain technical training materials, instructional media, System Descriptions, Technical Service News Bulletins (TSNBs), and Standard Operating Procedures (SOP).\nCollaborate internationally, requiring extensive travel to support global colleagues and customers, fostering knowledge sharing and technical excellence.\nDesign and implement technical support plans to secure outstanding customer satisfaction and optimize machine serviceability and user-friendliness.\nIdentify and leverage operational synergies between functions related to product service and development, enhancing cross-functional collaboration.\nRequired Skills and Qualifications\nTechnical university degree or equivalent professional experience in engineering or related technical fields.\nProven experience in troubleshooting complex equipment, with strong application and technical knowledge.\nExcellent command of English, both spoken and written, to effectively communicate across diverse teams and create detailed documentation.\nStrong administrative skills, including report writing and documentation management.\nAdvanced computer literacy and proficiency in utilizing various technical software and digital tools.\nGood understanding of the Epiroc product portfolio, particularly underground and/or surface mining equipment.\nDesired Personal Attributes and Competencies\nService-minded with a humble attitude and a genuine commitment to customer satisfaction.\nHighly analytical, with a passion for innovation and continuous product development.\nStrong drive for personal and professional growth and skill development.\nExcellent social communication and networking abilities combined with a result-driven mindset.\nWell-organized and structured approach to work, with the capability to work independently and collaboratively within teams.\nWhy Join Epiroc?\nJoining Epiroc means becoming part of a forward-thinking organization dedicated to driving transformation in the mining sector through sustainable and electrified solutions. You'll contribute to projects that not only challenge existing paradigms but also bring tangible value to customers globally.\nThis role offers extensive international travel and opportunities to collaborate with diverse teams across multiple regions, enriching your professional experience and global perspective.\nWe foster an inclusive, supportive, and innovative work environment where every voice is valued, and your contributions directly impact the company’s success and the mining industry at large.\nAdditional Information\nThis is a full-time, permanent position with one full-time equivalent (FTE) role based in Nanjing, China (Hengtai). The position operates within Epiroc's legally established entity, Epiroc (Nanjing) Construction & Mining Equipment Ltd, under the PSD-Technical Service department.\nWe encourage candidates from diverse backgrounds to apply and join us in our mission to \"Dare to think new\" as we embark on the journey towards electrification and sustainable mining technology.\n\nIt all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.\nAll new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com","description_format":"text","description_chars":5649,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"China","iso":"CN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Mining Tech","Industrial Machinery"],"lifecycle":[{"event":"open","at":"2026-11-06T05:11:23Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":16,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/epiroc-global-technical-service-engineer-electrification","json_url":"https://alion.io/job/epiroc-global-technical-service-engineer-electrification.json","meta":{"generated_at":"2026-11-08T08:14:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17909,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2043890},"rest":"https://alion.io/mcp/rest/get_company?id=2043890"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepiroc-global-technical-service-engineer-electrification"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepiroc-global-technical-service-engineer-electrification"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepiroc-global-technical-service-engineer-electrification"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epiroc-global-technical-service-engineer-electrification\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepiroc-global-technical-service-engineer-electrification"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3854028}},{"tool":"search_jobs","arguments":{"company":"epirocgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3854028},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}