{"id":3661567,"url":"https://alion.io/job/epiroc-key-account-manager","title":"Key Account Manager","company":{"id":2043890,"name":"Epiroc","domain":"epirocgroup.com","url":"https://alion.io/company/epirocgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":99,"open_postings":24,"ghost_share":0,"stale_share":0.25,"repost_share":0,"time_to_fill_p50_days":16,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Indonesia"],"countries":["ID"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-03T04:01:34Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T04:54:08Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Main Accountabilities :\nDriving Aftermarket Sales PerformanceDevelop and execute account-specific strategies to achieve revenue and profitability targets for parts, services, and solutions.\n\nCustomer Relationship ManagementAct as the primary point of contact for key accounts, developing strong relationships with Decision-makers & Stakeholders (Senior Management), fostering long-term partnerships through proactive engagement, understanding customer needs, and delivering tailored solution.\n\nTechnical and Commercial SupportProvide specialized technical assistance and commercial guidance to customers, ensuring optimal equipment performance and value-added services.\n\nMarket Insight and Strategic PlanningAnalyze market trends, competitor activities, and customer behavior to identify growth opportunities and enhance the value proposition for aftermarket offerings in your customer accounts.\n\nCollaboration and Continuous ImprovementWork closely with internal teams-Operations, Product Support, and Business Line Managers-to ensure seamless execution of service projects and continuous improvement initiatives.\n\nCompliance and SafetyUphold company standards for safety, quality, and compliance in all customer interactions and service activities.\n\nRequirements :\nBachelor's Degree in Engineering (Mechanical, Electrical, or Industrial), Business Administration, or a related field. A Master's Degree in Business or Management is an advantage.\nProfessional certifications in Sales Management, Customer Relationship Management, or Aftermarket Operations are considered a plus.\nMinimum 5-8 years of experience in aftermarket sales, key account management, or technical sales within the heavy equipment or mining industry.\nProven track record in managing strategic accounts, negotiating service contracts, and delivering revenue growth.\nStrong exposure to technical support and commercial negotiations for parts and service solutions.\nFamiliarity with ERP systems, inventory management, and warranty claim processes is desirable.\nUnderstanding of aftermarket products, parts, and service solutions for heavy equipment or mining industry.\nStrong ability in contract negotiation, pricing strategies, and revenue growth planning.\nSkilled in building and maintaining long-term partnerships with key accounts.\nAbility to analyze market trends, customer needs, and develop account-specific strategies.\nFamiliarity with ERP systems, inventory management, and warranty processes.\nExcellent communication and interpersonal skills for effective stakeholder engagement.\nStrong analytical ability for market trend analysis and strategic planning.\nSafety-first mindset and compliance with SHEQ standards.\nPlacement : Sumbawa, NTB, Indonesia\n\nIt all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.\nAll new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. 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