Product Support Technician
Confirmed on the employer's own hiring board on Oct 24, 2026. First seen by Alion on Oct 23, 2026. Epiroc scores A on the Alion truth index.
Epiroc is a leading global productivity partner for the mining and infrastructure industries. We develop and manufacture innovative equipment, consumables, and services for surface and underground mining, with a strong focus on automation, electrification, and sustainability.
We are currently seeking an experienced Drill Fitter to join our Mackay team. This role is ideal for a skilled technician looking to further develop their expertise in asset management and technical support within a world-class OEM environment.
About the Role
As a Drill Fitter, you will be responsible for delivering high-level technical support and ensuring optimal fleet performance across customer operations.
Key Responsibilities:
Diagnose, fault-find, repair and service drill equipment across customer sites
Provide advanced technical support and on-site training to customers
Conduct root cause analysis and develop defect elimination programs
Collaborate with customer maintenance planning teams to develop forecasts, task lists and maintenance instructions
Facilitate and complete product upgrades as required
Develop, implement and update Preventative Maintenance Plans
Implement component life extension strategies
Partner with Epiroc Engineering and customer teams to improve equipment availability and reliability
Drive continuous improvement initiatives to reduce operating costs
Ensure compliance with Epiroc and customer SHEQ requirements
Build strong, long-term customer relationships
About You
To be successful in this role, you will have:
Proven product knowledge and experience with Atlas Copco / Epiroc surface and underground drills (underground experience highly regarded)
Heavy Mobile Equipment trade qualification (or equivalent)
Strong diagnostic and troubleshooting skills
A proactive, solutions-focused mindset
Commitment to delivering exceptional customer service
Ability to work under pressure in dynamic site environments
Strong reporting and computer literacy skills
What We Offer
Superannuation paid on all hours worked
Company-paid Income Protection
Paid parental leave for primary and non-primary carers
Above-NES long service leave
Service recognition awards
Ongoing training, mentorship and global career development opportunities
The opportunity to work with industry-leading equipment and technology
Long-term job security with a globally established 145+ year organisation
At Epiroc, you'll be part of a dynamic, supportive and inclusive team with genuine opportunities for career progression on a global scale.
We are proud to be an equal opportunity employer and strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.
Join the Epiroc family and take the next step in your career.
It all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.
All new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com