{"id":3140762,"url":"https://alion.io/job/epiroc-product-support-technician","title":"Product Support Technician","company":{"id":2043890,"name":"Epiroc","domain":"epirocgroup.com","url":"https://alion.io/company/epirocgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mackay, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":43000,"max_usd":92000,"period":"year","method":"role_country_seniority_unknown","sample_n":17},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-23T08:24:56Z","employer_posted_date":"2026-10-23","last_verified_at":"2026-10-24T00:32:34Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Epiroc is a leading global productivity partner for the mining and infrastructure industries. We develop and manufacture innovative equipment, consumables, and services for surface and underground mining, with a strong focus on automation, electrification, and sustainability.\nWe are currently seeking an experienced Drill Fitter to join our Mackay team. This role is ideal for a skilled technician looking to further develop their expertise in asset management and technical support within a world-class OEM environment.\nAbout the Role\nAs a Drill Fitter, you will be responsible for delivering high-level technical support and ensuring optimal fleet performance across customer operations.\nKey Responsibilities:\nDiagnose, fault-find, repair and service drill equipment across customer sites\n\nProvide advanced technical support and on-site training to customers\n\nConduct root cause analysis and develop defect elimination programs\n\nCollaborate with customer maintenance planning teams to develop forecasts, task lists and maintenance instructions\n\nFacilitate and complete product upgrades as required\n\nDevelop, implement and update Preventative Maintenance Plans\n\nImplement component life extension strategies\n\nPartner with Epiroc Engineering and customer teams to improve equipment availability and reliability\n\nDrive continuous improvement initiatives to reduce operating costs\n\nEnsure compliance with Epiroc and customer SHEQ requirements\n\nBuild strong, long-term customer relationships\n\nAbout You\nTo be successful in this role, you will have:\nProven product knowledge and experience with Atlas Copco / Epiroc surface and underground drills (underground experience highly regarded)\n\nHeavy Mobile Equipment trade qualification (or equivalent)\n\nStrong diagnostic and troubleshooting skills\n\nA proactive, solutions-focused mindset\n\nCommitment to delivering exceptional customer service\n\nAbility to work under pressure in dynamic site environments\n\nStrong reporting and computer literacy skills\n\nWhat We Offer\nSuperannuation paid on all hours worked\n\nCompany-paid Income Protection\n\nPaid parental leave for primary and non-primary carers\n\nAbove-NES long service leave\n\nService recognition awards\n\nOngoing training, mentorship and global career development opportunities\n\nThe opportunity to work with industry-leading equipment and technology\n\nLong-term job security with a globally established 145+ year organisation\n\nAt Epiroc, you'll be part of a dynamic, supportive and inclusive team with genuine opportunities for career progression on a global scale.\nWe are proud to be an equal opportunity employer and strongly encourage applications from women, Aboriginal and Torres Strait Islander peoples, and people from culturally diverse backgrounds.\nJoin the Epiroc family and take the next step in your career.\n\nIt all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.\nAll new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com","description_format":"text","description_chars":3741,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-23T08:24:56Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":15,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-24T03:22:10Z"},"pay":null,"html_url":"https://alion.io/job/epiroc-product-support-technician","json_url":"https://alion.io/job/epiroc-product-support-technician.json","meta":{"generated_at":"2026-10-24T03:22:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5252,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2043890},"rest":"https://alion.io/mcp/rest/get_company?id=2043890"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepiroc-product-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepiroc-product-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepiroc-product-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epiroc-product-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepiroc-product-support-technician"}]}