{"id":2301988,"url":"https://alion.io/job/epirocgroup-customer-care-representative","title":"Customer Care Representative","company":{"id":2043890,"name":"Epiroc","domain":"epirocgroup.com","url":"https://alion.io/company/epirocgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boksburg, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":33000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":934},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-05T00:00:00Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-12T01:30:02Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Join us as a Customer Care Representative, where you will play a key role in delivering outstanding customer service and supporting business growth. You will be responsible for managing customer orders, preparing quotations, building strong customer relationships, and identifying sales opportunities. Working closely with customers, distributors, and internal teams, you will ensure seamless service delivery, effective problem resolution, and operational excellence while contributing to customer satisfaction and business success.\nYour Mission:\nDeliver exceptional customer service by managing customer enquiries, orders, and requests efficiently.\nPrepare and follow up on quotations to drive parts sales growth and maximise business opportunities.\nBuild and maintain strong customer relationships through regular communication and proactive support.\nCollaborate with sales teams and distributors to identify and develop new business opportunities.\nResolve customer queries, complaints, and credit issues effectively to ensure customer satisfaction.\nMonitor outstanding orders and provide customers with timely updates on delivery status.\nSupport consignment processes, returns management, and operational KPI achievement.\nManage B2B portal activities and ensure service, response, and invoicing deadlines are met. \nYour Profile:\nMinimum Grade 12 with at least 3 years' experience in a Customer Service, Internal Sales, or related environment.\nStrong customer focus with excellent communication, relationship-building, and problem-solving skills.\nProficient in Microsoft Office applications; knowledge of M3 or similar ERP systems will be advantageous.\nHighly organised, professional, and able to manage multiple priorities while delivering service excellence.\nLocation: Boksburg Jet Park\nClosing Date: 12 October 2026\nWhy Epiroc?\nBy joining our team, you’ll make a big difference in the energy transition. At Epiroc, we take pride in being passionate innovators, driving the change toward a brighter future for both people and the planet. Guided by our values of Collaboration, Commitment, and Innovation, we foster a culture of trust, growth, and lasting impact.\nEpiroc is committed to protecting your privacy and ensuring we maintain a diverse and inclusive culture. To prevent any possible unconscious bias, please remove any personal/identifiable information e.g., photo, ID number, address, date of birth from your application.Epiroc is a global productivity partner for mining and construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, Epiroc develops and provides innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. The company also offers world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Epiroc is based in Stockholm, Sweden, and employs approximately 18,200 people supporting customers in around 150 countries worldwide. Learn more at www.epirocgroup.com.\n\nIt all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.\nAll new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com","description_format":"text","description_chars":4034,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Sweden","iso":"SE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T21:07:54Z"}],"visa":[],"liveness":{"score":66,"band":"ok","label":"Likely open","p_open":1,"p_active":0.736,"p_room":0.9,"age_days":8,"expected_fill_days":13,"reasons":["conf:28","win:mid","comp:brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/epirocgroup-customer-care-representative","json_url":"https://alion.io/job/epirocgroup-customer-care-representative.json","meta":{"generated_at":"2026-10-13T07:02:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":1412,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2043890},"rest":"https://alion.io/mcp/rest/get_company?id=2043890"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepirocgroup-customer-care-representative"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepirocgroup-customer-care-representative"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepirocgroup-customer-care-representative"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epirocgroup-customer-care-representative\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepirocgroup-customer-care-representative"}]}