{"id":2301931,"url":"https://alion.io/job/epirocgroup-intern-product-support","title":"Intern - Product Support","company":{"id":2043890,"name":"Epiroc","domain":"epirocgroup.com","url":"https://alion.io/company/epirocgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Early Careers","role_family":"Early Careers","seniority":"intern","employment_type":"internship","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Garland, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":69000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":285},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-12T01:30:02Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.\nWe succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.\nJoin Our Team as a Product Support Intern at Epiroc!\nThis is an exciting opportunity for a Mining Engineering student to gain hands-on exposure to drilling technologies, mine site operations, and product development within a global mining technology company. As a Product Support Intern, you will work alongside experienced Product Managers, Application Specialists, and R&D teams supporting Epiroc’s Rotary, DTH, and Raisebore product lines.\nThrough field visits, data analysis, product testing activities, and cross-functional collaboration, you will gain insight into how mining equipment is developed, tested, supported, and continuously improved. This internship provides valuable exposure to product performance evaluation, customer applications, technical training development, and the role innovative technologies play in improving productivity, safety, and sustainability in mining operations.\nResponsibilities:\nAssist Product Managers, Application Specialists, and R&D teams with technical product support activities for Rotary, DTH, and Raisebore products\nParticipate in field evaluations, proof-of-concept testing, and product performance studies to support new product development initiatives\nAnalyze product performance and operating data to help identify trends, improvement opportunities, and customer application insights\nAssist in maintaining product performance records, test results, and technical documentation\nSupport the development and enhancement of technical training materials, presentations, and product knowledge resources\nParticipate in mine site visits and customer interactions to gain firsthand exposure to drilling applications and equipment performance in the field\nCollaborate with cross-functional teams including Product Management, Engineering, Marketing, R&D, and Customer Centers on projects and continuous improvement initiatives\nPrepare summaries and presentations of internship findings, project outcomes, and field observations\nKnowledge/Education:\nCurrently pursuing an undergraduate degree in Mining Engineering (required)\nAnticipated Fall 2027 graduation date or later\nGPA 3.0 or higher (preferred)\nSkills and Abilities:\nInterest in surface or underground mining methods, drilling technologies, and mining equipment applications\nStrong analytical and problem-solving skills\nAbility to collect, organize, and analyze technical or operational data\nStrong written and verbal communication skills\nAbility to work effectively in both independent and team environments\nCuriosity and willingness to learn new technologies and mining applications\nCustomer-focused mindset\nWillingness to travel to mine sites and customer locations as needed\nDemonstrated leadership through coursework, internships, projects, students organizations, or extracurricular activities is a plus\nSponsorship\nThis opportunity isNOT approved for Visa sponsorship and only candidates who currently have the right to work in the United States of America will be considered.\nThis job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.\nAny background check conducted will be evaluated through an individualized assessment, taking into account the job’s specific requirements and the candidate’s circumstances.\nEmployment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.\nEpiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.\nUnited. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.\nIt all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.\nAll new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com\nThe work environment reflects typical conditions encountered while performing the essential functions of this role in an office setting. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The noise level is generally low to moderate.\nThis job posting will remain open until the position is filled. Students are encouraged to apply as soon as possible to be considered.","description_format":"text","description_chars":7033,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Sweden","iso":"SE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T21:07:54Z"}],"visa":[],"liveness":{"score":70,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.773,"p_room":0.9,"age_days":7,"expected_fill_days":13,"reasons":["conf:28","win:mid","comp:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/epirocgroup-intern-product-support","json_url":"https://alion.io/job/epirocgroup-intern-product-support.json","meta":{"generated_at":"2026-10-13T12:26:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19325,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2043890},"rest":"https://alion.io/mcp/rest/get_company?id=2043890"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepirocgroup-intern-product-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepirocgroup-intern-product-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepirocgroup-intern-product-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epirocgroup-intern-product-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepirocgroup-intern-product-support"}]}