{"id":2302215,"url":"https://alion.io/job/epirocgroup-product-support-specialist","title":"Product Support Specialist","company":{"id":2043890,"name":"Epiroc","domain":"epirocgroup.com","url":"https://alion.io/company/epirocgroup","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":95,"open_postings":5,"ghost_share":0,"stale_share":0.4,"repost_share":0,"time_to_fill_p50_days":15,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Broomfield, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":99840,"max":114000,"currency":"USD","period":"year","gross":null,"usd_annual":114000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"SharePoint","optional":false}],"status":"live","first_seen_at":"2026-09-22T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-22T07:19:44Z","board_verified":true,"closed_at":null,"days_open":30,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":30},"description":"Job Posting Overview\nAbout us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com.\nWe succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.\nEpiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:\nBenefits eligibility begins the 1st of the month after start date \nHealth care eligibility - including medical, dental, vision, prescription and telemedicine \nWellness program \nEmployee discounts \nShort and long-term disability insurance \nLife and AD&D insurance \nFlexible Spending Accounts (FSAs) and Health Savings Account (HSA) \nEmployee Assistance Program \n401(k) plan \nDirect deposit \nTuition reimbursement program \nPaid Vacation \nPaid Sick Time\nJoin Our Team as a Product Support Specialist at Epiroc!\nThe Product Support Specialist role provides technical support and training regarding the Parts and Services Division (PSD) surface and underground products and services, to meet growth initiatives with a focus on the improvement of customer satisfaction. Driving the setup of new PSD products and the maintenance of existing products while securing good cooperation with PSD and the capital sales team is essential for success. The successful candidate will contribute to our continuous improvement initiative in our effort to identify and implement more efficient processes.\nThis role will have the opportunity to share technical expertise and problem-solving skills in such a manner that will result in improved customer satisfaction and efficiency. Effectively communicating and working with all Epiroc groups while providing best-in-class technical support for all internal and external customers are critical to success.\nThe work environment in the mining and construction industries has unique and interesting challenges one won't find in other professions. It is all-encompassing, anywhere from office attire one day to working in a rough and rugged environment another day in some of the most beautiful and pristine areas of the world. The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. The employee is regularly required to lift up to 25 pounds, is frequently required to lift up to 50 pounds and is occasionally required to lift up to and in excess of 100 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Personal Protection Equipment may be required in this role. The position is considered Safety Sensitive.\nWork Type:\nRemote\nResponsibilities:\nSupport PSD Service Centers and Dealer Partners across all Epiroc product lines.\nCommunicate all relevant product, technical service and training activities while collaborating with Epiroc groups and customers to sustain product integrity.\nProvide warranty technical support for dealers and service centers to achieve warranty recovery and compliance goals.\nAssist Account Representatives in defining critical parts to be stocked on-site, at the Local Distribution Centers, and at the Product Company.\nEnsure relevant departments are involved in developing procedures to align US Customer Center business processes and technical support activities and are performed following Epiroc published documentation standards, i.e. monthly meetings and weekly reports.\nManage warranty and technical support, including addressing technical service news bulletins and campaigns, coordinating with the Product Company on warranty issues, and authoring and distributing campaigns while ensuring compliance with local regulations and grammar.\nDeliver technical support, including safety, operator, and product training, to customers and dealers.\nProvide key departmental reports to management, enabling data-driven decision-making and continuous improvement in collaboration with responsible stakeholders.\nKnowledge/Education:\nCertificate of Completion from a Technical or Trade School in hydraulics or electrical, or 3-8 years of relevant experience.\nStrong understanding of full mining or mineral extraction processes and maintenance requirements.\nTravel is required, approximately 50%, with frequency depending on employee location relative to U.S. service centers, dealers, and customer sites. Travel will primarily be domestic, using both driving and air travel, with some international trips as needed.\nProficient in Microsoft Office Suite, internet, file management, and ability to learn Epiroc specialty software (DocMine, Rigscan, SharePoint, M3).\nAdvanced knowledge of control and navigation systems used on Epiroc and other OEM equipment.\nThis job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.\nAny background check conducted will be evaluated through an individualized assessment, taking into account the job’s specific requirements and the candidate’s circumstances.\nEmployment at Epiroc is “at-will,” which means that either you or the company can terminate the employment relationship at any time, with or without prior notice, and for any reason not prohibited by statute, in accordance with state and federal guidelines. All employment is continued on that basis. No supervisor, manager or executive of the company, other than the General Manager in a signed writing, has any authority to alter the foregoing. Signature of this document serves as acknowledgment of receipt and does not create a contract of employment.\nEpiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.\nUnited. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward. In the 150 countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support of their leaders. We are committed to giving you every opportunity to succeed in a culture of innovation, diversity, and collaboration, combined with a caring atmosphere.\nIt all starts with people. The world needs metals and minerals for the energy transition and our cities and infrastructure must be developed to serve a growing population. To succeed, we need to speed up the shift towards more sustainable mining and construction industries. We at Epiroc accelerate this transformation, together with customers and business partners in more than 150 countries, by developing and providing innovative and safe equipment, digital solutions, and aftermarket support.\nAll new thinkers are welcome. We are looking for those who want to develop, grow, and dare to think new. In Epiroc we attract, develop, and retain diverse talent valuing authenticity and unique perspectives, driving our spirit of innovation. We foster an inclusive culture where diversity isn't just a goal but a part of our values and way of working. This is how we do business for a sustainable future. Learn more at www.epiroc.com\nThe work environment in the mining and construction industries has unique and interesting challenges one won’t find in other professions. It is all encompassing, anywhere from office attire one day to working in a rough and rugged environment another day in some of the most beautiful and pristine areas of the world. The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions. The employee is regularly required to lift up to 25 pounds, is occasionally required to lift up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Personal Protection Equipment may be required in this role. The position is considered Safety Sensitive.\nSalary Range: The salary for this position is between ($99,840.00) and ($114,000.00) annually, depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards.\nThis job posting will remain open until the position is filled.","description_format":"text","description_chars":9238,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"Sweden","iso":"SE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-11T21:07:54Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.548,"p_room":0.35,"age_days":30,"expected_fill_days":15,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":114000,"is_top_pay":true},"html_url":"https://alion.io/job/epirocgroup-product-support-specialist","json_url":"https://alion.io/job/epirocgroup-product-support-specialist.json","meta":{"generated_at":"2026-10-22T20:10:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4068,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2043890},"rest":"https://alion.io/mcp/rest/get_company?id=2043890"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fepirocgroup-product-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fepirocgroup-product-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fepirocgroup-product-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/epirocgroup-product-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fepirocgroup-product-support-specialist"}]}